Overview
Made-in-China has a rating of 3.9 stars from 415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Made-in-China most frequently mention customer service and fast delivery. Made-in-China ranks 2nd among Sourcing sites.
Ordered 300 bottles of a product. 240 bottles were labeled incorrectly. Not only misspellings, but some of the labels were even upside down. Labels were crooked on the bottle. All 240 bottles unusable. Now fighting to get my money back because they're refusing to refund my money. Even after sending a lot of pictures to prove it.
Customer service really sucks. I will never in my life shop on this app again I was scammed and you did nothing to get my money back. You allowed me to get scammed. It's been over a month and I have close to two months since I placed this order didn't even get my order shipped to me and you refusing to get my money back. You're just gonna sit here and let this guy scam people. I will be reporting this app and suing.
Dear Leon,
We’re truly sorry to hear about the issues with your order.
To help you resolve this matter, we recommend that you submit an online complaint through our platform. Our after-sales team will then assist you in communicating with the supplier and work towards a proper solution. (https://sourcing.made-in-china.com/complaint/)
As we see that you have multiple orders with different suppliers, please kindly let us know which specific order is having the problem. This will help us follow up more efficiently and provide the appropriate support.
Made-in-China. Com Service Team
Service works very well. I bought some products and in less than one month arrive at destination. Products are good and the store offers a very good service and has good communication skills. Approved.
I source different parts and many suppliers have contacted me. The response was good and they send me a lot of information about their product. Great!
Very correct communication and the products from high quality. Thinking with me to have the best product. Reaction was every time quickly. So I'm really satisfied!
Very smooth transaction great people to deal with fantastic customer service amazing will be back. The customer service ladies are so good and can't help enough
Got amazing golf ball markers, pouches, skorts and UV/cooling sleeves at competitive prices made to order with my logo. All came as expected and beyond!
I have sampled different products and every body is very fast and the app makes it trustworthy at the first transaction, I have bought several products and very happy with the app
I have a message on my account about being cancelled, and we have no answers about the reason, and not being reinstalled, after some claims. Please help us solve this problem, as we cannot do more purchases
Dear Carlos,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused.
We’ve reviewed and approved your account. If you experience any further issues or have additional questions, please don’t hesitate to contact our online customer service team — we’re here to help.
(https://www.made-in-china.com/aboutus/contact/)
Made-in-China. Com Service Team
I understand why many of the salesman ask me for my WhatsApp number, because the notifications from your app doesn't work properly, I have to get in the app in order to see if someone has answered me and the other thing is that many of the conversations that I already have with someone else's men doesn't come to the chat session they stay In the consultations it's so confusing.
Also check how hard it's to go to the bottom of this window when it's full of letters it's so bad quality your web development.
Hi Roberto,
We sincerely apologize for the inconvenience you’ve experienced with our app notifications and chat system. To better assist you, please contact our online customer service and provide screenshots of your mobile settings. (https://www.made-in-china.com/aboutus/contact/)
This will help us check where the issue might be and work towards a solution.
Thank you for your patience and feedback. We appreciate your support.
Made-in-China. Com Service Team
This was my first time with made-in-china, and I found the experience to be very easy to communicate with my supplier and to navigate the site. I would like it if I could fine-tune the notifications better to only receive them when they pertain to chat messages, and not promotions.
In need of quick medallion product. Made in China was able to meet my deadline with great & affordable price.
Very easy to deal with from start to finish. Product arrived as described and in perfect order. Great communication throughout.
I would like to share my recent experience with your platform. Unfortunately, I had a very bad experience with one of the suppliers. However, I want to commend your customer support team for their excellent follow-up. Although my case is still open and not yet finalized, I appreciate the efforts being made to resolve the issue. I am confident that your customer support will do their best to address the situation once your public holiday is over. Thank you for your assistance. Best regards,
Dear Fadel,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the issues you encountered with the supplier, and we understand how frustrating that must have been.
At the same time, we’re very grateful for your kind words about our customer support team. It’s our mission to ensure every buyer feels supported, and we’re glad our team’s efforts have brought you some reassurance. We are committed to helping you reach a satisfactory resolution.
Thank you again for your patience and understanding.
Made-in-China. Com Service Team
The vendor was very polite and patient, always on touch with feedbacks. I'm looking forward to the next cooperation
Kayla was amazing and so patient with my questions. I got a sample done and will follow up next month for the final copies to be printed.
The supplier was easily available to chat with answering all my questions and even helping me source other products not in their usual catalog. They were accommodating with my sample ordering and once all samples were approved, the order process was so fast! This supplier also had a smaller MOQ requirement thus, it is easy for Medium-scale business like ours to find china-based suppliers with smaller MOQs.
My supplier was very professional and it was easy to pay online. Packages arrived on time and in good shape. Overall, a good experience.
Everything went great I received the swivel joint fast and in great condition I installed it and it worked great
Second time I've used the business and the service. The product is excellent. The delivery time is excellent and the cost is good.
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- Nanjing, Jiangsu, China
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Wayne,
We’re truly sorry to hear about the issues you experienced with your order. We understand how frustrating this must be, and we sincerely apologize for the inconvenience caused.
To help resolve the matter, we recommend that you submit an online complaint through our platform. Once submitted, our after-sales support team will assist you in communicating with the supplier and work to provide a satisfactory solution.
https://sourcing.made-in-china.com/complaint/
Made-in-China. Com Service Team