Machine Mart

Due to poor quality rubber hose inside the space heater it failed to work properly. It was no longer a clean burn. Filled the workshop with toxic fumes. Machine mart were of zero help when I telephoned their technical support.
Repaired the machine myself and reported machine mart to trading standards for selling a diesel space heater which does not meet health and safety laws.

Overall customer support and understanding of this serious problem which made the heater impossible to use when needed the most during sub zero working conditions. I'm left very unhappy with machine mart total lack of care and failing to understand the diesel space heater when not burning properly causes Headaches and your eye's to Sting from the fumes being emitted.
After being a customer for 30 year's I will not be using machine mart again after this incident.

Bought a lawnmower from these robbers. Said it was in stock. Turns out there website is not live so item says in stock but may very well not be, like in my case. Customer service told me After I'd waited a week after my delivery date that it was not in stock. No updates where given at any time. I have phoned them many times ang got a different person. Was told I would get a refund within 5 days. I am still waiting after 2 weeks. They have had my money for about 5 weeks now and still no sign of a refund. Absolute disgrace, no way will I ever buy anything from this lot ever again.

Dear Mr Clarke director of machine mart. Just a quick review to let you know how poor your company has become. I was missold a tool roll cab, as your measurements do not represent the true size.
Your after service is nil, I have attempted to conclude matters without any success which seems to be your companies MO.
Poor, poor and poor.
Wake up and take a look at your reviews.

I ordered a product from Machine Mart. Waited and it did not arrive. Chased it and they said it was delayed and would arrive in 2 more weeks. I patiently waited that whole time with no communication from them. Then when it didn't show up a second time, I chased them yet again. They then told me it was out of stock and it won't be here for another month. The ecommerce experience is shocking beyond belief. I place about 300 orders a year with Amazon and they have never ever cocked up even close to this. I won't ever order on machine mart again, suggest you check if Amazon or a decent e-commerce business has your product before you order either.

I purchased a Clarke CL500M Lathe/Mill combo in March last year.

Trying to keep this short...

Machine auto feed died, got it fixed. Lathe bearing died, got whole machine replaced. New machine didn't key t-key in mill so mill didn't work. Mill got taken away, installed and 'tested'. I get it back and install it. It sounds like a bag of nails, dead bearings. And it chatters massively. What a pathetic service. 9 and a half months of effort and money for nothing. I will be going to trading standards and my bank about this.

Never buying anything from them again. Absolutely appalling customer support.

I bought a Clarke pillar drill from machine mart, the drill did not turn true without a wobble. When I contacted the store they told me I would have to organise return and pay a £20 fee to have it inspected. I refused to pay a fee. I contacted customer service subsequently by now 12 months had elapsed they told me the uk had not signed up to EU consumer regulations and therefore there was nothing they could do, I contacted trading standards who confirmed this was completely false. I left an accurate review of the product but this was not posted, the company clearly screen reviews so be cautious. I still have the drill cannot use it for most jobs it just sits there and annoys me, I have never used the company since and never will. There are plenty of other tool companies out there who have a much more honest approach to customer service.

4 times it broke down with in the year we owned it. It took 6to 8 weeks to return each time from Genpower's work shop, they had possession of it longer than we did!
Caused a lot of phone calls and stress,,
Machine mart have refused to give us a refund or an exchange
Awful company, do not buy from them.

They advertised for an expensive generator, 5 days later they messaged to say its sold out and wont be in stock for 6 weeks. They want to keep my money for another 5 days.
I go on to their website today, same generator for sale, no stock issues next to it or no sold out message, I call them up and their customer service guy doesnt see an issue with this, I said you are lying to customers and purposely selling items you know want be in stock for 6 weeks so its basically a free loan from the customer Machine Mart are after? I went on several websites before finding Machine Mart, they were the only company showing stock, stock they dont have, so they are using a made up item to capture additional purchases, I asked them to update their website and they refused. Please avoid Machine Mart, they take no responsibility and will lie to you from the moment you arrive on their website,

Purchased a dehumidifier in October 2020. Stopped working a few weeks later. Eventually returned after 3 attempts. Allegedly repaired, returned to me in January 2021, worked for 2 hours, broke again. Returned again. Will not reply to emails. Will not refund. SHOP ELSEWHERE!

Complete Crooks. Purchased a gene for an event for the weekend.
Correctly built up and tested only to find item had no OUTPUT. Had to
Purchase another locally and contacted to return for refund. 5 days
Later item had been returned to me with the job sheet saying NO FAULT.
Phoned to get brushed off by a bloke called George saying theirs nothing
Wrong with it so Machine Mart wont refund. COMPLETE JOKE. Told to email
And spend more time trying to sort out.

Bought an air con unit for an old people's home. They were complaining it was making a racket. I returned it 2 weeks later and was refused a refund. They sent it off for repair and came back as non faulty over 2 MONTHS LATER! Summers over, I've had to buy another unit to replace it and STILL they refuse a refund or credit. Staff were very abrupt and rude. Spoke to customer services and they were the same. Absolutely shocked at incredibly poor customer service. AVOID AT ALL COSTS!

Extremely poor service when things go wrong
Purchased a wacker plate from machine mart costing £700.

Within 4 weeks the bolts fell out the handle and rubbers snapped off. The wheels used to transport fell off.

Tried to repair the product several times but the same problem happened time and time again. The product is not for purpose.

Machine mart have refused to refund and said Ill have to have keep the faulty product as they have refused to resolve the issue.

The item was returned to the manuacture and in return the product was fixed and returned. I did not agree to this and did not want it because I knew what the outcome would be. It would mean that the item would break and as I thought within a couple of uses the wacker plate has broken again.

Our Clarkes Gazebo collapsed on us and our friends whilst sheltering from a rain shower at a barbeque. Machine Mart's customer service advised that it could only withstand a light shower. That's not good enough its canopy has a sloping roof to drain off water but not enough support on the sides of the canopy. I thought they would have taken my complaint seriously. To defend this product in what was a potentially dangerous incident is negligent from a safety aspect. Fortunately no one was injured. Buyer beware! Please look elsewhere. Having a bad product is one thing but to have bad customer service as well is unforgivable.

Purchased a clark cts 14 saw bench, but when i got it home the sliding side extension table didn't sit flush with the rest of the table. This was fitted by clark and not me. It was raised, so work would not sit flat. I returned it to the store and we checked the other one in stock and that had the same fault. They refused to give me a refund, even though HO agreed it was a fault. I had to spend more on another saw bench. I will never use or recommend Machine Mart again. Not happy.

They also wouldn't publish a 1* review on their web site. Avoid.

I bought a multi-fuel fire from Machine Mart and after 2 years a part went on it and they were extremely unhelpful and very slow. It took 8 weeks to get a replacement part as they said they didn't have any of this particular part and don't make it anymore, and that there was nothing I could do I then rang Trading Standards to find out that it is covered by Sale of Goods Act and is covered for 6 years. When I rang Machine Mart back they said they would have to make one up as they didn't stockpile any parts when the fire was discontinued, and it did look like they had made it up as it looked like a child's metalwork homework. It was the wrong dimensions to fit my fire and would have caused more harm than good had I forced it in. I sent it back and now a week later I rang up to find out where they are and how close I am to getting another replacement only to be told they haven't unpacked it yet and is still in their storeroom. We are now in the process of beginning court proceedings.