LumosityReviews 241

I signed up for Lumosity over 5 years ago. After 2 years, I decided to cancel my subscription. I called and advised them of this and they told me that being that the annual subscription was just auto renewed the prior month that there was nothing that could be done. They told me I would not be auto-renewed again. This turned out to be not true. They continued billing me. Recently I asked for a refund and pointed to the fact that the account has not been accessed in 3 years. They refused to refund anything. Make sure that you read the fine print!

I started out with my problem solving ability at 99.8%, As I wondered where I could go from here, I've found myself now at 85%. So did I lose brain power?
My memory, though, which had been at 50% rose to the 92% once I gave it more attention and effort.
To sum it, I've learned the games and improved my performance of them to the top of my age group by learning them. After a while some of them became boring. I skip them all the time (hence losing points?) Some others I've reached as high as I can (e.g. Trains at level 12) and all my failed efforts only lower my scores, not improve my brain ability.

For me, Lumosity is fun.

I used Lumosity for a year and had no trouble canceling when subscription period came to an end. I'm surprised to see all the negative reviews about auto-renewal. It seems like these people didn't read the terms when they signed up. I really enjoyed the games and found them challenging and Lumosity added new ones frequently. I'm planning to start my subscription again, but while I was doing price research, I stumbled upon these reviews and just thought I'd chime in with a different perspective.

I subscribed for several years and enjoyed the product a lot. However, one thing I didn't learn was that the subscription was set to auto-renew by default. When I discovered that my credit card had been debited but I hadn't planned to continue the service, I filled out their online cancellation form within 30 days of the renewal. The site said it would take a few days or weeks for the credit to show up on my credit card bill. When eventually it didn't, I contacted the company but they said that I was now outside of the 60-day refund window. Moral: if you like the games, by all means, sign up. Just make sure that you've cancelled the auto-renew feature.

This is a waste of money. It hasn't been proven that these games add the value that is claimed. All they do is improve the user's skill through repetition of the same task playing the same game over and over again. You can achieve this by doing something else FOR FREE. It's also difficult to get them to stop charging the credit card so don't give them your credit card. The customer service leaves a lot to be desired. It just is not worth it. Overall, I would stay away from this. The same games are given over and over again. I can find free games that are better than the ones that cost money at Lumosity.

Why do you continue to let the review from Kate M. To stay on your page? She uses a derogatory word ($#*!) in her title and inflammatory remarks while insulting legions of possible customers. It was the inclusion of this obviously moronic user that dissuaded me from signing on, rather than the negative remarks from those who had trouble with billing. If "Kate" is an example of the people you have helped with your product meant to test and increase brain function, then she is a poor rep. She couldn't sound more stupid if she tried.

I joined Lumosity for a year under a promotion. The following year they charged my account even though I had selected no auto-renew on my profile. When I contacted them they said that their TERMS say that auto-renew is what they do. So you give them your credit card info once and they can charge it whenever they like? This company is crap. They have lost their mind and are teaching brain training? I don't think so. I'm working with American Express to handle this.

I recently subscribed to a year's subscription believing that they would only take out the $3-4 each month as was stated on their subscription page. I was unpleasantly surprised the next morning when I discovered that it was not a recurring monthly payment as was advertised. I immediately attempted to cancel my subscription... made a "request" 4 times before finally threatening to call my bank and dispute the charge. The funds were finally credited to my account but now I am wondering if they will make further attempts in the future to withdraw funds from my account, now that they have my banking info. According to many previous posts here, there are more people who have been scammed by them than I thought there would be. Regardless, I don't think their business practices are ethical and will never make the mistake of subscribing again. There are plenty of FREE brain training exercises online without having to worry about getting ripped off!

Lumosity is a scam. Be warned. Step away now! I signed up and found the training makes no beneficial difference to my daily life - and stopped using it. However the company never stopped charging. They provide no notice or receipts and continue to charge your credit card and refuse to give a refund unless you catch them in the act within 60 days.

Don't just take my word for it. It seriously doesn't work. http://www.theguardian.com/science/2013/apr/21/brain-training-online-neuroscience-elizabeth-day

I seldom offer an unsolicited opinion but when I saw the reviews posted on your site I decided I would. First, 50,000,000 people use it. That is an incredible number and the quality of Lumosity's program based on this alone speaks so loudly I can't hear what the naysayers are saying. 2nd, Since the beginning of time the almost urgent recommendation from the medical community has been to continue to use your brain for something besides tv or the latest spy novel. Crosswords Soduko, brain teasers are all helpful. But Lumosity offers so much more. Structure, accountability, challenge, and fun. And I've never had any problems with the service. Zero, it's always been 100%