Lush

LUSH IS TRUSH! Terrible they openly support terror and put on their store's windows " boycott Israel" In what reality do you live and why is it allowed?

Think my title says it all. One store (think Ireland) even spells it out in large letters as you enter the store. Absolutely awful people and a terrible company. I wish lush and ALL employees a painful departure- the world is worse with you in it.

My daughter gave me my first Lush product which was Charity Pot. What amazing products they have! I just use it in the morning and effect lasts the whole day. I use it on the face too and it is doing wonders. I have the small size 'tub' of theirs for the last 6 months and it seems to last forever! A little goes a long way. I now use some of their other products too. I particularly love their rose face mask. And I love it that they give free samples for us to try on!

There is no place for racism in any place in the world! Shame on you!
It is not politics. You don't have to take a side.
But this is just another level! To post on your store such a sign!
Shame on you

I will no longer be doing business with lush after I saw signs of negative Israeli signs on your lush stores in miami... I hope others will do the same...they are berating Israeli attacks from. Hamas...

I was with my mums friend.
I got a free sample of one thing.
It was chocolate body rub, it smelt really lovely. I got home and showed my mum and she said what a bargain. I enjoyed my visit to lush at Bluewater.

No option for zero stars, so I guess they will get one, which is not deserved.
I received an e-gift card, so went into the store in Cerritos with my husband. I was excited, I was a first time shopper there, and it was a birthday gift from my brother. After telling the sales people this and shopping for almost an hour, I went to check out but they could not verify my gift card, and turned me away with nothing but an empty feeling. I also tried redeeming the card online, didn't work there either. Finally, I called the customer service number, and the same thing happened. My brother bought the card on the website with his credit card, this should not have occurred, and nobody seems to care.
I WILL NEVER SHOP AT LUSH AGAIN!

I used to really like lush products (particularly masks or bath bombs) but I will no longer order from them. I have a chronic illness that makes it extremely difficult to go to the stores, so I try to have the items shipped to me instead. Shipping times listed on their website are way incorrect - they list 2-8 business days, but you're more likely to get it much later. I live in a major city where delivery is typically not delayed. It's been 7 business days, and my most recent order just now left the warehouse. I just wish they were honest about shipping on their website - I would have made different purchasing choices.

I am so disappointed in Lush's terrible, new rendition of our almost-cult-favorite scent, Grass.

I bought two bottles of Lush's Grass shower gel, thinking I'd share the smaller one with a friend. No way. There are no earthy, fresh cut grass notes now. What did they do...and why? I can't believe they ruined this much-anticipated comeback item.

I purchased Lush products once in the past and my 13 year old was extremely happy, as was I. The products were packed beautifully with a personal touch.
I'm not sure what has happened in the past three years, but the Bath bombs were packaged with little or no care so most of the characters on the bath bombs, which was Christmas gift set for my now 16 year old, were unrecognizable. Will not purchase again. Extremely disappointed. Wanted to love it

My last order arrived very badly packed. Just thrown in a box with peanuts. My order came to over $200 and with a few exceptions was all broken to dust. Customer service was prompt and very friendly. Sue immediately sent out replacements for everything damaged or broken. Received the replacement box yesterday day and it's worse. I respect their naked policy, but you simply cannot toss raw, unwrapped soaps in with crumbly bombs and packing peanuts and expect things to arrive in the condition shown on the site. As you can see, there is no way that I could give these to someone as a gift. The soaps arrived looking absolutely moldy gross. After over 20 years, I'm saying goodbye to Lush unless I happen to travel somewhere and see a physical store. The boxes were not damaged on the outside so they cannot blame FedEx for this. At this point, Lush is bordering on false advertising.

I have used lush products for years now. I highly recommend the rehab shampoo it is amazing, you only need to wash your hair once and only need to use the tiniest bit, strips away any product build up whilst improving damaged hair. I highly rate it along with their bubble bars! I break a small bit off and i normally get bubbles over my daughters head haha i roughly get 30 baths per bar!

I ordered my products with the understanding that they would be delivered four days ago. I am told to expect the delivery in two more days but unsure as to why I should trust that statement given the numerous misleading things I have already been told. This seems more like false advertising now that I can see so many other people have had the exact same problem. Being honest about when customers can expect their orders should not be so difficult, or so misleading.

As I make my own soap and body products I have never been inclined to shop here, although I had thought about it and perused their website for a gift, but found it a bit pricey. I am now put off their company by an incident in January about a mask-exempt six year old disabled child who was kicked out of their Edmonton store, even though his parents were wearing masks and they had a doctor's letter for the child.