LuxusReviews 150

For anyone thinking of buying car mats from this company, be warned — this has become a complete joke. Their customer service has been terrible and beyond belief.

They posted my mats in late October, and now, over a month later, the mats are somewhere in the UK but they can't tell me where. They then told me to chase Parcel Force, who have four depots. I spent four days calling and getting nowhere.

I went back to Luxus Car Mats, and they told me not to worry and that they would chase it. Two days later they came back to me telling me to go to my "local post office," which they claimed was the United States Postal Service – Waldorf Post Office — which is obviously in the USA, not the UK.

You couldn't make it up.

I can't even rate them -100%

I have purchased mats from Luxus in the past and have generally been happy. So now with a new car on order thought it was time to get some mats. The car a Skoda Enyaq SUV they have it available in there drop down menu so I thought I'd order a set of floor mats and a 360 boot liner. A few days after placing the order I got asked to send them some pictures of the whole car so I did. 2 weeks later I get sent an email stating that they do not have the templates for the boot liner but they would be willing to offer me a discount if I wanted to get Mats or a Boot liner for a different car. I decided that if I wasn't able to get the full set as I ordered Floor mats and a boot/trunk liner. Then I'd rather a refund and I would find an alternative solution. (Seems fair right) However according to Luxus they have already made the floor mats so a refund is not available, however could you send us a couple extra photos of the floor so we can confirm the fitment. I have made it very clear that I do not wish to take any of the items and would like a refund. I am in the process of talking with PayPal to get a refund however this can take upto 90days. The seller is now ignoring me and has yet to respond to PayPal for the refund request/dispute. They have now lost a repeat customer.

Wore out on a year. Very poor quality... The 'leather" is super thin. After just over a year it was decreased and worn through. No support, considered normal by them for their 'premium' product. Save your money and go to someone else

Ordered these mats over a month and a half ago. Still have not recieved them. Can't give a rating other than I paid alot of money for the whole set and trunk liner for a new expedition, and have nothing after a long wait. Hope its not a scam. Be warned!

After receiving my floor mats for my Mercedes E350 and installing them, I saw a problem in the fit. There was an OEM pouch on the right side of the transmission housing on the passenger side. Because of this the mat did not fit. I wrote and ask them if they had a solution for this, and they acknowledged the problem and said they didn't, so I asked for a return…. They denied it. They admitted that it didn't fit but they failed to accept a return. If you buy these realize that you won't be able to get any kind of adjustment or return if it doesn't fit your car. I will say to the positive, that whoever was communicating with me did so quickly and helpfully. But the 100% perfect guarantee? It's no guarantee at all.

Do not use this company they are scammers. I ordered car mats and only received Matt for the trunk they would not refund and I had to go through my credit card provider to get my money back very bad company

STAW AWAY. Scam company! They might produce some products to stay legit, but they make money by keeping your money. I ordered a full rear cargo set of mats for my 2013 Toyota 4 Runner. One of the most popular, highest sold vehicles ever made. They rang up my credit card 30 seconds after I placed my order. That was 2 weeks ago. Got confirmation of payment and an email stating my order was in place and it was starting production and that I'd receive a tracking update. Never happened. Then radio silence. After 8 days, I sent customer service an inquiry as to my status. I received a reply, supposedly by the owner, Nita Wayne, that said that they were working on my order and to please be patient. Now, today, I get an email from the "Head of Customer Support" Emma Maylander, stating that my "Order is not available" due to "the unavailability of measurements of my 2023 Toyota 4Runner" What? They don't have specs for a 2023 Toyota 4Runner? Bull$#*!! Think of all the interest they make taking $280.00 USD orders, and keeping your money for 3 months (that's how long they say refunds take) while not being able to make their advertised product for the most popular vehicles in the world. Total scammers, I'm reporting them to the proper authorities in the US and the UK. The fun part is that I work for an Airline that flies daily from my home airport to England every day. I fly free and have a ton of hotel points. I'm flying out next chance I get to go to the correct government offices to file an in-person complaint. These crooks need to be shut down!

I had ordered floor mats and mats for my trunk. The backseat mats did not fit and the trunk mats were too small and the reply I get back from customer service is it's not our mistake. I don't give a $#*! whose fault it is. I just like to have my moneys worth-so if you're from Canada,please try carsilk as they make the same mats

Big puff in the middle for tha back. Not even close to fitting. The front fit better but still we're off. The passenger side was too narrow and the side piece was way off. The driver side fit the best but still far from perfect. I didnt expect them to be leather but the plastic material is so thin that I doubt they would hold up. I found that out when the eyelits pulled out of its hole from trying to fit them which then revealed the cheap and thin material. There are other sellers of the same exact Chinese mats and sell for a fraction of the price at $80 but still not worth it if doesn't fit. The customer service is a joke as they ghosted me. Buyer be ware.

Front Matt's look great
Rear matt not so much really disappointed
Not a close fit like is shown in pictures you can see where mine doesn't hug the console it's 3" away

I ordered a set for my 2017 BMW in 2/25/24 n I still haven't get it yet is the worst on shipping and customer service they don't wanna give my money back they keep telling me to get in touch with ship insurance they said they won't cover me cause is over the 90 days limit but Luxus don't want to help me out don't wanna give me my money back trust me don't buy from here they won't help u of don't get your mats

The product was supposed to be light grey as the picture shows but when i received they they are light green customer service is non existent
If any one need a floor mat for 21 Lincoln navigator they will be in the trash next Tuesday
I'm sure I will not be able to return, perhaps the only color that would be close to the color shown would be black. Unfortunately will be going to weather tech

Garbage company, garbage material, garbage "no return" policy. Don't be scammed by the look of luxury on their photos. I rented a Turo with their P.O.S. Floor liners in them that are drastically different than the appearance of their photos and marketing ads online. Now I'm stuck with $300 of mats that aren't up to the level of my 6-figure car. To add insult to injury, there are no returns, and no way to get out of something that hasn't been shipped. What a joke. Horrendous customer service and a smoke and mirror sham company. Buyer beware!

A complete rip off. When I finally recieved the product its cheap material not a legit company and NO returns. False advertising!

This company is ridiculous. I have been trying to contact this company for over a month. There is no direct phone number they do not answer the messages online they only replied with another hold on I don't even feel comfortable placing an order when I have certain request and you expect for me to pay for item then insert the request that could easily be left out, this company Customer Service sucks don't order from this company

Ordered floor mats on December 4th of 2023, and the item never arrived and it has been 3 months since purchase. I have been in contact multiple times via email with no resolution. The company says they will get back but THIS COMPANY IS A COMPLETE SCAM! DO NOT PURCHASE!

Order the boot mats on January 9th not realizing that these were manufactured overseas and expected deliver was going to be the end of February. On February 23rd I received an email telling me that my mats had been delivered, I got home to find that they had not. When I reached out via email Luxus told me that it was a glitch in the system and that they had not been delivered but assured me they would be. They have only provided the shipping info for the China Post delivery company whcih only track it until customs. It says that once through customs it will be delivered by USPS. The problem is that I have requested the USPS tracking info from Luxus 5 times now and they continue to ignore my request. At this point I am left with no option but to leave a bad review and request a refund, which I am fairly certain I wont get as this company appears to be a scam and "Emma" appears to not really be a person as the answers that I have gotten from her seem to be AI generated.
Good luck to anyone that uses this company, I will be reporting to the BBB.

Placed order a couple months prior to my fiances birthday (December was his birthday) I spent a good chunk of money and they never arrived. It's now Feb 7th and tracking just dropped off the map completely a month ago. Super disappointed

This company is a SCAM! Don't buy from this company! It is a fake store front and doesn't sent you what is advertised. Then they want you to buy shipping insurance because they know they will never send you the item ordered!