On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a strong reputation for its beautiful, high-quality wedding dresses that make customers feel confident and special on their big day. Many reviews highlight the comfort and unique designs of the gowns, along with positive experiences related to the purchasing process and customer interactions. However, some customers express dissatisfaction with aspects of customer service, particularly regarding communication, empathy, and resolution of issues such as incorrect orders or fitting charges. Overall, while the product quality and design receive high praise, enhancing customer support and responsiveness could significantly improve the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Should be called "made only for the love of taking your money" I travelled on purpose from south Africa to buy their dress, got completely lost and asked for a little bit of compassion to not be charged for the fitting and to be rescheduled for the next day, even though I had emailed in advanced I was lost. They were not willing to show the slightest bit of sympathy and compassion for people. Zero empathy, zero cares given for their customers, especially tourists who don't know how to find their shop which even google maps can't take you to. Horrified at how little they care for you!
I recently got married in mid-September in Stamford, CT, and wore the Harper dress and absolutely adored it! I didn't really know what I wanted in a wedding dress, but I think it's a bit of a sign that the Harper dress was the first one I took a screen shot of on my phone while starting the wedding dress search. When I saw that CT based The White Dress by the Shore was having a Made with love weekend event about 1.5 years ago, I knew we had to go. My mom and I went and I tried on Harper for the first time. After a few months of trying on other dresses, I confirmed that Harper was the one. It was always the one - I felt so good in it from the moment that I tried it on, and knew that's how I wanted to feel on my wedding day. It truly was my dream dress!
I wore beautiful Stevie on my wedding day almost 2 weeks ago and I couldn't picture wearing anything else. From the moment i tried it on I knew that was the dress for me. I was so comfortable and what was more special for me is the sheer number of compliments I had on the big day. It was perfect in every way. Kelly and the team at MWL in Sydney and Kerry-Anne who did the last minute altering are the most wonderful and professional women and I'm going to really miss the bride to be experience.
Thanks everyone for making me feel like an absolute queen xx
My experience at the Adelaide store was amazing, Sharon was a dream to have help. The dresses are all so unique and I loved that I had options to choose from with Sharon's happy attitude to help and try different options for what look I suited best.
The Adelaide store is so inviting and unique, I enjoyed every moment.
MWL Staff,
Thank you so much for designing the perfect gown for my New England shoreline wedding this past June! It was perfect, comfortable, and felt like it was made for me! I will never feel as confident as I did that day!
Thank You
Sarah Longo
I'm so happy I found Made With Love. I wore the Frankie on our wedding day, and I felt beautiful in it. My husband and family agreed! It was beautiful and fit me live a glove.
My Ella dress and the removable tulle skirt was absolutely perfect, I have never felt more beautiful in my life.
Everyone was, and is STILL Ravingg about how incredible I looked in the dress. I love it so much and I'm desperately wanting an excuse to put it on again haha I didn't want to take it off at the end of the night. I felt and looked like a forest princess.
The ladies at MWL bridal were so lovely to deal with, quick with responses and just amazing through the process.
The team at Made With Love made the whole experience of finding the perfect wedding dress totally stress-free! Having first tried my dress on in London and then deciding to wait to buy it in Sydney, the team in the Gold Coast head office were really helpful in putting me in touch with the Sydney show room.
Bec in Sydney was divine and so accommodating at my fitting, and the dress arrived in plenty of time to have final alterations made before the big day.
Overall, such a great experience and the dresses are absolutely beautiful, at a very reasonable price.
Such an amazing organisation, simply stunning dresses. The Stevie dress was made for me and made me feel incredible on my wedding day. I got such much love and compliments and the girls from the Sydney branch were so lovely to work with. Thankyou so much MWL! Xx
I had a wonderful experience working with the Made with Love Bridal team. They were very helpful during the ordering/sending process. The dress and veil arrived as expected and fit perfectly. I needed slight alterations to the dress and that was all! I was very happy with the outcome. The Stevie dress was incredibly comfortable for dancing all night. After the wedding, I had her cleaned and she looks brand new again. I've had two friends already borrow my veil. I highly recommend Made with Love Bridal.
From the moment I saw Sasha, I knew she was for me. She stood out among the overwhelming sea of white gowns. My mom wasn't so sure until I tried it on. As soon as I walked out of the dressing room she said, "Oh, that's the one!" Feminine, elegant, but the right amount of not-too-traditional. I felt so comfortable, beautiful, and completely myself on our wedding day. And a dress you can still dance in? Yes, please!
I had a few main goals for my wedding (aside from my dream man) - banging dress, beautiful location, and great photographer. I am so lucky I got all that and more especially with my Made With Love Willow dress! The perfect combination of sexy, classy, beautiful, and fun. Price is perfect especially for the quality, dress is made amazingly, and every single memeber of the made with love team I have talked to has been MORE than wonderful. I literally could not recommend this dress enough. Made me feel like a real life princess on my fairytale wedding dress. Which after recently having a baby, I thought was going to be impossible! Thank you made with love!
From the moment I made my appointment with the Made with Love team, until the day I got married, they have been an absolute dream to deal with.
All the dresses I tried on were stunning but I fell in love with Harlie. When she arrived, the packaging and everything about the dress was perfect!
The kindness and professionalism from the team was outstanding and no request was to difficult. I couldn't recommend them enough.
Thank you again to the beautiful team xx
I had the most amazing experience with MWL Adelaide. From the moment I stepped in to the boutique, to the moment I received my beloved Georgie. The customer service was incredible. I had to get in contact with them a few times to change details and there communication was exceptional. My dress was everything I dreamed of and the experience just made it even more perfect. Thank you so much MWL for helping make our wedding day the best day of our lives!
I can't thank you enough for making my beautiful Sofia. My husband Cole and I were married 8/24/2018 at the Mt. Hood B&B located on Mt. Hood, Oregon, USA. I wanted to share some photos of her effortless, timeless beauty. She was everything I could imagine in a dress: flowy, light, delicate, lacy, and best of all - no bra required (#freetheboobies). I am forever grateful to MWL for making my day so perfect.
#MWLSofia
I couldn't thank Made with Love Bridal enough for creating the most beautiful wedding dresses and for making me feel like the most beautiful bride on my wedding day. My Stevie gown with Sofia skirt was the dress of my dreams! Thanks MWL!
I wore MWL Hayley for my wedding and it was perfect! I tried on many dresses but Hayley felt comfortable, flattering and the lace was unique- I had not seen anything like it before. Also the train is stunning. The lace didn't snag at all, even though our ceremony venue had 100 year old wood floors, and kept looking great through my whole day. I ordered my dress through a boutique and received the dress from MWL in 5 months, which was the time they said it would take!
I had an idea of what kind of dress I wanted for my special day, but once I tried Ella on I knew it was the one, it's stunning. It fit perfectly & was so comfortable. I can't thank made with love bridal enough for having the dress I've always dreamed of
MWL offers unique bridal dresses and accessories across Australia and the world for easy online ordering. Affordable & stunning gowns for your beautiful day.
Thank you for the review, Monica. We understand that people can get lost and will always work hard to help brides, which is why our staff member offered to wait 30 minutes for you. However, we don’t accept abusive language towards our staff. We hope you found the dress of your dreams while in London.