Lush

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I always buy all the bath goods for me and my wife here. I really love the quality of Lush products, the variety of choices and smells they offer. I especially love bath bombs, which are perfect for relaxing after a long day. They make my skin feel so soft and moisturized, and the scents are incredible. 5 out of 5!

I love the products, but I hate going in store. Normally I love communicating with reps in store, but Lush reps make the experience not very enjoyable. I feel harassed in store. If asking for help, the reps only try to upsell you and follow you around the store. I like help, but this is way too much. I now prefer to shop LushCosmetics online. I am only speaking for Canadian stores!

Seems to be made by very cheap products. Not worth it all, I'll never buy from them again.
I advise you strongly not to as well.

I received a gift box from my daughter from this company. She said it was a "bath bomb box". Awesome, right? Not so much. I brought the box into my bathroom, opened it and took a yellow bar out of its package. Once I got into the tub, I placed it in the water. When it didn't dissolve right away, I was surprised. It did slowly start to dissolve. And dissolve it did, into an oily mess. I took it out within several minutes but the damage was done. I was laying in an oil slick. And I'm now seriously questioning how I am supposed to get out of the he bathtub safely as my hands are covered in this goop. It would barely wash off on my towel. I barely managed to get out and spent a long while cleaning this out of my tub.

I went out to tell my husband who was very concerned. Not only for my safety but for our sensitive septic system. We ran water for over an hour to flush it out of the pipes. I dumped the entire contents of the box into the garbage but kept the box. My granddaughter will love the pretty box.

I messaged the company, notifying them of my safety and septic concerns. I was not looking for compensation. I mentioned this was a lawsuit waiting to happen and suggested they label, what I now know was a "massage bar", not a bath bomb.

Customer Service was a joke. They wanted a picture from the tub. The bathtub I just spent a very long time cleaning. They also needed purchase verification. I had already said, I was not going to tell my daughter about this, so obviously was not going to ask for her receipt. Again, I also was not asking for compensation, just informing them to mark the packages better. I should not have to read instructions for bath bombs. Good lord. I have been using bath bombs for years.

I take half the responsibility for this mishap. Maybe this company has great products, but I will never know. I would think the owners and their legal department would be interested in this mishap and immediately put some quality controls in, and label anything that is hazardous. But I am certain my concerns haven't made it past customer service.

I have included screenshots of my discussion with customer support. I did number them if they don't load in order.

I'm very disappointed, disturbed, to read that Lush has decided to NOT provide a living wage to their employees, but will allocate these funds, instead, to other projects. SHAME on you Lush. DISGRACEFUL. I will NOT buy another Lush product until this corporate decision is reversed.

Nice staff. Helpful without being overbearing. Always offering to send me home with a sample. Products: I love the Honey shampoo, but not the CurlyWurly. And the soaps are divine!

I love their skin producs! Fast delivery and quality of all items just help me survive everyday life. I have sensitive skin but with lush I never had any problem. Keep doing God's work guys

The best company of natural cosmetics! It is really amazing fresh and handmade products. I love Lush for their cosmetic products and fast delivery. Also, I very often get discounts and buy again.

I love their skin products! Fast delivery and quality of all items just help me survive everyday life. Healthy, Good quality products with fair and affordable prices, the service also is good.