LycaMobile

Run far away from Lycamobile. Their sales representative gave me false information so that I would buy the service, which didn't work at all. If only English-speaking, customer service will not speak to you on the phone and only directs you to the Chat bot. I spent 3 months speaking with customer service to resolve the issue, repeatedly providing the information they requested over and over again to obtain a refund. Getting no where, I had to switch suppliers, upon which they then refused to proceed at all will the refund. An absolute scam and theft.

These people are full of lies and it's stupid.
All they do is assure you, knowing fully well that nothing with be done about your request.
They will tell you to do this and that, and all in vain.
This is what happens when you deal with Indians.
SCAMMERS!

I will spread the news about this damn Lycamobile and make sure no one uses it.
They have horrible service.
I'm going for another network.

Its a cool site for special offers for people who need to make cheap rate international calls. Ive been using them for a month and their favourite bundle which allows callers to choose upto 3 landline numbers in any one country of choice and they give you 3000minutes in a month for just £10. Thats like really the cheapest deal if youre making lots of calls to landlines in a particular country. I used to spend around £50 a month for calls to my parents in india and now i just spend £10. Great savings... :))

Customer service is the worst. I should have read the other reviews. Lycamobile can go verify this: on 5/5/2023 I used the live chat feature on their US website (my phone number is *********** go verify it in your log), and I wanted to ask something about my SIM card. The agent (Eyena) required me to pass a verification. That's normal. Then she asked for the 2 numbers I had called the most in the last 6 months. What? Why not the numbers I called today or something that is both identifiable and easy to give? Who expects to keep track of who I call the most? My mom, my bank, my lover? I gave some guesses but the agent denied them and then insultingly said they couldn't verify me anymore since my guesses were wrong, and when I asked for other ways to verify she refused. I have had experience with bad customer service, but never this dehumanizing. Literally they could just ask me what numbers I have called today or in the past 3 days. But they have to come up with this nonsensical test that an actual number holder STARING at the call log can not pass. I was very disappointed.

EDIT: Upon the posting of this review, Lycamobile contacted me, went through the mistake, and gave me the info. So I have updated this review and increased the score to reflect my personal experience. It is not good that this happened, but it is good to know they can sometimes rectify their mistake.

******* good services thank you thank you thank you thank you thank you thank you thank you thank you thank you

[Lycamobile MK] I bought 2 SIM cards for my guests coming from another country. The process of buying the cards was rather simple, but then after the activation it turned out that I did not buy the thing that was advertised (the advertisement said bundle of 5GB + 5GB and some calls nationally), but just a plain SIM card, which means that after just a few hours the SIMs had to topped up. So I had to top up the cards several times. And after my guests left, they automatically charged me weekly. I had to call multiple times the Customer service and after I finally got them they (hopefully) made the payments to stop (I'll see about that next week if I am being charged or not). So never again Lycamobile, not just because of these unclear terms of use and automatic renewals, but also because of the very complicated procedure to activate the SIMs where you have to be a next-level expert to set everything to work properly.

Hello all, I would like to share my experience with Lycamobile. So, I decided to port in my existing phone number to them and now I am stuck big time. They offer the worst customer services, their agents are extremely rude, untrained, and hang up the phone themselves without resolving issues. More
I don't want to stay with them and have been calling them to provide me a port out or a transfer pin which they provide after their pathetic verification process which requires frequently dialed phone numbers and every time I provide them with the right ones to which they respond I failed to verify and call us back again. This company is harassing me every time I call them. So far, I have been waiting for 4 days and called them over 10 times. I want to make you aware of their unethical behavior towards customers. In their policy, they could verify the information by asking me for a security pin which pretty much every other company does. This is not really what I was looking for.

I was in Northern Ireland (Belfast) and I bought an unlimited volume for 1 month for phone and internet for £30 from a "Spar" store. The seller was so nice and helped me unlock the SIM card and the package. 20 minutes later we checked the balance and it was only 20p left.
We called the hotline and they just said we should have called a specific number first and had the unlimited pack activated. All attempts to get my credit or my money back were unsuccessful.
I would have expected such an experience in a third world country but not in an European Country.
They have neither replied nor refund me. They advised me only to buy a new data package, unbelievable.
Just keep your hands off! Huge rip off! Never again!

I use lycamobile in France. I recharged my account on Sunday so it would renew my package on monday. On monday I get insufficient funds message saying there's nothing in my account. I contacted the customer service and was told 20 euros was consumed by internet, meanwhile I already had a data plan. Apparently, 20 euros was spent on internet in one day and I got absolutely no notification whatsoever saying I exceeded my data plan. (Which happens to be the day I recharged my account? Lol)
This is not the first time, almost every month I try to select a bundle, I managed to do it, next month it's not renewed. I probably spent $#*! tons of money in the process. I'm going to an Orange store today. Don't ever use lycamobile.
Attached in the image you'll see I renewed it, it told me it will renew my bundle, and then it tells me I have nothing, and that there was problem. You can't be this incompetent.

An unbelievably bad experience with Lyca, I would highly recommend searching for any alternative mobile phone provider. I have had no network for 2 weeks and each time I topped up the money just disappeared. I've since left and moved after struggling to obtain a PAC code from them, I'm now free and have a working network again.

One of the biggest scammers, the plans they are marketing for is fake. Phone calls transferred to overseas where there is no English speaking or comprehended people. Nasty service and a big regret. They refused to provide my account number and pin to transfer my own number. They payment system on there website is failed. Don't waste your time and money.

Avoid this company unless you want to be stranded with your SIM plan not working and unable to contact anyone!

I took out 2 SIMs with prepaid plans with Lyca, which included data, calls and texts.
However, in an emergency when I tried to make a call I instead had a message telling me there was no credit so I couldn't make a call, the same then also happened with trying to send a text instead, I should have had both calls and texts. I tried to use mobile data only for this to also be apparently the same!

When I was finally able to check my account it showed as PAYG despite there being prepaid plans on both SIMS and the data plan I had taken out had also apparently halved in data from when it had been taken out.

A complaint email to customer service over ten days ago has only resulted in 2 absolutely pure nonsense responses, with very poor English and making no sense or any closer to an answer in any way as to what had happened to leave me stranded.

(U.S.A. 01/17/23) Worst cell company ever. Missed calls not showing as missed (not showing at all), dropped calls, messages left on voicemail not kept, bad customer service, uncooperative. Have been cut short data time but internet access is ok. They're cheap, but you get what you pay for. After 4 years with them I'm done. Should have kept my TracFone. Lesson learned. Save your money look elsewhere.

Probably the worst carrier there is, extremely low quality of internet connection, i have to turn air mode on and off literally every couple minuts in order for it to somehow work, tech support is useless and just sends you information from their website even though i told them that i already read and tried it. Just waste of my time, money and nerves.

Instead of getting some 10 eur good-to-go internet as a tourist I paid 60 eur so far and was forced to get 3 month plan because that's cheapest they have. I spent some 8 hours troubleshooting how to order things in 50/50 English-Dutch language. Then the plan ran out leaving me lost in a different country and topping up gave me just few hours of internet leaving me stranded again. The bonus 30 euro they give your for topping up 30 euros can not be used internationally so they are useless. AVOID.

The worst mobile phone company in the world.
Customer service are clueless when you asked them why Lycamobile is taking money from my balance ( outside the monthly pay as you go tariff) without warning me. And they don't even want to tell me how much money they took.
I sent a complaint e-mail asking why they just take money without warning or at least to tell people what the money taken are for (description of the charge made)? Their response was to say that they don't need to send any alert or justify any charges they make and a few days later, they cut my internet access even though there are 20 days more to run on the pay as you go bundle from which I used only 33 Mb out of my 1Gb allowance.
I have reported them to the Telecommunication Ombudsman and awaiting for an answer from them.

They cheat on your credit.
Wanted to renew my Flat and got the message " u are already subscribed to the Service. Try again later"
Overnight they sucked all my credit over mobile Internet despite being logged in my wifi
Only to receive this message this morning "ur automatic renewal has failed.not enough credit"
Ha, Ha
They bet on your laziness to fight for 10 Euro but they forget its just as easy to file a police report online against all the names in the impressum as it is to write a review.

I contacted Lycamobile Customer Service to open my Lycamobile account. Then, the phone held until 10 minutes, I got a "Karen" operator. She kept buying some of my time while asking for frequently called number, then she told that I failed to verify. I asked for re-verification, but she yelled at me loudly. I think they are thinking that many of their customers are "running" away from the carrier. Do not use Lyca unless you want to be held hostage by the poor service.

Nothing to say. Just the worst service on the whole planet. Only good for the international calling, but if you are out of your home or may be travelling, just forget about the internet, because it just loads, loads and loads forever. It is so terrible that, it takes forever to load the maps. It literally took 10 to 15 mins to navigate.
I really got pissed off, when I talked to a customer care service member. Wasn't helpful at all. She was just hurrying to hang up the call. Just don't prefer LYCAMOBILE! It might look cheap and all. Only positive thing about this service is the free international calling. -10 stars out of 5.