MadMusclesReviews 849

They lure you in with promises to buy a subscription for just 1 euro, but then they start deducting much larger amounts. Cancelling the plan in the app doesn't work, and other advertised features not functioning further prove that the app was designed to deceive and extort money fraudulently. Unfortunately, I didn't read reviews before entering my card details; many have been deceived, and I had to block my card. Support inquiries yielded no results, even though I have video evidence. Don't fall for it!

The store your card details and keep charging you for unwanted services even after you tell them you don't want it. Stay away.

Don't use this company I signed up, wasn't getting the use out of it so cancelled the day it was due to start again but they still took £69.99 out of my account and won't refund me the money back even though I have closed my account with them. Shocking service and clearly just after making as much money as they can!

Do not subscribe to their plans. This provider is only interested in making quick bucks for a very average workout plan and inducing you to click on additional and useless nutrition plans.
They demonstrated their bad faith by refusing to refund unnecessary plans. The way the checkout is structured aims at facilitating clicks without confirmation window, acceptance box, etc. Before you know it, your credit card is charged. Stay away from this company which is just one inch before reaching a pure scam status.
Stay away
Do not subscribe to their plans. This provider is only interested in making quick bucks for a very average workout plan and inducing you to click on additional and useless nutrition plans.
They demonstrated their bad faith by refusing to refund unnecessary plans. The way the checkout is structured aims at facilitating clicks without confirmation window, acceptance box, etc. Before you know it, your credit card is charged. Stay away from this company which is just one inch before reaching a pure scam status.

The standard responses received from the MadMuscles are a combination of lies and bad faith.
1. They argue that approval is sought before charging. This is NOT true. I challenge the Company to show screenshots of their check-out process, which aims at facilitating immediate charge without any "click the box" to confirm agreement or confirmation of payment.
2. Their refund policy is simply drafted for avoidance purpose. I am reproducing it for entertainment purpose:..."you are eligible to receive a refund provided that all of the following conditions are met.
1. you contact us via email *******@xxx within 30 days after your initial purchase and before the end of your subscription period; and
2. You have followed the plan for at least 14 days in a row and can demonstrate this by providing us with a screen video or screenshots of workout plan history, which you have personally passed. (?!?)

So I purchased a subscription to try it out. I realized my own routine was far more effective, so I canceled it, didn't bother trying to get a refund. I got two emails, one confirming the cancel, the other offering a free month. They charged me again on Friday, saying it wasn't canceled just paused. Seriously? So obviously I ask for a refund and put in a request to delete my account. (My bank detected fraud and now my card is canceled, thanks madmuscles) they refused to refund me but offered me 3 free months. NO. So now I have to dispute it via my bank

This is a scam app, avoid. They just want your bank details, once you realise the app is junk and cancel it they will continue to steal your money from your account

I was sucked in by your adice/phsing.ing.based on my experience, you fing aussoepommes You know how to steal our money but will never address a customers issue. But i am very happy that the pound id worth $USD 1.6. YOU OFFER NOTHING! You get nothing, except for the ruse of keeping my money! Yet, you make this feedback option impossible, using AI to change my words. You f'ing losers.

Hello, I'm 61 yrs of age. The Mad Muscle app is a rip off, a joke, they stole my money and refused to refund my loss. They're not senior citizen proof, because a person can be 100yrs old, they don't care. They don't have any system in place to protect disabled people. They set us up for failure and they take advantage of people who don't understand their app. They give no medical advice. They just take people's money without repercussions.

When someone makes a mistake while applying on joining and when they attempt to get to their plan, it's not promising especially when the plan doesn't populate after downloading. Me being confused and thinking that I'm being scammed I immediately withdrew to cancel my subscription and request for a full refund.

I was immediately turned down by their billing department due to their bogus misleading refund return policy.

I followed their instructions on number one couldn't follow instructions number two, because my personalized workout plan wouldn't open, I didn't have access, then I got spooked on being scammed. Now they want me to continue with their Mad Muscle app for three additional months absolutely for free no other charges will ever appear. They will be very excited to see me stay with them.
I told them their company is a rip off scam. You took my money and slammed the door in my face after I requested cancellation of the account. All I wanted from you was my money back, nothing else, why would I continue with this product when it's not guaranteed refundable, when you guys don't honor cancellation rights for the customers.

Mad Muscle said: Regarding your refund request, we have specific rules and policies in place that guide our decision-making. Unfortunately, your situation does not meet the criteria for an approved refund. Though I cannot process the refund, as a kind of my deep appreciation, I would like to offer you access to your plan. I hope to hear from you soon.
Regards,
Billing Support

I cancelled my subscription but still continued being billed refusing a refund request of mine. Their service was really poor and they stopped replying to my emails. DO NOT SiGN UP WITH THEM.

MAD MUSCLE...I have the worst experience with these guys trying to get my refund of 60 dollars, they would prefer to have me stay with the program for another 3 months. Absolutely free when I don't really have the time to keep going on. This appyou're not very helpful on helping me get my refund. They will cancel your subscription, but they will do all their best to try to keep you. And then try to charge you later. They say it's free, but it's not... They have the worst policy of getting your money back. Don't waste your 60 bucks on this c***Trust me, there are better ways of getting yourself fit. But doubt working with somebody that doesn't care about your money. All they care about is there ego...!

It's a scam! If you cancel subscription they still take money out of your account. Only get if u intend to never cancel it.

I signed up for a 1 month plan on 8 April (on promo price) and I didn't realised the small print that it will be automatically renewed at a full price the following month. So, I was charged the full price upon renewal on 8 May, which I only found out when I checked my credit card statement. I immediately wrote in to cancel the plan around 9 to 11 May where I was told that no refund will be provided and they will only stop charging me in June (the next cycle). They then offer for me to renew at an even lower price but I just ignored the offer as I felt cheated.
Here comes June 8th, and the continue to charge me at the full price. This is a total scam! So, dishonest, continue charging me even though I cancelled the plan!
I have just wrote to them to reverse the charge. I am concerned that they will give me the same excuse again. I.e. They cannot reverse the payment and continue charging me month after month.
For everyone's info, this company make it impossible for you to cancel the plan as I experienced. I had to spend over 1 hour looking for where (the button in the app and web portal for cancellation) I can do the cancellation but failed. Eventually I had to write in - but still being charge for service that I have terminated!

I double-clicked my apple pay to pay £15.19 then the screen froze, later I found they took an additional £6.99 & another £13.99. I only double-clicked my apple pay once when it said £15.19 they (mad muscles app)then took all this extra without me asking for or authorising the transaction.
Mad muscles are only in it for the money and don't care about customers I understand that but how does apple pay let this happen

Very dodgy company. Avoid at all costs!
Like many reviews on here, signed up and paid a small amount, realised it didn't suit me as it wasn't personalised like it said. Accepted that if paid a bit but cancelled straight away and thought nothing more of it. Check my banking a month later and had been incorrectly charged $50 roughly so I spoke to them about refunding this as I had cancelled the subscription and they refused
Basically they are set up to take your money, be very careful if you subscribe as you will find it difficult to cancel, and they will take extra from you in later months and refuse to return it
Very dodgy company. Avoid at all costs!