LycaMobile

How low can you go concerning the quality of service and customer support?
Wanna find out?
Make business with these clowns...

Very poor customer services failed several times to help solve my problem do not listen or read the emails

This is INHUMANE! Please read, so you do not fall into this trap.
I joined Lycambobile, sim only deal, over a week ago. I received the sim and new number and text several family/friends my new number. However, this new number had been previously used and was blocked on WhatsApp, attached to it, a photo of what appeared to be a stock image of an Asian girl. I therefore ported my old number across to Lycamobile, hasslefree! HERE'S WHAT THEY DON'T TELL YOU – because I had text several people, they deemed this as extravagant and blocked my number immediately. I spoke to customer service and explained that later that day I would need to speak with my son to find out which train he was getting back from school. Customer service told me it would be resolved in 1 hour, but that I would need to send a copy of my passport to verify (desperate, I very stupidly did this). Six hours later, and my phone still blocked, I spoke to another 25+ agents/bots online, all of which frustratingly terminated the conversation before getting anywhere. I called again from my work Teams number, by now very distressed that I can't contact my son. The customer services agent told me there was nothing he could do and that it would take 24-48 hours and that I should seek help by using a stranger's phone!
1 week later… my phone is still blocked! I have called customer service again today, for a PAC code to transfer my number to elsewhere, as I need a provider that I can actually use. They refused to give me this over the phone, stating I need to send a text. I can't! My phone is blocked! They advised I send an email, that will take 24-48 hours. Erm… if the last 24-48 hour saga is anything to go off I could be waiting forever. Meanwhile unable to contact my ill father or my child. I have had to seek help from the Police. I have read other comments and reviews, saying they have been unable to get a PAC code. Where to go from here?

Today I spoke to customer service lyca person name MR JOHN, ID *******. Help me to transfer my old sim number to new lyca sim, HAPPY person and nice talk and solve my problem,

I bought plan for 6 months, next they send me mail that they can't provide me eSIM but they won't get me refund! Scammer!

Two SIM cards cancelled within the space of months, money taken and never refunded, evem after being promised a refund. Avoid at all costs!

Always high quality connection all around europe... I have been with Lyca for years already, absolutely zero complaints

Beware, I bought a PAYGO SIM in October. When I opened the package the SIM had to be activated by 9/20/22. $37 for nothing! Scam

The plan say's 20GB for 15EUR, but actually it's 15GB for 15EUR you need to click "View more" and then "Terms & Conditions" to see what they actually giving you.

If I could give 0 stars I would. I was on holiday in USA, I came back to the UK my sim was not working at all. No network. I could not even call Lyca customer service. I asked a friend to help me get in touch with them.
I did and they cold not help at all. They told me I had to order another sim card. I did. After I received my sim card I had to wait for my number to be transferred from the old sim to the new sim. 24 hours waited and it turns out the first lady did not actually put the request in place, I called back the next day, the customer service told me that the previous colleague made a mistake and they assured me everything would be active in 2 hours. Another 24 hours wait.
Finally I get my number back. It's time to activate my bundle. They told me to top up in order for them to activate the plan. They assured me the bundle would be active in 4 hours so I turned my data on and spent 75p not knowing it was costing me because the bundle wasn't active. I called them back 6 times trying to resolve the issue, they kept hanging up on me and refused to activate the bundle. Out of despair, I called again to ask for PAC number and a refund on the amount on my sim card. They told me 5 days you will receive a refund. Today has been 5 days from the request, no refund yet. I called again today and they told me that I will receive a refund next week. But I won't be able to transfer my number to another network provider before I receive the refund.
I have been without my phone since the 5th of December, unable to make calls or send messages. I will have to be like this for another week. I am so disappointed! I wouldn't recommend this company to anybody.

Vorrei ringraziare l operatore Ramzi ******* per la sua disponibilità e professionalità mi ha risolto subito il problema.