Minderwertige Ware viel zu spät geliefert, Rückgabe chancenlos. Geld ist weg. Nie wieder! The worst customer service ever!
The worst experience EVER! Purchase took months, no list, tracking and order number DELETED! US sca
I ordered from this company on March 1st 2019. I ordered a total of 11 items totaling $156.10. I received the email that informed me my payment was successful my account was also debited for the full amount of $156.10. To my surprise my items started arriving later in the month but my order was completely broken up into 3 shipments. The first package I received had 3 of the items I had purchased. I was so excited only to open the package and find that the items I had seen in the pictures on the website was not at all what I received in the mail. The quality of the garments was despicable. The fabric was flimsy, buttons were missing, the fabric on some were unraveling and to top it off the garments looked nothing like the garments that were pictured on the website. The package came with no information on returning items for refund or exchange. I wrote to the company on their website on 5 separate occasions and never got a response. I called the phone number listed for this company on their website also 5 times and left 5 different messages and still I never received a response. Between this time I had received a second package that had 5 more items that I ordered. And again I was hit with the same issues of poor garment quality, missing buttons or snaps, garments received where not as pictured on the website. And again I called and left messages. I also attempted to reach someone by going on to the customer contact page and it would not allow me to send in a ticket. I then noticed on the site as I'm tracking my 3 package and noticed that one of my items that I paid for is not listed as being shipped. I then take another avenue and try to reach out to the company through my PayPal account as this is how I paid. After doing this I then received an email which instructed me to hang the clothes up and take a picture and send the picture to them so they can better help me. WTF! I'm sorry but I don't see how me sending you a picture of the problem is going to help you solve the issues with this order especially being the fact that I clearly asked for an address to send the garments back due to quality and fit issues and me asking for a refund of the item you charged me for and did not ship out. And they gave me some lame excuse that the refund process will take between 10-25 days but the in the same sentence say that the refund can be processed in 5-7 days and it would take a month to get refund. WHAT KIND OF CRAZINESS IS THAT! Save yourself the headache and just don't shop from this website.
Innocently believed in what seemed a legit online store and purchased 5 dresses without doing any previous research. Checked the return policy prior to finalize my order and thought - well "if anything I will just return the items and get my money back" as like with any other store that ensures its customers a return and refund policy. In my entire life I had never had any issues or difficulty in quickly getting my money back after being dissatisfied with a purchase, so I didn't even consider it as
A potential issue while I was shopping on Luvyle. To make a long story short
THIS WAS THE WORST SHOPPING EXPERIENCE IN MY LIFE Order *******.
Please see below the reasons why.
Submitted my order on July, 7th
Order was shipped on August, 5th
Received all items on August, 19th
THE QUALITY WAS A JOKE as you can read in other reviews; my cleaning cloth is made with much better material
Sent all items back and had to pay for the shipping return on August, 21st - I was told that I would get the money back within 2-7 business days
September 3rd and no refund yet - reached out again on Sept 4th and they told me it would take another 10-15 days
September 26th and no refund yet reached out again and they told me that they had requested my refund to be sent in emergency status
October 3rd and no refund yet - sent 2 new emails so far and now I DON'T EVEN GET A RESPONSE FROM THEIR CUSTOMER SERVICE
October 5th this entire experience leaves me wondering HOW IS LUVYLE STILL OPERATING AND CONTINUES DECEIVING TONES OF
PEOPLE?
PLEASE DON'T FALL FOR THIS SCAM! I lost ~ $ 100 USD and now will have to waste more time and energy to legally resolve it.
I do not like to leave negative reviews ever, but I feel I have to warn others about how disrespectful this company is. I have been waiting for a refund for 5 months. These are some of their responses to my repeated emails to them:
December 18,2017
Hello,
Your refund USD 88.40 request has been received. It usually takes 20-30 working days for our financial department to deal with your refund.
We will keep you informed when the refund is completed.
I'll keep following this matter all the time until you receive the refund, any new information, i will keep you informed timely.
If there is anything i can do to help, please just let me know, I will try my best to help you.
January 30,2018
Dear customer,
Good day. Hope you are doing well today.
The application of the refund $ 88.40 has been offered to the financial department.We would urge our colleagues again! Please do not worry and the money must be refunded to you.
I am sure you would receive it within 15 days.
Thank you!
Best regards,
Fendy
Customer Service Team
February 23,2018
Dear customer,
Sincerely sorry for the delay response.
Because of the Chinese New Year, the financial department would begin a holiday. So they would not refund the money before March2018. Your kindly understanding and patience will be highly appreciated.
Best regards,
Fendy
February 28,2018
Dear customer,
Any inconvenience and delay caused to you is deeply regretted.
I have made your refund in emergency status and told our financial manager that your refund has been reported for a long time and should be finished in first priority. Could you kindly wait a few more days?
To be honest, our refund system is really so slow but i can sure we never scam anyone and refund you finally.
Best regards,
Fendy
March 6,2018
Dear customer,
We got notice that they will deal with all of refund within March 15
Really sorry, please forgive me since as a customer service stuff, the thing we can control is to submit the refund request, but the time when our financial department will refund to you, it is up to them.
But please don't worry, the money will be refunded for sure and i do think it will take a long time for it. Sorry once more.
A thousand sorry for you and hope you can understand.
Best regards,
Fendy
March 15,2018 (This was clearly a duplicate email they sent)
Dear customer,
Sincerely sorry for the delay response.
Really sorry, please forgive me since as a customer service stuff, the thing we can control is to submit the refund request, but the time when our financial department will refund to you, it is up to them.
But please don't worry, the money will be refunded for sure and i do think it will take a long time for it. Sorry once more.
A thousand sorry for you and hope you can understand.
Best regards,
Fendy
March 21,2018
Dear customer,
Sincerely sorry for the delay response.
We are sure to refund to you but it needs longer time
Any concern or request, please contact us freely. Thanks.
May 3,2018
Dear Customer,
Really sorry for hearing that but surely we will help you solve the problem.We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you.We promise that you will receive your refund, and I will be here all the time to follow up your refund till you receive it.
Would you please just wait for a few days?
And we will mark your refund as urgent, our financial department will process your refund in first priority.
Thanks for your patience in advance.
Have a blessed and fruitful whole day~
Best regards,
Afra
Customer Service Team
May 22,2018
Dear customer,
We apologize for any inconvenience caused to you.
I have checked the refund, there is something wrong with our financial account, we just fixed it. But we lost all the refund record and need to resubmit the refund request to our financial department.And the colleagues in the financial department are arranging the refund for the customers one by one.We are really sorry for this again and we will refund you within 7--10 days.And we will send you an e-mail once being completed.
Have a nice day~~
This company does not deserve your business. I will continue to post these reviews so that I may warn others