Lush

Seems to be made by very cheap products. Not worth it all, I'll never buy from them again.
I advise you strongly not to as well.

I received a gift box from my daughter from this company. She said it was a "bath bomb box". Awesome, right? Not so much. I brought the box into my bathroom, opened it and took a yellow bar out of its package. Once I got into the tub, I placed it in the water. When it didn't dissolve right away, I was surprised. It did slowly start to dissolve. And dissolve it did, into an oily mess. I took it out within several minutes but the damage was done. I was laying in an oil slick. And I'm now seriously questioning how I am supposed to get out of the he bathtub safely as my hands are covered in this goop. It would barely wash off on my towel. I barely managed to get out and spent a long while cleaning this out of my tub.

I went out to tell my husband who was very concerned. Not only for my safety but for our sensitive septic system. We ran water for over an hour to flush it out of the pipes. I dumped the entire contents of the box into the garbage but kept the box. My granddaughter will love the pretty box.

I messaged the company, notifying them of my safety and septic concerns. I was not looking for compensation. I mentioned this was a lawsuit waiting to happen and suggested they label, what I now know was a "massage bar", not a bath bomb.

Customer Service was a joke. They wanted a picture from the tub. The bathtub I just spent a very long time cleaning. They also needed purchase verification. I had already said, I was not going to tell my daughter about this, so obviously was not going to ask for her receipt. Again, I also was not asking for compensation, just informing them to mark the packages better. I should not have to read instructions for bath bombs. Good lord. I have been using bath bombs for years.

I take half the responsibility for this mishap. Maybe this company has great products, but I will never know. I would think the owners and their legal department would be interested in this mishap and immediately put some quality controls in, and label anything that is hazardous. But I am certain my concerns haven't made it past customer service.

I have included screenshots of my discussion with customer support. I did number them if they don't load in order.

I'm very disappointed, disturbed, to read that Lush has decided to NOT provide a living wage to their employees, but will allocate these funds, instead, to other projects. SHAME on you Lush. DISGRACEFUL. I will NOT buy another Lush product until this corporate decision is reversed.

Bad service and products, and beyond that, they are antisemitic who support terrorist organization and want to boycott Israel! Be ashamed.

I am so disappointed in Lush's terrible, new rendition of our almost-cult-favorite scent, Grass.

I bought two bottles of Lush's Grass shower gel, thinking I'd share the smaller one with a friend. No way. There are no earthy, fresh cut grass notes now. What did they do...and why? I can't believe they ruined this much-anticipated comeback item.

Lush products definitely are 'lush'. They are very fun to buy as gifts or even to treat yourself. They have such a huge range of soaps, scents, shampoos.
I did however find the tin shampoo fairly drying to my hair but I'd be happy to try out a different one.
The brand is eco-friendly and environmentally conscious which is great! It's a great place to shop if you're looking to cut down on plastic packaging.

I love their products! They are eco-friendly, vegan, and cruelty-free. The people who work there are always so friendly and helpful. I use their sea spray hair mist every day, their ocean salt face and body scrub once a week, and the bath bombs are just so fun! Just make sure you don't get a glittery bath bomb, or you'll be scrubbing the tub for days. Sadly, I can't go in the store because of my allergy to almonds, and many of their products contain almonds. It makes me nauseous going in there and breathing it in. Other than that, I've had great experience with Lush.

Very helpful. Staff always goes above and beyond to help me, product are quite economical at the store but of great quality. I love how the staff always jumps right in and lends a hand when we can't decide or have a hard time.

Hands down the worst shipping process ever! Almost been 2 weeks now and still no product! NO ETA and called Swift only to have conflicting answers! Products are great but Lush needs to keep up with modern times in regards to shipping!