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My last order arrived very badly packed. Just thrown in a box with peanuts. My order came to over $200 and with a few exceptions was all broken to dust. Customer service was prompt and very friendly. Sue immediately sent out replacements for everything damaged or broken. Received the replacement box yesterday day and it's worse. I respect their naked policy, but you simply cannot toss raw, unwrapped soaps in with crumbly bombs and packing peanuts and expect things to arrive in the condition shown on the site. As you can see, there is no way that I could give these to someone as a gift. The soaps arrived looking absolutely moldy gross. After over 20 years, I'm saying goodbye to Lush unless I happen to travel somewhere and see a physical store. The boxes were not damaged on the outside so they cannot blame FedEx for this. At this point, Lush is bordering on false advertising.
Tip for consumers:
Do not order online any “naked” products, they cannot or will not utilize proper packing for shipment. Only purchase in-store.
Products used:
It will all be used. I spent too much $ not to. I dumped all the powder and crumbs into a bag and I’ll put all of it in my bath. The problem is, they’re trying to sell high quality and ATTRACTIVE, pretty, or cool looking products but apparently company policy prevents them from properly packing anything. You cannot order things intended as gifts because everything arrives in a broken, multi-colored mess of dust. Every order I do expect at least a couple of things to be broken, but not the whole box! The replacements sent were even worse.
Christina C.'s review of Lush earned a Very Helpful vote
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