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💪 Mad Muscles is a top-rated fitness app designed to help you build strength, burn fat, and transform your body and habits — with no guesswork. Backed by expert knowledge, real community support, and thousands of satisfied users, it’s your all-in-one solution for training, nutrition, and long-term motivation.
🏋️ ♂️ 11 unique training programs available in the app:
– Strength Training
– Calisthenics
– Tai Chi
– Chair Workout Challenge
– No Alcohol Challenge
– Simple Workouts for Seniors
– Simple Workouts for Young Adults
– Indoor Walking
– HIIT (High-Intensity Interval Training)
– Chair Yoga
🍽️ Plus, powerful extra features:
– Personalized workout plans based on your goals, fitness level, available equipment, and daily schedule
– Nutrition plans crafted by certified nutritionists — with flexible and easy-to-follow meals
– Weight &...
MadMuscles Reviews Summary
MadMuscles has a rating of 4.3 stars from 849 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MadMuscles most frequently mention customer support, fitness app and hidden fees. MadMuscles ranks 4th among Diet sites.
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The app works well, but hope for more variety in future updates!
I went ahead and purchased the plan, then after purchasing and finalizing everything, a new page opened which showed additional options, with a button showing add, I added as one would when you are shopping (remember this additional thing was after I have purchased and confirmed what I have purchased). And when you hit add, they basically did not process your payment when 1st you confirmed, they take you to that screen and they add that additional offer in your plan and then charge you for that additional in the same receipt which is clearly like scamming. And it does not pop up with a screen to confirm, you add and that's it.
In terms of the app usage and availability, despite me choosing I don't like particular exercises, it still add those exercises in your workout plan and if you click swap which is an option in the app, it gives error and says we are working on other options and keeps that exercise as it is.
I wish I had read the reviews before going ahead with the purchase and trust me, for a newbie like me, it is a NO NO!
And above all, did not use the app or the workout as I did not like it, requested for a refund which was denied straight away saying it does not fall under our cancellation/refund policy.
Hello Ali! We are so sorry you are experiencing this. I can only imagine how shocking and frustrating it must be when you make a purchase and then see that an additional option has been added to your plan. We are also sorry to hear that you are disappointed with the refund process. We understand how frustrating it can be when expectations are not met, and we never want you to feel like you have been treated unfairly. We strive for maximum transparency in all of our payment and ordering processes. Our goal is to provide quality fitness services, not to create such financial misunderstandings. We are very sorry that you had such a negative experience.
Make sure you are not subscribing to it unless you want to loose money.
I registered only for 12 week program total cost 25.99, however when i looked at my card they charged me 3 payment and themselves automatically registered me in subscription plan without my consent.
I Contacted then 2-3 times and asked to stop the autorenewal subscription. The support person told me that they unsubscribed, and they will refund the amount still no progress yet, when I logged in and check my subscriptions it was still there and not removed, I had to delete everything from my PayPal and apps.
Hello Nitin! We are sorry to hear that you have encountered this situation, and we sincerely sympathize with your disappointment, especially considering how much effort you have put into fixing this. We strive for maximum transparency in all our subscription and payment processes. Our goal is to provide a quality fitness service, not to create such financial misunderstandings. We are deeply saddened that you have had such a negative experience. And it is our duty to fix it.
Beware they will offer discount and then empty your bank accounts by auto subscriptions to services without your consent stay away …
Hello Nitin! We are very sorry to hear about your experience. We fully understand how frustrating this can be, and we take these issues very seriously. We do not intend to confuse or mislead anyone. While we strive to make all pricing and renewal details clear when placing an order, we understand that sometimes something can be missed, and it is our responsibility to make it right.
Ik heb een abonnement gekozen van 18 euro. Tegelijk wordt er naast de 18 euro ook 36 en 49 euro afgeschreven. Ik heb mij zogenaamd opgegeven voor tips en een personal coach. Niets van waar en ook geen optie die ik kon aanvinken! Als antwoord op restitutie krijg ik een nee! Er wordt mij 3 maanden extra aangeboden. Dit wil ik helemaal niet!
CRIMINALS!
Hallo Jacques! Het spijt me dat u deze situatie bent tegengekomen. Ik kan me voorstellen hoe pijnlijk en schandalig het is als u een abonnement van 18 euro kiest en vervolgens extra kosten van 36 en 49 euro ziet. Dit geeft een zeer onaangenaam gevoel en we leven oprecht mee met uw teleurstelling.
We willen u verzekeren dat we streven naar maximale transparantie in al onze processen. Alle details over de prijzen en diensten die u ontvangt, moeten duidelijk en begrijpelijk worden gepresenteerd wanneer u zich aanmeldt voor een abonnement. Wat u beschrijft, wijst erop dat de informatie mogelijk niet is opgevat zoals we verwachtten, wat tot een misverstand heeft geleid. Het spijt ons zeer dat u zo'n negatieve ervaring heeft gehad.
We willen uw zaak oprecht persoonlijk onderzoeken en alles doen wat we kunnen om u te helpen. We begrijpen dat u al een terugbetaling is geweigerd en dat het aanbieden van 3 extra maanden in plaats van terugbetaling de teleurstelling alleen maar vergroot. Stuur ons opnieuw een e-mail op support@madmuscles.com. Geef daarbij aan dat u Sitejabber meldt, zodat we uw bericht met voorrang kunnen behandelen. We waarderen de kans om te verbeteren en zullen ons best doen om het probleem snel en eerlijk op te lossen.
Met vriendelijke groet,
Mad Muscles Team
SCAM!
Do not download the program, it is a scam from start to finish, you will be charged 2-3 times without your knowledge or permission. Do not write down your card
Hello Tabriz!
We appreciate you sharing your feedback about the situation.
Please note that our service isn't connected to any scam tactics. All payments are approved by the customers during the checkout.
As we see, you have already contacted our Support Team regarding your case, who has provided the available solution. If there is anything else we can do for you, please contact us back at support@madmuscles.com. We'll be happy to help!
Watch out, these guys are just scammers who first of all sneak into your purchase other "products" and so you are charged the double. Then when you try to use their routine you find out that you can't possibly follow because you are supposed to keep your mobile in your hands as the verbal cues are insufficient. When you ask for refund they refuse to give your money back.
Hello! We’re sorry to hear about your experience and appreciate you bringing it to our attention. We want to assure you that our company values transparency and integrity and is not involved in any deceptive tactics. It’s important to us that you feel informed and supported.
Please know that no additional materials can be added to your plan unless you choose them. We never want anyone to feel misled, and we’re here to help with managing subscriptions or processing refunds where applicable.
For the workout concerns, we offer a variety of customizable features to help make your experience smoother. Please don’t hesitate to contact us at support@madmuscles.com, and we’ll do everything we can to resolve this for you.
I had a terrible experience with MadMuscle. Their app interface is incredibly misleading, and I was tricked into purchasing expensive extra features I never wanted. It felt like they designed the interface to intentionally confuse users into buying things they don't need.
When I contacted customer support to request a refund, they outright denied it, showing no willingness to help or even acknowledge the problem. I feel completely scammed.
If you're considering using MadMuscle, I would strongly advise against it. There are plenty of other fitness apps out there with better transparency and customer support. Save your money and avoid the frustration.
Hello!
We’re really sorry to hear about your experience. We strive to be as transparent as possible with all our offerings, and we regret that you feel misled. Please note that all additional features can only be added to your plan after you intentionally choose them. We’re sorry if this wasn’t clear or if it wasn’t your intention to add them.
Regarding your refund, we want to ensure that all issues are handled fairly and according to our policies. Please reach out to us directly at support@madmuscles.com, and we’ll gladly review your case and find the best resolution.
We truly appreciate your feedback and hope to make things right.
I bought this subscription and i didn't want to continue. They charged my card again, and within the first hour of being charged, i emailed them. They jerked me for about 4 days back and fourth in emails, then tell me it's 4-5 additional days to come up with a decision, then they sent me an email the same day denying any refunds! Absolute scam, the workouts are mediocre at best and they do not stand for the customer. Stay away!
Hello Brandon,
We’re really sorry to hear about your experience and completely understand your frustration. Please know that we strive to provide a transparent and fair service. Refunds are processed based on the terms outlined before registration, and we make sure all charges are clear to customers before completing any purchase.
If you have any further concerns, we’d be happy to assist directly at support@madmuscles.com.
We’re truly sorry we couldn’t meet your expectations this time, but we’re here to help if you’d like to discuss further. Thank you for your feedback!
Mad Muscles is one of the most deceptive and unethical companies I've ever dealt with. Their subscription policy is intentionally unclear, and they charge customers without proper notification or consent. I was charged £83.99 for a renewal I did not authorize, with no reminders or transparency.
Even worse, when I tried to resolve the issue, their customer service was dismissive, offering only useless "free extensions" instead of a refund. It's obvious they are only interested in scamming as many people as possible, not providing a legitimate service.
To make matters worse, even PayPal refused to refund the unauthorized payment despite the countless negative reviews from others who have also fallen victim to this company. It's outrageous that this company is allowed to continue these practices, and I'm appalled that PayPal hasn't taken action against them.
Avoid Mad Muscles at all costs. Their presence in the fitness app community is harmful and exploitative. I will continue reporting their predatory practices to consumer protection agencies and warning others not to fall for this scam.
Hello! 👋 We are very sorry that you encountered this situation. We want to assure you that our company has nothing to do with fraud, and our team always follows all rules and policies. All subscription terms are clearly stated and agreed to by users on the checkout screen, and no additional plans are added without the user's consent. It is important for us to help and support every user, so please provide additional information so that we can help resolve your issue.
Joined for the chair exercises. While looking at other options, somehow the coaching option suddenly was charged for $45.99. I immediately contacted them and told them I did not want coaching and to refund it. They kept making offers and linking the refund policy. They have no common sense to take care of issues like this, only to keep repeating they could not refund unless I followed the refund procedure. Since they were not being reasonable, I canceled both and kept getting more and more offers to come back, etc etc. Waiting out the 14 day refund period and contacted them again with no results. I checked after canceling the services could not access the exercise program. More BS...they locked me out anyways and now they say have not met the criteria for refund and that once that was made it could not be undone. Have taken this to Paypal in the hopes they will get my refund. Beware, they are deceptive and practice shady business polices. Not at all honest.
Hello Brian,
We’re really sorry to hear about your experience and the frustration you’ve had with our services. Our goal is to ensure our users feel supported and that issues are resolved fairly. We understand your concerns and want to assure you that no additional services can be added to your plan without choosing them. We aim to provide all necessary information right from the start so that you can make informed decisions.
Our policies are designed with transparency in mind, and we are committed to following them closely. If there are any lingering concerns, please don’t hesitate to reach out to us again. We’re here to listen and help find a resolution that works for you.
Thank you for your feedback, and we hope to resolve this to your satisfaction.
SCAM Alert Another victim here like thousands other. I did ONLY signed up for their 1 Time fees of 19.99 and NO MENTION of subscription or recurring charge at their time but they mischievously take your consent for a Subscription as well and will charge ridiculous amount (70$) for a garbage content. There are thousands of other victims here pouring out their frustrations against this horrible and mischievous business practices. This SCAM should be off the market ASAP.
It is impossible to get a refund from them. Their blunt customer sevice will say "you gave us a consent to charge you. We never charge without taking consent" "we are a transparent business". I can see their transparency which have stripped off thousands of customers by at least 1 month of 70$CAD fees. They refuse to refund citing their policy and give few months free in the name of generosity.
Garbage content and filthy Mad Muscles Team. This is just a sophisticated SCAM based in Greece, Cyprus mostly operating from USA.
Hello Jay,
Thank you for reaching out. We’re truly sorry to hear about your frustration. Ensuring clarity in our subscription model is a key priority, and we strive to provide all necessary details upfront before any purchase. An order receipt is sent immediately after purchase, outlining subscription terms and renewal details.
Please rest assured that we operate transparently and follow all legal regulations. While our refund policy has specific guidelines, we’re always willing to review individual cases and explore possible solutions. Please reach out to our support team—we’d be happy to assist you.
Warm regards,
Mad Muscles Team
Mad muscles even make it difficult to write a review on their web, and try prevent you writing negativly on other platforms! I was stung with a £90 fee after around a year of not using (actually only briefly using) the app. No correspondence during this period. Customer service is poor with no support to rectify my issue.
Hello Aaron,
We’re truly sorry to hear about your experience, and we can understand your frustration. We strive to maintain transparency and clear communication, especially regarding subscriptions and charges.
We never intend to make it difficult for users to provide feedback, and we appreciate you sharing yours. We want to make sure that you are taken care of and resolve any issues you may have. Please reach out to us at support@madmuscles.com, and we will be happy to review your account and assist with a resolution.
Kind regards,
Mad Muscles Team
I signed up with the promo rate but did not cancel in time. It was very difficult to work with them to refund me for a product I did not use. Be very careful if you sign up with promo rate.
Hello Keith,
We’re really sorry to hear about your experience. We understand how frustrating it can be, especially when things don’t go as planned. Our subscription terms are clearly outlined, and we’re always here to assist with any issues. We’d love to look into this further and find a satisfactory solution for you. Please feel free to reach out to support@madmuscles.com.
Thank you! 😊
Purchase the trial and got charge 2 automatic renewal without my consent nearing 100$ each 2 months apart?!? Reached their customers service who responded very quickly but refused to refund a program I have not even used and they can see from the login activity. They say that the automatic renewal is in their fine print and only if you cancel, it will stop. I am glad I have checked my bank account activity otherwise the scam would go on endlessly. Very poor response to a fair client request for refund… I recommend to not engage with such a scamming business… Very Bad
Hello Carl,
Thank you for reaching out to us. We sincerely regret to hear about your experience and completely understand the frustration this situation may have caused. Please know that we are fully committed to transparency, and all our subscription terms, including automatic renewal, are clearly presented during the sign-up process.
While we process refunds in accordance with our established policy, we want you to know that we are more than willing to review your case and explore possible solutions together. Your satisfaction is important to us, so please don’t hesitate to get in touch again. We’ll do everything we can to support you.
We truly appreciate your feedback and are here to help resolve this matter!
I was initially drawn to Mad Muscles by their sleek UX and what seemed like an affordable subscription price. The product looked promising — until I subscribed. Within an hour, my experience went from excitement to frustration.
Right after subscribing, I received an email about a secondary charge I had no idea I was agreeing to. This fee was buried in the fine print, a classic example of deceptive pricing practices. I immediately contacted customer support, requesting a refund. Instead of honoring my simple and reasonable request, they kept pushing a 3-month free extension — something I explicitly rejected multiple times.
After seven back-and-forth emails, this was their final response:
"I re-escalated your refund request with our Billing Manager and, after reconsideration, was told that the decision is final and could not be changed."
This wasn't just a refusal — it was a complete disregard for customer rights. Despite canceling the subscription within an hour and making it clear that I felt misled, they hid behind rigid policies rather than showing basic decency. Their repeated refusal and robotic responses were a slap in the face, making it clear they value squeezing money out of users over fair treatment.
Mad Muscles has proven to be a company that relies on hidden fees, fine-print tricks, and dismissive customer service. A free extension is an insult when trust is already broken.
If you're considering this app, be prepared for unethical practices and a nightmare customer experience. Until they overhaul their approach to transparency and respect, I strongly advise staying away.
Hello Alex,
We’re truly sorry to hear about your experience and can only imagine how frustrating this must have been for you. Our commitment is to be as transparent as possible, ensuring that our users are fully informed every step of the way.
We sincerely apologize for the inconvenience caused by the secondary charge. It’s important to us that all pricing details are clear before you make any commitments. We also understand that the offer of a free extension didn’t meet your expectations, and we’re genuinely sorry if that added to your disappointment.
We recognize your frustration with the response from our support team. Please know that we do adhere to our refund policy, which is available for review before registration. If you have any more concerns or questions, please don’t hesitate to reach out to us.
Once again, we apologize for the inconvenience you’ve faced, and we are committed to making this right. Thank you for sharing your feedback, and we truly appreciate your understanding as we strive to improve our services.
I didn't know my free trial ended until I saw a charge on my account. They didn't send me an email or warning. It's ridiculous how they handle renewals. Avoid this app.
Hello Melissa,
We’re really sorry to hear about your experience, and we completely understand how this situation can be frustrating. Notifications and reminders are an important part of our service, and we always aim to ensure our customers are aware of important billing details.
Please don’t hesitate to contact our support team at support@madmuscles.com. We are more than happy to clarify any charges and provide you with the assistance you need.
Thank you for bringing this to our attention, and we are committed to resolving this for you!
Hello,
I paid for the trial and used it once and then never again as I didn't like it. I forgot to cancel as o just got busy. I was billed for 70 bucks and immediately with in mins contacted them asking for a refund. I was told they can not based on their policy. I then said I understand that but can we make an exception as you can see I have kit used the app or website in months since the initial day and they said there was nothing they can do. I can not afford to just lose 70 dollars and I have voiced that to them and they did not care. All they want is your money they don't care about the consumer. They can very easily make an exception just like any well run business does ie. Dept stores, Credit card companies, banks, most companies can and will make a one time exception but not them. Beware they will take your money and don't care about you! I am not the only one who this has happened to read the reviews! They do this a lot! Hope I can save others from the same pain in financial issues this is causing me.
Hello Patrick,
I want to start by expressing our sincerest apologies for the frustration you've experienced. We truly understand how stressful situations like these can be. We strive to maintain transparency, and our subscription terms, including the renewal policy, are highlighted during the purchase process.
While we do adhere to our refund policy consistently, we genuinely care about our customers and want to find a solution that works for you. Please don’t hesitate to reach out to our support team again; we’re here to listen and assist you in any way we can. Your satisfaction is important to us, and we’ll do our best to help.
Mad Muscle is a sophisticated Scam! Headquartered In Cyprus, Greece.
The website is visually intriguing and appear to offer simple effective work out plans. The payment options are vague. They start with a questionnaire about your health goals that includes some personal information. Now comes required payment information. Once entered you are automatically charged a fee before seeing the total charges and what you actually paid for. I wrote their customer service immediately to contest the charges and corresponded with them for 4 days. They refused any refund. In their last correspondence they stated they are not doing anything illegal. Clearly a SCAM.
Hello Suzie,
We truly understand how frustrating this situation must be for you, and we're sorry to hear about your experience. Please know that we value transparency and are committed to maintaining clear communication with our customers. We strive to make sure you have all the information you need before you commit. We also send your order receipt immediately after your purchase, so you can easily find your subscription details and the next renewal date. Your satisfaction and peace of mind are our top priorities.
While we have a refund policy in place to ensure fairness for everyone, we genuinely want to assist you and explore any possible solutions. Please don’t hesitate to reach out to our support team again; we’re here to listen to your concerns and help in any way we can.
Don't use this company, they will screw you and refuse to refund their auto pay feature after you've stopped using the product. Single father of two who needed the money they stole out of my account and refuse to refund. Shame on your company.
Hello Will,
I’m really sorry to hear about your experience. I can only imagine how frustrating it must be, especially when finances are tight. We strive to be as transparent as possible, and we always aim to ensure that all subscription details, including auto-renewal, are clearly communicated prior to purchase. It’s never our intention for anyone to feel unheard or unsupported.
I want to remind you that our refund policy is available for review, and we do our best to adhere to it. If you have any concerns or questions, please don't hesitate to reach out at support@madmuscles.com. We're here to listen and will gladly revisit your case to see how we can best support you. We truly value your time and are committed to finding a fair resolution. Thank you for allowing us the opportunity to make this right.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your feedback! We're thrilled to hear the app is working well for you! 🙌 We totally get that variety keeps things exciting, and we're always working on new updates to make your experience even better. Stay tuned, and feel free to share any specific features or exercises you’d love to see! 😊💪