I ordered five items at the beginning of September 2019. After a month, I went to cancel my order because nothing had been received. I contacted the seller through PayPal. The seller answered that they could not cancel my order because my order had just been sent. It was a lie! In fact they had only sent one item. They did it on the same day I raised the issue - probably to stop me from cancelling my order. I received the remaining four items on Friday 18/10/19. The order was a month and a half late and to my big surprise, a part of it arrived from China! The sizes are completely wrong and the quality is shocking! Nothing looks like on the website. I now want to return the whole order but the email address in the company return policy does not exist! There is no phone number to ring!
The seller makes fake advertisement and then send totally different items, that it cheap staff. When I tried to dispute with them they wanted me to send their clothes to China and pay high shipment cost. This is a scam. Don't deal with this seller.
I purchased $500 worth a clothes. I did receive it all within a few weeks from ordering it. I ordered one size larger. Everything I got runs very small. Items don't look like clothes in pictures. Some items had very strong smell to them. Most clothes made with synthetic material. No information listed on clothes what material is. I have asked to send entire order back for refund and did not received an email back from company. AVOID this company! I wished I had read reviews prior to ordering from them. I would of not order from them. No good reviews online about this company! I lost money don't be taken like I was!
Dear customer,
We're so sorry for the inconvenience to you.
But could you please offer us your order number or register email address so that we can help you as quick as possible?
Thanks for your cooperation.
Any question, please feel free to contact us via contact@luvyle.com
Thank you.
Luvyle
I was pleasantly surprised to discover this cute online store. It's well curated and all the pieces are interesting and stylish. I get comments on my clothes from here all the time. I totally recommend anyone go there!
Thanks for you and your friends' affection in Luvyle, which means everything to us.
Welcome visiting us again.
We exist for you forever and any problem when shopping, just contact us freely.
Do not order anything from this company! They are crooks! If you pay you will never see your product. You've been warned! I don't know why Facebook does not delete them and Google needs to block them to prevent them from stealing from more people!
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to review@luvyle.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
This is the absolute worst company ever!
I made a purchase 3 moths ago and still have not received my item.
Every email I got they kept on telling me to wait a few me days and also that it takes this long to come from where ever they are in the world.
The kept on telling me so many lies about why I had not received it, not once either, over and over in all emails I got.
They should not be allowed to operate!
Dear customer,
We're so sorry for the inconvenience to you.
But could you please offer us your order number or register email address so that we can help you as quick as possible?
Thanks for your cooperation.
Any question, please feel free to contact us via contact@luvyle.com
Thank you.
Luvyle
It has the most wonderful dresses.As far as clothing and accessories go, women of all ages can find something unique that suit thier style. I bought two tops that satisfy me. Its look pretty which I want to wear enry day. Its useful site.
Dear customer,
Thank you for your comment which is everything to us.
Luvyle spares no effort to offer customers a great shopping experience. We respect every customer with politeness and kindness. Our customer services exist because you need us. Thank you a lot.
Have a wonderful day.
Luvyle
Ordered a t shirt in large (grey with black cat), I'm a UK size 12 and it's just big enough for my 5 year old niece! I've requested a return and refund but the cost of returning it makes it pointless. I'll never buy anything from here again and wouldn't recommend you do either.
Dear customer,
We're so sorry for the inconvenience to you.
But could you please offer us your order number or register email address so that we can help you as quick as possible?
Thanks for your cooperation.
Any question, please feel free to contact us via contact@luvyle.com
Thank you.
Luvyle
I can't even give this junk to goodwill. My daughter and niece laughed hysterically when they saw the horrible blouses'. "Oh Mom, never buy from those pop up ads!" Made of some plasticky painted fabric doomed to sit for an eternity in a landfill - it will never decompose! Anyway, it cost money; but at least it was hilarious.
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to contact@luvyle.com so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Luvyle
Yes people buy clothes online at an economical cost. Because this saves a lot of time & money. You can find there are many popular Wholesale Women's Clothing Online Store in australia. Orientique Fashions is the best one among them. It offers Wholesale Winter Dresses for Women's at a good price.
Dear customer,
Thank you for your comment which is everything to us.
Luvyle spares no effort to offer customers a great shopping experience. We respect every customer with politeness and kindness. Our customer services exist because you need us. Thank you a lot.
Have a wonderful day.
Luvyle
Ordered in February. I know COVID an issue but inquired after 6 weeks about status as they charged my card immediately. Asked on no less than 6 occasions up to the end of May for a copy of receipt/invoice so I could have my purchase reversed. 6 different service reps, 6 different replies. No invoice ever received. Refund promised by 3 of them since early May. Still waiting. Basically money gone - lesson learned.
I ordered winter clothes from here months ago. I have spoke to every Tom, $#*! and sherry in email. Different name every time. They keep jacking you around. They wanted every sku number. Sent it. Then they wanted a photo. None of clothes fit unless you are a size zero or Chinese! Just recently they told me to send back to
Receiver Jimmy
1372 Wilson St
Los Angeles, CA *******
Telephone *******016
Pull it up Google!
Nothing and abandoned!
Phone don't work.
Got screwed!
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to contact@luvyle.com so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
I should have know that the price was too good to be true! The tops took almost 3 months to arrive, they were tiny, cheap, see through, and the top that 'looks' like embroidery is just stamped on. So ugly that they went right into the garbage rather than deal with a return. I wouldn't even give this company one star.
Dear customer,
We're so sorry for the inconvenience to you.
But could you please offer us your order number or register email address so that we can help you as quick as possible?
Thanks for your cooperation.
Any question, please feel free to contact us via contact@luvyle.com
Thank you.
Luvyle
Do not shop here unless you like throwing away your money for crappy small clothes. I have been trying to find out how to return the goods without much response at all. I understand you get what you pay for however I ordered 12 pieces so far I have 9 and 5 need to be returned they are either waayyyy to small even though I ordered large, they would fit maybe a 10 year old. Some of the items were similar to the picture just very poor quality. I have sent 7 emails over the past 2 weeks they have just stopped replying.
Dear customer,
We're so sorry for the inconvenience to you.
But could you please offer us your order number or register email address so that we can help you as quick as possible?
Thanks for your cooperation.
Any question, please feel free to contact us via contact@luvyle.com
Thank you.
Luvyle
About three weeks ago, I ordered a pretty beige crew neck sleeveless dress from Luvyle. The dress had a great color in the displayed photo and was also on a discount; however, having gone through quite a few negative experiences in online shopping, I was still quite wary to order. After a while though, I took the plunge and have truly never been happier. The dress I received was exactly the same as the photo, and I could find no flaw in stitching or otherwise. I used a mild detergent while washing, and the color didn't fade a bit. Truly satisfied.
Dear customer,
Thank you for your comment which is everything to us.
Luvyle spares no effort to offer customers a great shopping experience. We respect every customer with politeness and kindness. Our customer services exist because you need us. Thank you a lot.
Have a wonderful day.
Luvyle
I fell in love with a Black Chiffon I saw on Luvyle. Not only was it as elegant as described, it came in an impressive on time delivery. The quality is way more than I could have hoped for. Initially I was apprehensive about the size, right now I feel so perfect in the cloth. I might be going broke very soon... Love you Luvyle.
Dear customer,
Thank you for your comment which is everything to us.
Luvyle spares no effort to offer customers a great shopping experience. We respect every customer with politeness and kindness. Our customer services exist because you need us. Thank you a lot.
Have a wonderful day.
Luvyle
Please do note order from this company. My order took 3 weeks to ship and another 2 to arrive. I had to send back 2 out of 3 items (due to very small sizing) and was never issued a refund of $34. Exchanged emails back and forth for 3 months and all I got where empty promises of a refund coming written in bad English grammar.
Beware
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to review@luvyle.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
I really liked making an order through the website of this store, everything is well located, the menus, the options, everything is very intuitive, to be my first time buying here, I found comfortable and easy to buy online. Thank you.
Dear customer,
Thank you for your comment which is everything to us.
Luvyle spares no effort to offer customers a great shopping experience. We respect every customer with politeness and kindness. Our customer services exist because you need us. Thank you a lot.
Have a wonderful day.
Luvyle
My order never came, but they charged my card immediately. Have tried emailing, calling, no response. Tried canceling my order, but when I go through the process it says $0 refund! I will file a dispute with my credit card company next. This place has no customer service and clearly no pride in their business. This is actually the first negative review I have ever written for anything, but so unimpressed that I felt the need! I would highly suggest you do not purchase from Luvyle!
Luvyle shoes are the most comfortable pair of shoes. I have this thing of wearing socks the first time I wear a pair of new shoes. But with Luvyle shoes, I never had to wear socks. They are really comfortable, chick, classy and very affordable. My 55 year old aunt is so much in love with the white shoes she sought that she got a pair each for my mum, her daughter, my sister and i... how cool is that. Guys, Luvyle shoes is dope. It's the real deal. And trust me, you won't regret it.
Dear customer,
Thank you for your comment which is everything to us.
Luvyle spares no effort to offer customers a great shopping experience. We respect every customer with politeness and kindness. Our customer services exist because you need us. Thank you a lot.
Have a wonderful day.
Luvyle
Overview
Luvyle has a rating of 2.5 stars from 471 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Luvyle most frequently mention customer service, credit card and poor quality. Luvyle ranks 105th among Women's Clothing sites.
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- WANCHAI, Hong Kong
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to contact@luvyle.com so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.