I signed up for Lumosity over 5 years ago. After 2 years, I decided to cancel my subscription. I called and advised them of this and they told me that being that the annual subscription was just auto renewed the prior month that there was nothing that could be done. They told me I would not be auto-renewed again. This turned out to be not true. They continued billing me. Recently I asked for a refund and pointed to the fact that the account has not been accessed in 3 years. They refused to refund anything. Make sure that you read the fine print!