Macy's

I ordered an item twice, and both times they sent me the wrong one. When I called customer support, they were unhelpful.

My boss' wife just spent 45 minutes on the phone with the Fraud verification team for absolutely no reason and we will never give Macy's business again. This was the most ridiculous phone call I have ever listened in on and someone needs to be aware of this. She tried to be transferred to customer service to let them know what transpired and after waiting for another 5 minutes on hold the call was dropped. The call started with the team requiring that she get her husband, a CEO of a company with no time for something like this, on the phone since it was his name on the billing. She explained the situation and that she is on the card as well, and they let her know that the only option to speak to her would be to cancel the order and put it back through with her name on it. So she agreed to be transferred and have them cancel and re-order which took 20 minutes for "prices to be adjusted" so they could be the same as the original order, when the original order was placed an hour prior. Then, after waiting all that time, she was transferred back to the original team she started with, just to find out that the order was never cancelled and replaced... which was infuriating, since she just wasted that whole 20 minutes to have that happen. So she finally disturbed her husband, got him on the phone, and then had him pass the phone back just to have them confirm to her that yes, she did just waste 45 minutes on the phone as they had already been able to independently verify there was no fraud after just 2 minutes before she was told that they still needed her husband to get on the phone regarding the order. This was the most baffling situation with no one trying to make it right and eventually allowing the call to be dropped. Buyer beware, I would never ever order something online from Macy's ever again and would recommend that no one ever do so.

Delivered my bed with NO HARDWARE! Left it laid out on my bedroom floor ran out house jumped in their truck and tried to leave without ANY EXPLANATION! I had to pull my iPhone out to catch them!

I made an order online and received an used item, the customer service was the worst!
Will never buy from Macy's again!

I love the jacket I got from Macy's for Christmas. My man got it for me in amazing wrapping Macy's box.

I paid for a printer 4 months ago online and still didn't get it and they have awful customer service and they don't respond to anything

I purchased a bed frame for my son's birthday and couldn't understand why I wasn't getting a shipping date confirmation, so I went to the Macys site and saw they were out of it and it wouldn't arrive anywhere near in time, so I canceled. The next thing I find out (about 2 weeks later) is that the bed frame is on its way and they charged my account! I had canceled and bought directly from the bed frame company, so we obviously didn't need 2 of them. I have spent about 3 days for a total of 3 hours and 45 minutes talking to no less than 7 reps to clear this up. They finally refunded a portion and said the remaining $43 would be refunded as soon as the bed was back in their warehouse... It's been 7 weeks exactly since I canceled the order. I'm thinking the bed frame is back in their warehouse and I am not looking forward to spending that much time on the phone again just to get the rest of my money back, but I will. I should mention, they also messed up a 2nd order of a winter coat. They returned that order by mistake (in all this bed frame fiasco mess) and gave me the full amount of the money back for that, but I no longer have that winter coat on it's way to me. I have one more order pending and after that, no more Macy's shopping for me EVER again.