MadMuscles

They lure you in with promises to buy a subscription for just 1 euro, but then they start deducting much larger amounts. Cancelling the plan in the app doesn't work, and other advertised features not functioning further prove that the app was designed to deceive and extort money fraudulently. Unfortunately, I didn't read reviews before entering my card details; many have been deceived, and I had to block my card. Support inquiries yielded no results, even though I have video evidence. Don't fall for it!

I purchased the Mad Muscles app with an expectation that it would give me a good customized workout and meal plans. What I got was a generic slow, paced easy workout with meal plans that included fish despite me specifically stating in the set up that I don't eat fish. No customer service number to call so my refund request was done through email.

Customer service emails were professional and prompt. However, they denied my refund stating internal policies did not allow it.

Do not subscribe to their plans. This provider is only interested in making quick bucks for a very average workout plan and inducing you to click on additional and useless nutrition plans.
They demonstrated their bad faith by refusing to refund unnecessary plans. The way the checkout is structured aims at facilitating clicks without confirmation window, acceptance box, etc. Before you know it, your credit card is charged. Stay away from this company which is just one inch before reaching a pure scam status.
Stay away
Do not subscribe to their plans. This provider is only interested in making quick bucks for a very average workout plan and inducing you to click on additional and useless nutrition plans.
They demonstrated their bad faith by refusing to refund unnecessary plans. The way the checkout is structured aims at facilitating clicks without confirmation window, acceptance box, etc. Before you know it, your credit card is charged. Stay away from this company which is just one inch before reaching a pure scam status.

The standard responses received from the MadMuscles are a combination of lies and bad faith.
1. They argue that approval is sought before charging. This is NOT true. I challenge the Company to show screenshots of their check-out process, which aims at facilitating immediate charge without any "click the box" to confirm agreement or confirmation of payment.
2. Their refund policy is simply drafted for avoidance purpose. I am reproducing it for entertainment purpose:..."you are eligible to receive a refund provided that all of the following conditions are met.
1. you contact us via email *******@xxx within 30 days after your initial purchase and before the end of your subscription period; and
2. You have followed the plan for at least 14 days in a row and can demonstrate this by providing us with a screen video or screenshots of workout plan history, which you have personally passed. (?!?)

Thought I was signing up for a different workout service (it has a very generic name, so I thought this was the company that owned it) but it was simply an AD that took up the entire screen. They refused to refund me, because their refund policy requires you to USE their product for 14 days, and requires "video proof"... Even though I had requested to cancel and refund only minutes after realizing my mistake. What an absolute scam.

I double-clicked my apple pay to pay £15.19 then the screen froze, later I found they took an additional £6.99 & another £13.99. I only double-clicked my apple pay once when it said £15.19 they (mad muscles app)then took all this extra without me asking for or authorising the transaction.
Mad muscles are only in it for the money and don't care about customers I understand that but how does apple pay let this happen

Rated 1 out of 5 stars
I would give it a zero if I could!
I would give it a zero if I could!
The sign web pages are a pain!
I filled out the questionnaire and never got my plan! I had to start over and it would probably make me pay again or not get my plan!
So I asked for a refund right away and they said they would not!
There are other apps that work a lot better for a work out plan!
Stay away from this app!
They are pathetic and lousy customer service!
It takes days to get a response!
Scott

But I had to select at least one. Attempted to cancel subscription. Website set up in such fashion as to not allow this while instead sticking you with two free months and continued subscription. Canceling process takes you to option of clicking on one link that is not confirming subscription but tricking you into getting two free months instead of leaving. Stuck with $69.99 subscription I had no intention of keeping. Free Trial!? Beware!

Mad Muscles charged my card on Google. I never accepted the fee. I have contacted them they will not refund my $56.00. No live people to help email only denied a refund. I don't even have the app downloaded.stay far away. Would give zero stars if I could.

It was really great.the system and the policy is very good and charming.there are many different types of exercise to make our body just like what somebody wanted

Terrible! This company does not stand behind their products! The most restrictive "satisfaction guarantee" even when requesting a refund within minutes of viewing their "personalized" workout plan from their so called team of "experts". You answer their survey/interview questions and indicate physical medical limitations that do NOT allow you to perform certain exercises and the recommended those very movements at advanced levels. Joke!

I download and purchased this app because showed up in a Starting Strength app search. It took me several days to actually open the app after I purchased it and it was nothing even close to a Starting Strength routine. I immediately asked for a refund, and after several days they told me they have certain rules that do not allow refunds. Typical scam app.

I am extremely shocked by the lack of integrity of this app. If possible, I would give it zero stars. The people running it are nothing but thieves. They take your money without permission and refuse to refund you when asked, hiding behind obscure terms and conditions. Please be cautious before opting for the free trial, as you might end up losing a substantial amount that you'll never see again.

Please save your money. I purchased this program and realized that this program was not appropriate for me due to my age and health concerns. I asked for a refund within 24 hours of purchasing program and was denied three weeks later because I did not use the app for two weeks and then ask for a refund. At this point there is not enough time to use the program for two weeks, and ask for a refund within 30 days of my purchase.

Do not subscribe, you will have huge issues; the enrol process is deceiving, the refund options are basically inexistent - you have to leave a comment on some page, they ask for reasons and once you explain, they just say, sorry, we have rules, no refund for you.

They lure you in with a low monthly fee but that is not giving you access to many things, even if the process makes you believe those things (like the nutritional plan) are included. Upsell, scam!

I tried to cancel after signing up because
Medical issue.

The cancellation process is somewhat confusing and given my state at the time I attempted to cancel, I apparently did not do it correctly.

I asked for a refund for the month that I was charged but it was denied.

If the cancellation process didn't mislead you into withdrawing your cancellation request when you think you're finalizing the cancellation, I wouldn't be annoyed with them.

But here we are…

Typically do not write reviews!
But they charged my CC for upcoming months, after several attempt to get them reverse the charge as I was not using the app & had not intended to use it beyond the initial terms. (was not aware that would be charged automatically)
Could not get them to credit my CC. They just trying to give more access to the app that I had not used!
Repeated attempts didn't go anywhere & finally had to dispute the charge.
Wasted so much time!
Can't believe how short sighted such a company can be!

There was no statement anywhere in the sign-up process BEFORE they take your credit card info, that you must have 16os capability to receive/download a fitness plan. I cancelled within seconds (immediately after the card was entered) when finding this out as I do not have 16 os. Then they informed the "refund policy" requires you must use the fitness plan for 14 days to qualify for any consideration of a refund. How can I use the fitness plan if I cannot even download the app? This is a predatory business practice. The company expresses zero interest in creating a positive customer experience.

DO NOT DOWNLOAD THIS APP! Misleading advertising leaves you with being charged lots more money with no easy way to cancel!

App lures you into free trial subscriptions that result in over-expensive charges (80$) for mediocre workouts. All they care about is money. This is such a scam and I highly advise that you stay away and find a different option. Their billing team is less than helpful to say the least -- requested a refund the same day the app was downloaded because of the sheer deceptiveness used and lack of explaining the amount I would be charged. Guess what. They will not give me a refund. They are thieves.

I was sucked in by your adice/phsing.ing.based on my experience, you fing aussoepommes You know how to steal our money but will never address a customers issue. But i am very happy that the pound id worth $USD 1.6. YOU OFFER NOTHING! You get nothing, except for the ruse of keeping my money! Yet, you make this feedback option impossible, using AI to change my words. You f'ing losers.

This company is a scam. Firstly, over charged me. They agreed to refund, but never sent back my money. They claim they did, but they didn't. I asked for proof, they sent me nothing to show it was sent back to my card, in my name. Anyone else suffering with this awful company, I recommend getting in touch with European Ombudsman to as they are very helpful. Avoid at all costs.

I cancelled my subscription but still continued being billed refusing a refund request of mine. Their service was really poor and they stopped replying to my emails. DO NOT SiGN UP WITH THEM.

According to Madmuscle's policy, the refund must be requested within 24 hours of registration, I did it after only 4 hours and they never gave me my money back. I do not recommend this garbage application, they scam and lie

I unsubscribed several months ago and only just found out that it was still being charged to my account. They refused to offer me any kind of refund. SAVE YOUR MONEY. Don't get scammed like I did.