Overview
Made-in-China has a rating of 3.9 stars from 416 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Made-in-China most frequently mention customer service and fast delivery. Made-in-China ranks 2nd among Sourcing sites.
It's great for finding products. But there are no accurate prices. The conversations with sellers are very annoying and always changed to WhatsApp. Later when i order there is no track in the app of my order. Very frustrating.
Shanghai tainted machine company co Ltd
Is a no good company buyers be aware they take payment by Visa debit then tell you. You need to send it thru a bank transfer after receiving full payment from Visa debit account. They give you an excuse about bull$#*! platform and say its high risk give a run around for no reason why take payment if you can't deliver. Scammers and Liars, fraud
Hi Pac M.,
We regret to hear about your experience. Upon review, we found that there is no supplier registered on our platform under the name "Shanghai Tainted Machine Company Co. Ltd."
If your payment did not pass the necessary verification checks, the platform would initiate a refund.
For further assistance with payment-related matters, we kindly suggest contacting our customer support team directly via the following link: https://www.made-in-china.com/aboutus/contact/.
We are committed to ensuring a secure and reliable platform and appreciate your understanding.
Made-in-China.com Service Team
Found this store way to complicated to navigate, could not target my item to purchase. At 78 I should not need a collage degree to shop there.
Dear Steven,
Thank you for your feedback. I am very sorry to hear that you had trouble navigating our platform. We understand that shopping should be a convenient experience for everyone, regardless of age or familiarity with technology. If you need any assistance, please do not hesitate to contact our online customer service(https://www.made-in-china.com/aboutus/contact/). They will be more than happy to guide you through the process and help you find the items you are looking for.
Made-in-China.com Customer Service Team
Very bad experience, I had bought an ECM, order number was **************182, I raised the complaint of the faulty item, the seller and the Made in china didnt support me. I loose my client and in future will not place any order to Made in china, and will inform to others to not follow this app.
Hi Imran,
We sincerely apologize for the issues you've encountered with your order. We understand how frustrating this must be. After reviewing our records, we were unable to locate any previous complaint from you. Could you please contact us at sts@made-in-china.com and submit your feedback? We will do our best to assist you in communicating with the supplier to resolve the issue.
Made-in-China.com Service Team
I choose one of your listed shippers, the tiles arrived broken, shipper unpacked the shipment and tiles fell over and broke. Shippment cost 350 dollars, tiles cost 1000 dollars, shipper offered me 350 dollars, but refuses to even pay the 350 dollars.
Hi Hax P.,
We sincerely apologize for the issue you encountered with your order.
If the logistics provider you used was sourced through our platform, we recommend submitting an online complaint form.(https://sourcing.made-in-china.com/complaint/)
This will allow us to assist you in communicating with the logistics company and addressing the after-sales issue effectively.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.
Made-in-China.com Service Team
2 parts are broken and i should make it myself. For this kind of money i expect perfect goods
When I had Inquired about import fees, before purchase, seller had told me that total purchase amount is below threshold and there will be no extra charge added. For that reason, I was agreed to pay 2X delivery charges. However, when order shipped, UPS charged me import fees 4.5% of total value. Reached out to seller, Jessica, she accepted that seller will cover the fees. So, I waited for them to pay import fees but they did not pay and UPS did not deliver my order. I contacted seller and as expected, she stopped responding. Finally, I ended up paying import fees. Not recommended seller; not recommended this app. I tried to log a trade dispute; it did not let me submit it saying "type in English", even I have typed everything clearly in English.
I am giving 2 star as I don't have any issue with product it self. Not coming back to this app at all. Alibaba was better.
Hi Shree,
We apologize for your experience. We have verified the shipping status, and it shows that the package was signed for on September 17th. Additionally, could you please confirm if the import fees you mentioned refer to customs duties? When you paid double the shipping cost, was customs duty included in that payment? Or was another charge applied when the package cleared U.S. customs? If you need further assistance, please contact sts@made-in-china.com.
Made-in-China.com Service Team
The item page is ambiguous. I purchased believing the picture showed batteries with a button top, but they insist that it showed flat topped batteries. The verbal description did not say whether the batteries were flat top or button top. I explained that I could not use flat top batteries. They would not take a return. Of course I will buy elsewhere next time.
Hi Graham F.,
We sincerely apologize for the issues with your order. After reviewing the product page, we noticed that the supplier did not specify in the description whether the battery are flat top or button top. However, based on the images provided, it appears to be flat.May I ask if this detail was discussed prior to your purchase? If you need any assistance, please feel free to contact sts@made-in-china.com. We can help facilitate communication with the supplier to resolve this issue.
Made-in-China.com Service Team
I have been working with Sara and her work ethic and communication is excellent. Well done.
Updated 10/17/24: I'm a verified buyer with submitted receipts, ~$6000 USD later and many follow-ups there is still no reply from the MIC platform. Don't let MIC l's response to my review fool you, nobody has reached out to me and no emails have been sent. But also, if MIC operated honestly they'd had a different response than what's posted. Just watch the video of my cracked island where the crack can be seen because it reflects light differently when the camera pans. If it was a fresh crack in the stone it would be shaper and be defined looking but this crack has been buffed out to help hide it by smoothing its edges, by the manufacturer. The buffing definitely did not happen in transit. My installer with 20+ years of experience pointed out the buffing after other cracks told him something was wrong.
Also, think about the logic, how could the seller prove they didn't send damaged product especially if they're trying to hide that they sent it damaged and but I as the recipient have plenty of pictures and video of the unpacking of the cracked and broken product. Stay away from this seller and the MIC platform.
Original review: Platform doesn't respond to complains or follow ups. Seller sent damaged product. No support from seller either. Very poor and risky experience. Would not recommend it from a seller standpoint and a platform standpoint.
Hi Roma M.,
We sincerely apologize for the unpleasant shopping experience you encountered. Our dispute resolution team has reviewed the case and provided feedback, indicating that the supplier has submitted substantial evidence proving that the goods were in perfect condition upon delivery. The resolution has already been emailed to you.
If you have any objections or need further assistance, please feel free to reach out to us at dispute1@made-in-china.com.
Made-in-China Service Team
I recently ordered a custom-built canopy from Xuzhou Yutai Industry Co through their representative, Miss Flora. The company was incredibly helpful throughout the process, providing detailed illustrations and drawings to confirm the measurements. Communication was excellent; we exchanged messages via the in-app chat, and Miss Flora kept me updated with photos as the build progressed.
Upon receiving the canopy in the UK, I was thoroughly impressed with the exceptional finish, build, and quality. I would recommend their products to anyone. Thank you, Xuzhou Yutai Industry Co.
Recibí 3 relojes de los cuales 2 son defectuosos, he pedido el reembolso de 1 y no tengo respuesta, creo que no volveré a comprar aquí, me siento un poco indefenso
Hi Javier,
Lamentamos mucho que haya tenido una mala experiencia de compra. Le recomendamos negociar con el proveedor sobre cómo compensar su pérdida. Si necesita nuestra ayuda, no dude en contactar con nuestro servicio de atención al cliente en línea.
(https://www.made-in-china.com/aboutus/contact/)
Made-in-China.com Service Team
The seller does not resolve the issue.
Contracted on 10/3/2024, on 10/17 it was reported that there was an issue. They sent another code that didn't work, and on 11/6/2024, we followed up on the issue. Their response: *"I ask engineer, pls wait."*
This is an annual subscription, and we've already lost a month from the start.
Very poor communication and even worse service! They do not attend to the customer.
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Let me know if you need further adjustments!
Hi Kim，
We sincerely apologize for the issue with the product you purchased. Please be assured that we have already communicated with the supplier and urged them to resolve this matter for you as soon as possible.
If you need further assistance, please feel free to contact our online customer service team. (https://www.made-in-china.com/aboutus/contact/)
We are here to help!
Made-in-China.com Service Team
Un servicio rápido y muy correcto, no creo que tenga que aportar nada más como que...
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We ordered a batch of socks for our studio (Helsinki, Finland) through this website with our logo and grip. The process was quick, and communication was efficient, but the quality of the socks is terrible.
After just the second wash, following the manufacturer's care instructions, the socks have already lost their appearance. The grip no longer matches the declared color; instead of being transparent, it has turned gray. Overall, the socks look worn out after only two washes, and despite discussing this with the manufacturer, we have yet to reach a solution.
Hi Kate,
We sincerely apologize for the inconvenience caused by the quality issues with the socks. We understand your frustration and are here to assist you.
Please contact us at sts@made-in-china.com, and we will help facilitate communication with the supplier to negotiate a solution for you.
Made-in-China.com Service Team
I bought a drain inspection camera system for them.
Aside from the camera being a fantastic product.
The customer service and help and support I received from Sally was excellent.
I would absolutely use them again and most likely will.
If I could give 10 stars I would.
Ordered product. Satisfied payment. It was shipped. The shipping was a bid delayed, but eventually was receveid.
Helpful staff and quality suppliers with competitive prices overall 5/5 stars
Very smooth transaction from the parts inquiry to shipping out of ordered parts.
Bruce Yang of Hefei Liftpart Machinery Technology Co., Ltd handled my orders though of small amount very professionally.
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- Nanjing, Jiangsu, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kate,
We sincerely apologize for the inconvenience caused by your shopping experience. The issue arose because the supplier provided an incorrect tracking number, which prevented you from tracking the shipping status. If you have not yet received the goods, please contact our service email at sts@made-in-china.com.
Regarding the product price, the prices displayed on the page are FOB prices, and the final price must be confirmed with the supplier as it includes shipping and other related costs. Additionally, to ensure a safer transaction, we recommend that you communicate with suppliers through our platform as much as possible.
Thank you for your feedback. We will continue to improve our services and oversight measures to provide a better purchasing experience for buyers.
Made-in-China.com Service Team