• MAC Cosmetics

2018 CUSTOMER CHOICE AWARD

MAC Cosmetics

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Overview

MAC Cosmetics has a rating of 3.99 stars from 378 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MAC Cosmetics most frequently mention customer service, good quality, and long time. MAC Cosmetics ranks 10th among Cosmetics sites.

  • Service
    49
  • Value
    49
  • Shipping
    36
  • Returns
    33
  • Quality
    47
Positive reviews (last 12 months): 42.9%
Positive
6
Neutral
2
Negative
6
18
See all photos

What reviewers want you to know

Positive highlights

  • I be feeling myself beautiful after i use their Make up i never gone wrong after using Mac Cosmetics.
  • Great product, Great quality, Great price, and wonderful customer service.
  • 2018 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate MAC Cosmetics?
Top Positive Review

“Excellent service!”

Mary N.
2/27/24

I received excellent product recommendation by one of your staff stationed in Dubai Marina branch, her name is Precious. She introduced me to MAC fix + stay over which has worked very well on my dry and dull skin. Keep it up Precious!

Top Critical Review

“Price change”

K M.
1/17/24

I ordered three items that cost $62 through PayPal on Mac, a week or two later I got an email saying the pricing was changed on PayPal and Mac changed the pricing to $70. Like why can they even do that once I've already paid?

Reviews (378)

Rating

Timeframe

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Reviews that mention popular keywords

mac cosmetics (40) customer service (27)
Thumbnail of user mtaigu91
1 review
0 helpful votes
February 27th, 2024

I received excellent product recommendation by one of your staff stationed in Dubai Marina branch, her name is Precious.

She introduced me to MAC fix + stay over which has worked very well on my dry and dull skin.

Keep it up Precious!

Service
Value
Thumbnail of user jorgensen.emily
1 review
0 helpful votes
December 28th, 2023

I have spent $400 on MAC makeup in the past few years. It has become my go-to. However, upon never receiving a package recently, I called costumer no-service and was very frustrated by the entire ordeal. Though they never gave me tracking information and the "track my order" button in the email they sent me led to incomplete info, they said it was not their problem that I never received my item. It was such a frustrating call that I don't plan to ever use their bloated, difficult website in the future. I have had other problems in the past with their website and orders not going through, but this person-to-person conversation was the WORST and enough for me to take my business elsewhere.

Products used:
make up

Service
Value
Shipping
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Thumbnail of user km1264
1 review
0 helpful votes
January 17th, 2024

I ordered three items that cost $62 through PayPal on Mac, a week or two later I got an email saying the pricing was changed on PayPal and Mac changed the pricing to $70. Like why can they even do that once I've already paid?

Products used:
Setting spray, lipliner, lipstick

Value
Quality
Thumbnail of user theodorav1
1 review
1 helpful vote
September 19th, 2023

Tanto MAC MAC y resulta tener una calidad peor que las demás compañías! Me he gastado 200€ en productos y me arrepiento un montón. El pinta labios te reseca los labios, el rímel no lleva casi nada, el delineador de ojos se borra y la base de maquillaje deja unas rayas y manchas en la cara que sólo con la mano la puedes cubrir bien, la sombra no dura ni 3 horas. Tanta publicidad y tanta fama que son buenos pero no es verdad! Por lo que vale ni merece mirarlos! No vuelvo a comprar nada!

Products used:
Everything

Service
Value
Shipping
Returns
Quality
Thumbnail of user matildea8
4 reviews
3 helpful votes
November 16th, 2023

MAC's iconic lipsticks are a staple in my makeup collection. The color payoff is incredible, and the range of finishes, from matte to satin, provides versatility for various occasions. Whether I'm looking for a bold red lip or a subtle nude, MAC has never disappointed.

Service
Value
Thumbnail of user celenah8
1 review
0 helpful votes
December 7th, 2023

This company has the worst lying customer service employees ever! I've had the worst experience with shipping! I DO NOT RECOMMEND. Awfull service

Tip for consumers:
Don’t purchase horrible customer service

Products used:
Lipstick and lip pencil

Service
Value
Shipping
Returns
Quality
Thumbnail of user faizaa27
1 review
0 helpful votes
January 27th, 2023

I brought a set of detail brushes,and 2 types of beauty blender.I swear,and Ian very honest that a big chunk of the brush feel off as soon as I used it for the first time,and the tip of the brush got split.I thought it's just that brush,but the other brushes start peeling off as well.the beauty blender split in half when I was washing it.really? I thought MAC is a good brand,and have quality products,but not at all.I will never buy brushes,or beauty blender from them again.
Very disappointed.you just lost a customer MAC.

Service
Value
Shipping
Returns
Quality
Thumbnail of user yasminb32
60 reviews
27 helpful votes
April 29th, 2021

I would always feel so professional using MAC products, the foundations are particularly great and they offer a great range of shades. They are super easy to get a hold of in department stores and online. However, I'm having to stop using them as they are not cruelty free - it's something that should be of utmost importance to a brand in this day and age and I no longer feel that MAC shares the same ethical and moral values as many other beauty brands.

Service
Value
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Thumbnail of user maybeller1
2 reviews
0 helpful votes
January 16th, 2024

I've been using matte lipsticks from this brand for several years now, and the shades are perfect for my complexion. Recently I tried the eye palette, the colors are well-pigmented, and I liked everything.

Thumbnail of user gianaa2
15 reviews
170 helpful votes
December 23rd, 2023

Oh, their red lipstick is just unforgettable! I love it, I probably bought the tenth one already. This lipstick always highlights all my looks. Perfect. Just perfect!

Service
Value
Quality
Thumbnail of user amys3415
1 review
0 helpful votes
December 1st, 2023

I used liquid eyeliner. It didn't stay on. I walked into a free standing store that was an hour away. I asked if I needed a primer. They said I could use or not use a primer. I didn't find that helpful. I asked to see pencil eyeliner and purchased the one they advised. I wore it one day to work. It was on my upper eyelid and transferred to my upper lid. I called and got the online customer care personnel. They said they can only help with on line order returns. I went to MAC in Macy's. They said I couldn't return it since I bought it in a free standing store. They also said I have hooded eyes and should have purchased waterproof eye liner. I drove to King of Prussia Mall only to learn the MAC store closed. So now I have a poor quality product, wasted several hours with phone calls and trips to 2 stores, and would need to drive an hour if I wanted to return to the original store. Do not buy their products

Products used:
Not going to use

Service
Value
Returns
Quality
Thumbnail of user angelicar252
7 reviews
6 helpful votes
November 21st, 2021

This company has definitely made me feel unwelcome in the past, but recently, it's gotten worse, I had contacted customer services regarding a product I had purchased being a off consistently and not the way it usually is, they brushed it off and blamed me for the awful product that I am very familiar with, didn't help at all

Thumbnail of user luciak32
1 review
1 helpful vote
January 7th, 2023

I have been using this foundation for years now, it works for me, but lately am getting discouraged that everytime I want to purchase for a new one I have to call nearly all Dubai branches looking for it. I keep giving my number and I never get a call back when it's available in stores, until I will go back again to check.I always use it until its totally finished. Is it still on or its no longer in the market.

Thumbnail of user rebekkalj90
1 review
0 helpful votes
May 2nd, 2023

I never received the makeup value set that I ordered and was charged for initially/ I didn't want my money back at first I wanted the products I ordered. Instead after a month of phone calls I finally was refunded. Never again will I order from mac so disappointing. I used to love Mac but they have gone down hill nowadays u can find better for a better price too

Service
Value
Shipping
Returns
Quality
Thumbnail of user ricardo123lopez0
1 review
0 helpful votes
August 30th, 2023

I bought several items for my mom and was disappointed. We got a damaged kit, and the powder looks used.

Thumbnail of user mariaa856
2 reviews
17 helpful votes
May 25th, 2020

I've ordered from Mac cosmetics pretty often due to the whole pandemic, while I can agree their products are great and worth your money, I just wish their customer service would be more helpful. Whenever I make a purchase they always deduct the money from my account instantly but never send me confirmation or shipping emails. This has happened three separate times, I tried to email them but they just send me back the typical "we'd love to help you out so we suggest using our phone line" That's understandable but I wait on hold for hours! I've tried to call them three separate times within the past two days. But I never get through to anybody, I just find it so unprofessional to not let someone know what's happening to their order. It's been over a week since I've purchased my item and nothing has been received in the mail, I can't track it either. It really shouldn't be this hard to reach someone to help me know where my items are!

Thumbnail of user gracec382
17 reviews
5 helpful votes
February 4th, 2022

The bright red Lady Danger lipstick from Mac costs about $35USD a pop, but carries the same pigmentation as almost any $3 drugstore lipstick. If you're looking for fancy packaging or a pleasant scent in your lipstick, this is the one. Otherwise, I'd recommend sticking with your good old drugstore.

Service
Value
Quality
Thumbnail of user cynthias2496
4 reviews
8 helpful votes
May 17th, 2023

I recently tried the MAC Hyper Real Foundation in Rose Gold FX, and I must say it's been a game-changer for me! As a girl who loves makeup, finding the perfect foundation can be a struggle, but this one truly impressed me. The shade matches my skin tone beautifully, giving me a natural and flawless finish. Not only does it provide excellent coverage, but it also feels lightweight and comfortable on my skin, allowing it to breathe throughout the day. I love how it blends effortlessly and gives me a radiant, dewy glow without looking greasy. It's long-lasting, staying put even during busy days or special occasions. MAC has truly outdone themselves with this foundation, and I couldn't be happier with the results. It has quickly become a staple in my makeup routine, and I highly recommend it to anyone looking for a foundation that delivers both style and substance.

Service
Value
Shipping
Returns
Quality
Thumbnail of user scarlettb47
2 reviews
0 helpful votes
July 29th, 2022

Thanks for the order but this is not the best i tried. I advise you to contact other sellers. Good luck!

Service
Value
Shipping
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Quality
Thumbnail of user shaytianar
17 reviews
53 helpful votes
February 8th, 2021
Verified purchase

QUALITY: 5/5

I purchased my first Mac Cosmetic lipstick. I chose Sultry Move from their powder kiss line and I absolutely love the color. Before ordering it online, I decided to go to the store and test it. I'm so happy with it. It doesn't leave my lips looking or feeling dry which is so important. I'm definitely purchasing more from them.

Products used:
cosmetics

Service
Value
Shipping
Quality
Thumbnail of user abdi.khadra
1 review
0 helpful votes
July 1st, 2023

I would like to thank Ms. Reeda who works at Mac make up Dubai Mall. I left the store as a satisfied customer and this is all because of Reeda who took the time and was very patient with me to find the right foundation. The company is lucky to have

Products used:
Mac foundation

Service
Value
Thumbnail of user strawberrym1
7 reviews
19 helpful votes
April 3rd, 2016

The MAC products are expensive as is but trying to buy them online internationally is even worse the products are so over priced. I only buy MAC when am in the US because otherwise it's not worth it. Their online site isn't worth it.

Thumbnail of user nakigandap
1 review
2 helpful votes
September 1st, 2022

NW45 product is the worst. I will never do business with Mac any more. It has ruined my face. When applied, you look like a ghost. Oh my goodness, l'm wondering why they are even carrying that line. 0/10

Tip for consumers:
Stay a way from MW45. It’s a brand Mac Carries. It will destroy your skin like it has destroyed mine.

Products used:
NW45

Service
Value
Quality
Thumbnail of user mariac2255
1 review
0 helpful votes
January 25th, 2022

Love the products and love their customer service! They will never fail to satisfy or make your purchase experience worth it!

Tip for consumers:
If they’re offering free stuff if you spent a certain amount, but you don’t see it added in your cart as complimentary, it means they sold out. But don’t worry, their great customer service will take care of your issue!

Products used:
Foundation, brushes, lipsticks, primer, mascara, eyeshadows

Service
Value
Shipping
Returns
Quality
Thumbnail of user juliek219
1 review
13 helpful votes
November 14th, 2019

After years of being a very happy and loyal MAC customer, our relationship has come to an unfortunate end. This company offers great products at great prices, and I have sent many friends, family and strangers to them for years. But, over the past several months, products which had become daily staples of mine, have been discontinued. Nearly everything I use! And, when traveling to their website to try to find these specific products, I was told I could purchase them in alternative packaging instead. (i. E. the blush I use isn't available in a single compact any longer, but I could purchase it in a double compact - of course buying the compact and insert holder separate from the actual pan of color. Oh! And, since it comes in minimum of two per palette, I'd need to either double up on the shade, or select a different color to accompany my blush.) The foundation I use is no longer being offered. Period. The list goes on and on. I spent over an hour with them via online chat today, finally placed an order which I felt lukewarm about, only to have them follow up with an email to me later indicating that they no longer have the products they talked me into buying. "Sorry! Discontinued." They were kind enough to say that they'd make their best effort to cancel my $100+ order, but they could not guarantee that. HA! This company must be going down, and fast. The store that is local to me is being closed, and has very little in the way of marketable inventory. It's sad when a company that I had such faith in before has come to this. Buyer beware! MAC is not to be trusted going forward, and I'm not spending another dime of my money with them.

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About the business

Free shipping and returns on all orders. Offering more than 100 shades of professional quality makeup must-haves for All Ages, All Races, All Sexes.

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