MadMusclesReviews 849

My PayPal account was hacked and someone used it to buy a subscription to Mad Muscles. When I advised the company that this had happened, they refused to refund the money. Be sure you read their money back policy before buying!

I canceled my subscription with MadMuscles and got this---No additional charges will ever occur. This was BS. They charged me anyway and still trying to get my $41 money back.
I am questioning some of the characters in this business. If I get my refund I will update.

If there was an option for 0 stars, I would choose that instead. This company is a fraud. Realize that once they get your cc information you'll have to fight tooth and nail to cancel. If your intent is to pay for a service for a while, then cancel - do not bother. They do not want to let you go.

They do not tell you this is an automatic renewal.

And will not easily let you cancel. Forget about getting a refund for the bait and switch.

If you're looking for a service you can use for a time then, cancel when you're ready: do not waste your time.

🛑 DO NOT GIVE BANK DETAILS! 🛑

On Monday 23/09/24 I signed up to mad muscle for a reduced price of £16/month.
They took £18.23. A few minutes later they took a further £23.99 without my consent.
When I queried this, they said it was for a premium membership (I didn't sign up for premium. Didn't even see a premium option)
I told him (Jason) that I no longer wanted the membership and a full refund should be made to my account as it was unlawfully taken. He then offered me 3 months free instead of giving me a refund.
(Why would I want to use this app after they stole from me)
Not yet have I received an explanation to why they won't give me back the money they stole from my account. Just pre written emails over and over again.

DO NOT GIVE BANK DETAILS! Its a fraudulent company

After completing the initial survey and moving to checkout I was over charged from the advertisement. They added fees to my subscription and refused to provide a refund after less than 24 hours after downloading the app. They will only consider a refund if you provide video footage of you using the app. And still they denied my request for a refund. You are better off watching YouTube videos and searching Google for a free meal plan. When I asked to speak directly (phone number) with a decision maker in the refund department my request was denied. Worst customer experience ever!

After you register they gonna charge you over 3 transaction for over 100$ CAD of hidden fee I had to call bank to stop them fee and now I'm on a contestation battle with them

SCAM AVOID AT ALL COSTS. MONEY GRABBERS

Mad Muscles is a complete scam. I signed up for their subscription, realized it wasn't for me, and tried to cancel immediately. Their cancellation process is a nightmare, so I blocked the merchant to stop any more charges. They then used a different ID to charge my credit card!

When I contacted their so-called customer service, they were incredibly rude and refused to give me a refund, even though I asked for it just one day later. To make matters worse, I was charged three times the original amount.

This company is nothing but a bunch of money grabbers. Avoid at all costs!

Horrible misleading company. Will charge for services even without an agreement. And trying to cancel is a mission in itself. Even after finally getting someone to actually reply to emails (you can't just cancel like they claim in their materials, you have to email) they will say it's been cancelled and offer extra months for free as an apology. But after the free months will then bill you again even if you never log back in or use their system. And then the process of trying to cancel and get a refund starts again.

I wanted to start an exercise routine. I proceeded thru the questionnaire and agreed to a one time charge. Not even 10 minutes later I was charged for not one but 4 charges. 2 immediately, and 2 for upcoming recurring. I had not ev÷n down loaded anything or the app. So no information was exchanged. They flat out refuse to give a refund. BEWARE OF THIS OVERSEAS, ( by the way the word thier correspondence).If I can save one person from being ripped off it will be nice.

STAY AWAY! They automatically add on up charges without telling you and you have to actually opt out of them in some confusing way. I realized after I went to the next page and BOOM I was charge for add on. I immediately went to ask for the refund and they said NO! And refuse to give me my money back for a bogus add on and on top of that you can't get your money back on the stupid fake service they provide. Huge money grab scheme

No advanced warning of further charges and was deducted from my Paypal account without my knowledge. Requested cancelation and refund was told they have rules and cannot refund, but can give me 3 more months free. Its useless anyway and is obviously structured to extort money. Most subscriptions would offer refunds if you cancel within days of the subscription falling due. Not these clowns. STAY AWAY. Pretty sure this is all a breach of Australian Consumer Law and I will be reporting this. Here is the email with my name removed.
"Hello, XXXXXXX

My name is Effy. I am your personal assistant from the Billing Team.

I appreciate your patience! I put all my efforts into learning and investigating your case.

After reviewing your account, we found no records of cancellation requests before the renewal date. The subscription should be canceled at least 24 hours before the renewal date to avoid being charged.

If you are sure that you cancelled the subscription, could you please send us a confirmation letter from us? This will assist us in conducting a thorough investigation into the matter.

Regarding your request for a refund, we have specific rules and policies described here.

Your request doesn't fall under the circumstances where our side may approve the refund.

Though I cannot process the refund, as a kind of my deep appreciation, I would like to offer you access to your plan for three additional months absolutely for free! No other charges will ever appear. I will be very excited to see you staying with us!

I hope to hear from you soon.

Regards,
Effy
Mad Muscles Billing Team"

Can't cancel the subscription and the force you to pay regularly without permission or your knowledge. When you ask for cancel and refund, they neighter cancel, nor refund. They say "refund is against their policies". Sure, policies are just things you write as "rules" and not binded any customer rights or anything. I canceled my card for involuntery expense, asked bank for my money back, I'll get someway or another, and also taking this frauds to the court. Horrible people, just horrible.

I signed up for a free trial. A couple weeks into my program I torn the labrum in my hip. I had surgery and began to recover. Trying to cancel was confusing. With everything going on I forgot. A few months later go by and I get a bill. I kindly ask for my money to be refunded bc my current situation. They wrote some long kind response that said no. POS. Don't deal with this company. They make it hard to cancel subscription. They offer no understanding of people's lives. Zero compassion. I will never do business with again and definitely never recommend. There are many options out there today. Move on to a company that actually cares about you.

The company is a scams! Website bates you in with manipulating questions that change screen to screen. Never asks you to verify purchasing. Once your payment method is in their system they charge you right away. Then When customer service is emailed and reached out to it took 6 weeks to hear back just for them to say there is no way we can refund your money back. What a joke of a company. They got me but it won't happen again.

An absolute scam app. They lure you in with some offer and then get you in a maze where you cannot end your subscription without going through hell to find it, and even then, it is designed that you make mistakes. On top of that they took a big sum of money from my account for an app I don't even use and their support is not answering calls for refund or answering at all. I would not suggest this to anyone. Horrible experience.

The get you in cheap...then after 3 months charge the full price. Read the fine print. Don't do it. Find another app. Not worth the hassle

When purchasing, the information led me to believe it was just a single payment, then they charged me a monthly fee that I didn't know about. It's a scam. Don't buy.