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Claim Your BusinessMAC Cosmetics has a rating of 3.99 stars from 378 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MAC Cosmetics most frequently mention customer service, good quality, and long time. MAC Cosmetics ranks 10th among Cosmetics sites.
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I received excellent product recommendation by one of your staff stationed in Dubai Marina branch, her name is Precious. She introduced me to MAC fix + stay over which has worked very well on my dry and dull skin. Keep it up Precious!
I ordered three items that cost $62 through PayPal on Mac, a week or two later I got an email saying the pricing was changed on PayPal and Mac changed the pricing to $70. Like why can they even do that once I've already paid?
I received excellent product recommendation by one of your staff stationed in Dubai Marina branch, her name is Precious.
She introduced me to MAC fix + stay over which has worked very well on my dry and dull skin.
Keep it up Precious!
I have spent $400 on MAC makeup in the past few years. It has become my go-to. However, upon never receiving a package recently, I called costumer no-service and was very frustrated by the entire ordeal. Though they never gave me tracking information and the "track my order" button in the email they sent me led to incomplete info, they said it was not their problem that I never received my item. It was such a frustrating call that I don't plan to ever use their bloated, difficult website in the future. I have had other problems in the past with their website and orders not going through, but this person-to-person conversation was the WORST and enough for me to take my business elsewhere.
Products used:
make up
I ordered three items that cost $62 through PayPal on Mac, a week or two later I got an email saying the pricing was changed on PayPal and Mac changed the pricing to $70. Like why can they even do that once I've already paid?
Products used:
Setting spray, lipliner, lipstick
Tanto MAC MAC y resulta tener una calidad peor que las demás compañías! Me he gastado 200€ en productos y me arrepiento un montón. El pinta labios te reseca los labios, el rímel no lleva casi nada, el delineador de ojos se borra y la base de maquillaje deja unas rayas y manchas en la cara que sólo con la mano la puedes cubrir bien, la sombra no dura ni 3 horas. Tanta publicidad y tanta fama que son buenos pero no es verdad! Por lo que vale ni merece mirarlos! No vuelvo a comprar nada!
Products used:
Everything
MAC's iconic lipsticks are a staple in my makeup collection. The color payoff is incredible, and the range of finishes, from matte to satin, provides versatility for various occasions. Whether I'm looking for a bold red lip or a subtle nude, MAC has never disappointed.
This company has the worst lying customer service employees ever! I've had the worst experience with shipping! I DO NOT RECOMMEND. Awfull service
Tip for consumers:
Don’t purchase horrible customer service
Products used:
Lipstick and lip pencil
I brought a set of detail brushes,and 2 types of beauty blender.I swear,and Ian very honest that a big chunk of the brush feel off as soon as I used it for the first time,and the tip of the brush got split.I thought it's just that brush,but the other brushes start peeling off as well.the beauty blender split in half when I was washing it.really? I thought MAC is a good brand,and have quality products,but not at all.I will never buy brushes,or beauty blender from them again.
Very disappointed.you just lost a customer MAC.
I would always feel so professional using MAC products, the foundations are particularly great and they offer a great range of shades. They are super easy to get a hold of in department stores and online. However, I'm having to stop using them as they are not cruelty free - it's something that should be of utmost importance to a brand in this day and age and I no longer feel that MAC shares the same ethical and moral values as many other beauty brands.
I've been using matte lipsticks from this brand for several years now, and the shades are perfect for my complexion. Recently I tried the eye palette, the colors are well-pigmented, and I liked everything.
Oh, their red lipstick is just unforgettable! I love it, I probably bought the tenth one already. This lipstick always highlights all my looks. Perfect. Just perfect!
I used liquid eyeliner. It didn't stay on. I walked into a free standing store that was an hour away. I asked if I needed a primer. They said I could use or not use a primer. I didn't find that helpful. I asked to see pencil eyeliner and purchased the one they advised. I wore it one day to work. It was on my upper eyelid and transferred to my upper lid. I called and got the online customer care personnel. They said they can only help with on line order returns. I went to MAC in Macy's. They said I couldn't return it since I bought it in a free standing store. They also said I have hooded eyes and should have purchased waterproof eye liner. I drove to King of Prussia Mall only to learn the MAC store closed. So now I have a poor quality product, wasted several hours with phone calls and trips to 2 stores, and would need to drive an hour if I wanted to return to the original store. Do not buy their products
Products used:
Not going to use
This company has definitely made me feel unwelcome in the past, but recently, it's gotten worse, I had contacted customer services regarding a product I had purchased being a off consistently and not the way it usually is, they brushed it off and blamed me for the awful product that I am very familiar with, didn't help at all
I have been using this foundation for years now, it works for me, but lately am getting discouraged that everytime I want to purchase for a new one I have to call nearly all Dubai branches looking for it. I keep giving my number and I never get a call back when it's available in stores, until I will go back again to check.I always use it until its totally finished. Is it still on or its no longer in the market.
I never received the makeup value set that I ordered and was charged for initially/ I didn't want my money back at first I wanted the products I ordered. Instead after a month of phone calls I finally was refunded. Never again will I order from mac so disappointing. I used to love Mac but they have gone down hill nowadays u can find better for a better price too
I bought several items for my mom and was disappointed. We got a damaged kit, and the powder looks used.
I've ordered from Mac cosmetics pretty often due to the whole pandemic, while I can agree their products are great and worth your money, I just wish their customer service would be more helpful. Whenever I make a purchase they always deduct the money from my account instantly but never send me confirmation or shipping emails. This has happened three separate times, I tried to email them but they just send me back the typical "we'd love to help you out so we suggest using our phone line" That's understandable but I wait on hold for hours! I've tried to call them three separate times within the past two days. But I never get through to anybody, I just find it so unprofessional to not let someone know what's happening to their order. It's been over a week since I've purchased my item and nothing has been received in the mail, I can't track it either. It really shouldn't be this hard to reach someone to help me know where my items are!
The bright red Lady Danger lipstick from Mac costs about $35USD a pop, but carries the same pigmentation as almost any $3 drugstore lipstick. If you're looking for fancy packaging or a pleasant scent in your lipstick, this is the one. Otherwise, I'd recommend sticking with your good old drugstore.
I recently tried the MAC Hyper Real Foundation in Rose Gold FX, and I must say it's been a game-changer for me! As a girl who loves makeup, finding the perfect foundation can be a struggle, but this one truly impressed me. The shade matches my skin tone beautifully, giving me a natural and flawless finish. Not only does it provide excellent coverage, but it also feels lightweight and comfortable on my skin, allowing it to breathe throughout the day. I love how it blends effortlessly and gives me a radiant, dewy glow without looking greasy. It's long-lasting, staying put even during busy days or special occasions. MAC has truly outdone themselves with this foundation, and I couldn't be happier with the results. It has quickly become a staple in my makeup routine, and I highly recommend it to anyone looking for a foundation that delivers both style and substance.
Thanks for the order but this is not the best i tried. I advise you to contact other sellers. Good luck!
QUALITY: 5/5
I purchased my first Mac Cosmetic lipstick. I chose Sultry Move from their powder kiss line and I absolutely love the color. Before ordering it online, I decided to go to the store and test it. I'm so happy with it. It doesn't leave my lips looking or feeling dry which is so important. I'm definitely purchasing more from them.
Products used:
cosmetics
I would like to thank Ms. Reeda who works at Mac make up Dubai Mall. I left the store as a satisfied customer and this is all because of Reeda who took the time and was very patient with me to find the right foundation. The company is lucky to have
Products used:
Mac foundation
The MAC products are expensive as is but trying to buy them online internationally is even worse the products are so over priced. I only buy MAC when am in the US because otherwise it's not worth it. Their online site isn't worth it.
NW45 product is the worst. I will never do business with Mac any more. It has ruined my face. When applied, you look like a ghost. Oh my goodness, l'm wondering why they are even carrying that line. 0/10
Tip for consumers:
Stay a way from MW45. It’s a brand Mac Carries. It will destroy your skin like it has destroyed mine.
Products used:
NW45
Love the products and love their customer service! They will never fail to satisfy or make your purchase experience worth it!
Tip for consumers:
If they’re offering free stuff if you spent a certain amount, but you don’t see it added in your cart as complimentary, it means they sold out. But don’t worry, their great customer service will take care of your issue!
Products used:
Foundation, brushes, lipsticks, primer, mascara, eyeshadows
After years of being a very happy and loyal MAC customer, our relationship has come to an unfortunate end. This company offers great products at great prices, and I have sent many friends, family and strangers to them for years. But, over the past several months, products which had become daily staples of mine, have been discontinued. Nearly everything I use! And, when traveling to their website to try to find these specific products, I was told I could purchase them in alternative packaging instead. (i. E. the blush I use isn't available in a single compact any longer, but I could purchase it in a double compact - of course buying the compact and insert holder separate from the actual pan of color. Oh! And, since it comes in minimum of two per palette, I'd need to either double up on the shade, or select a different color to accompany my blush.) The foundation I use is no longer being offered. Period. The list goes on and on. I spent over an hour with them via online chat today, finally placed an order which I felt lukewarm about, only to have them follow up with an email to me later indicating that they no longer have the products they talked me into buying. "Sorry! Discontinued." They were kind enough to say that they'd make their best effort to cancel my $100+ order, but they could not guarantee that. HA! This company must be going down, and fast. The store that is local to me is being closed, and has very little in the way of marketable inventory. It's sad when a company that I had such faith in before has come to this. Buyer beware! MAC is not to be trusted going forward, and I'm not spending another dime of my money with them.
Free shipping and returns on all orders. Offering more than 100 shades of professional quality makeup must-haves for All Ages, All Races, All Sexes.
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