LycaMobile

I bought a 84-day package (28 x 3) on Lycamobile app value 24 euros. They saved my bank card information.
When the package expired, I continued to buy the 168-day package ((28 x 6) value 45 euros.

But at the same time, I'm supprise discovered that Lycamobile automatically withdrew 9.99 euros from my account WITHOUT MY PERMISSION. This amount completely did not match any of the packages I had paid.

When I complained to Lycamobile's customer service department (*******@lycamobile.de), they answered evasively and did not resolve the issue, nor did they refund me.

After much nagging and many times complaining by mail and phone, they absolutely did not refund me at all!

How can I resolve that and recupere my money? Do they do this with their millions of customers or just newbies like me?

5 months without my sim card because of the company's fault. They asked me to pay for their own doing after I purchased a data plan online and got allocated the wrong amount of data. Quickly called them to ensure I get this sorted, gave them about a month but they never did anything. Some of the customer service are very much in denial and unhelpful, one even told me to shut my *** up. Unfortunately I didn't get their name as it didn't even expect to be talked down so much. This company does not seem to be regulated at all. The customer service lacks manner and accountability. Everyone is telling you different things.

If you're considering Lycamobile for your mobile service provider, think again. My experience with Lycamobile has been nothing short of a nightmare. Here are a few reasons why you should avoid Lycamobile at all costs:

Unreliable Internet Service Abroad: If you travel frequently, Lycamobile is a terrible choice. Despite their claims, the internet hardly ever works when you're abroad. You're left disconnected when you need it the most, making it an incredibly frustrating experience.

Expensive Plans: For the poor service you get, Lycamobile charges a premium. Their plans are overpriced and don't offer good value for money. You end up paying more for subpar service, which is simply not worth it.

Slow Internet Speeds: When the internet does work, it's painfully slow. Simple tasks like checking emails or browsing social media become tedious. Forget about streaming or doing anything data-intensive.

I had an issue, and called Lycamobile to solve it. The consultant told me it will be solved within 24 hours, but unfortunately I'm still waiting for 3 days. I called again told them u can't do anything please connect me with ur manager, they told me their manager told them that managers won't speak with customers.

Absolutely the worst company I have ever had to deal with. I requested a cancelation of my SIM within the 14 day cancelation period, only for their customer representative to ignore my follow-up email. After sending over 6 emails to Lyca I finally received a confirmation of termination thinking that was the end of the matter. Only then to find out that they charged me again for the same service!

Do not use their service! If anything goes wrong they will not help and just take your money

"If you decide to switch from Lyca to another service, be aware that Lyca does not refund your account balance. Instead, they insist that you stay with Lyca for an additional month to receive your money back. Additionally, their customer service representatives can be unhelpful and impolite when explaining this procedure. It is advisable to steer clear of Lyca as a service provider, as they appear to take advantage of customers due to their technical limitations in processing refunds promptly."

How come Lycamobile is getting 5 star reviews. Very unprofessional. I received sim card which was written with instructions to insert the sim card and dial 612 to port your existing number. It did not work, so I called customer care. One lady called Adria received a call and she was speaking very arrogantly. After provided all info she put a request for port my number and she said do no insert sim card. I said I inserted sim card, and she started shouting on me saying it is not OK. If it is not OK why sim card packaging asks to insert sim card in the first place. Throughout the call she was talking mean. Very unprofessional staff. Not even a bit happy to buy this sim cards. I can't give less than one star if I would have chance to I would like to give negative starts.

Lycamobile do not use this company i signed up for a sim deal in march the sim came but wouldnt work i cancelled it the said they would refund me the still have not refunded and have even tried to take money out of my bank in aprill please do not use this company they are usless

I tried to transfer to a new network and needed my account number and PIN. I called customer support, and they said to get my account number I needed to verify by giving them two numbers I call often. This is a very uncommon and strange verification process. I gave them the only two numbers I ever call and they said they were unable to verify. This is a scam company that tries to lock its customers and does not let them transfer out of their network with their original phone number. Do not sign up with them.

Very bad customer service, I need my account number and transfer pin and it's been 10 days following up with them, customer service ask to send email which they eedmultiple follows to respond.
They say they have 48 hours timeline to respond but after 48 hours also you call them,they will say they already replied,I am getting emails from everywhere not just response from Lyca.
Every day I am calling their customer service,getting same response that they forwarded my response to *******@lycamobile,us but I am still waiting for my account number and transfer pin.
To verify customer account,I sent my name,plan details,pin photo, order confirmation photo which is not enough for them to verify my account,I am their customer from two years almost.
I am really surprised to see reviews here.but i am facing issues and everyone who need to port their number face issues with Lyca.you can check Google reviews as well.
Services are worst.

I bought a sim card recently just to get around at first, everything was working normally up until one day I'm no longer able to send sms nor place phone calls. I contacted support to explain my situation, they asked me send them an email with all the details and information and told me that the issue will be resolved in 2 days. It's been 2 weeks and the issue persists.

Not to mention flaky network coverage

This has got to be the worst company I have ever had to deal with. Tons of fake reviews. My internet would be cut to less than 1/2 Mbps at least every 10 days and virtually impossible to connect a call, then I had to make a very painful phone call to get it sorted sometime 3 times before they did anything. So hard to understand all the foreign phone reps the last one sounded like they were eating crisps while trying to talk and reading from a script. They repeat everything you say until you get annoyed. Very very diabolical company then when i said i would claim my money back for the month through my credit card they threatened to cut me off. Not much of a threat when I pretty much had been cut 5 times in 6 weeks.

Although Lycamobile might be cheap, why pay for something that doesn't even work properly? 95% of the time, you have one bar. And during that sweet 0.4 seconds of having 4 bars, guess what? It's still so slow. For me, it takes ~10 minutes to load a SINGULAR PAGE with 4 bars. You can't even load most apps using Lycamobile. "But it costs almost nothing!" is not an excuse. You shouldn't pay for something that does nothing. In fact, adding the proof of purchase took 5 minutes. If I could rate this negative, I would. Get T-Mobile or something else instead. Anything is better than Lycamobile, so either get something else or don't get it at all.

This company must be a scam... I found their sim card in some shop, for free, I try to activate the number and top up: the money never arrived on my sim, although the bank transfer went through. Called customer service, they just keep asking data regarding me and my account, never solved the money problem.

I asked on social media if other customer had a similar experience and I found out many, many others have been ripped off like that.

We are now trying, together with other unfortunate customers, to see if is it possible to do something as class action to stop this scammers and we advise you to join and do the same.

Avoid them: if they give you something for free, that means that they will make money on you.

Bought a sim at zurich airport he assured us it would work for 30 days everywhere we were going n europe 40 euros worked for two days soon as we left Switzerland stopped working left us high and dry for 4 weeks absolute rip off not happy had to rely on wifi

I am most disappointed with Lyca's response yet again as it does not make any sense to me, how come 20 GB data is used up within a day.

The offer of 20% discount on re-purchase of Lyca is a joke. Given the lousy & most cumbersome product Lyca offered in the marketplace, why would I engage in purchasing Lyca again. I am going to make sure that every opportunity I have, I will warn others & publicise the lousy product & service Lyca offers. Besides I had been without mobile connection for two weeks, did you expect me to wait indefinitely? I have purchased other mobile sim that is proving to be most efficient & offering significantly better customer service.

Warning, please stay away from Lyca. There product/service is worth ZERO Star. Don't waste your money

This is a shocking company they are just thieves who take your money and give you nothing. Customer service is ridiculous, people are extremely rude and unhelpful, and if you have a problem they will come up with any excuse under the sun not to help you

Requested a port-in on to numbers on 29/09/23, left without service on both for 28 days and counting. 2 elderly 75+ old pensioners left without access to bank accounts and missed medical appointments. This company has caused incomprehensible pain and suffering for a month now and continues. Sent countless emails, made countless phone calls, have been told on at least 20 occsaions that will be resolved in 24 hours. 24 hours never arrives!

The network is terrible. I tried calling their customer service for number portability and it's been 10 days, 15 emails and 5 phone calls, but they just won't help you in any ways. In order to port your number to another carrier, Lycamobile need to give you your account number and that's where you get to see their true face. I'm tired. Opened a ticket with FCC..