business logo of Luminess

Luminess

Overview

Luminess has a rating of 3.8 stars from 7,705 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone and color match. Luminess ranks 2nd among Cosmetics sites.

service
1,607
value
65
shipping
65
returns
52
quality
63
This company responds to reviews on average within 3 days

Instant Feedback

54,657 reviews
+25
How would you rate Luminess?
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Texas
1 review
0 helpful votes
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I love the products.
October 4, 2022

The color I chose for my skin was a perfect match.

Date of experience: October 4, 2022
Delight T. Luminess Rep
over a year old

Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.

New Jersey
1 review
0 helpful votes
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Great shopping experience
February 17, 2023

Site is very easy to use, and found exactly what I was looking for.

Date of experience: February 17, 2023
Delight T. Luminess Rep
over a year old

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Virginia
1 review
0 helpful votes
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Received
February 16, 2023

I haven't used yet, but will this weekend-or shortly

Date of experience: February 16, 2023
Delight T. Luminess Rep
over a year old

Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!

Michigan
1 review
0 helpful votes
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Relatively fast shipping (compared to Amazon)
February 16, 2023

Lovely product. Only came without instructions which would be very helpful :)

Date of experience: February 16, 2023
Delight T. Luminess Rep
over a year old

Thank you for taking the time to review our product! ❤️❤️❤️

Tennessee
1 review
0 helpful votes
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I am sorry, but did not get to use product.
August 14, 2023

Looking forward to getting the product and using it.

Date of experience: August 14, 2023
Delight T. Luminess Rep
over a year old

Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!

Georgia
2 reviews
0 helpful votes
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Not for me
September 12, 2023

This product is not for me. It's messy and it doesn't give much coverage.

Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 13, 2023
Delight T. Luminess Rep
over a year old

Hey Toni! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

New York
1 review
0 helpful votes
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Wrinkles
February 17, 2023

Don't know how to smooth out the makeup over my wrinkles.

Date of experience: February 17, 2023
Delight T. Luminess Rep
over a year old

Hey Leslie! Thanks for leaving your review with us! We have available makeup artists on our Facebook page who would love to go over and demonstrate how to use the makeup and system and their tips and tricks for getting the coverage you want! We sent over their information to you via email - let us know if you need anything else! (:

Texas
1 review
0 helpful votes
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Great
August 15, 2023

Great coverage for dark spots. Easy to apply very quickly

Date of experience: August 15, 2023
Delight T. Luminess Rep
over a year old

Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️

Michigan
2 reviews
0 helpful votes
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Satisified Customer
February 18, 2023

Have used your products for years, Work just like advertised

Date of experience: February 18, 2023
Delight T. Luminess Rep
over a year old

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Georgia
1 review
0 helpful votes
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Recommend
August 14, 2023

Awesome product for someone who has never used foundation.

Date of experience: August 14, 2023
Delight T. Luminess Rep
over a year old

Thanks so much for leaving your review with us! ❤️

Wisconsin
1 review
0 helpful votes
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Arrival
November 23, 2022

Thank you! I'm super excited! I can't wait to use it!

Date of experience: November 23, 2022
Delight T. Luminess Rep
over a year old

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Florida
1 review
0 helpful votes
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Great product
February 20, 2023

Bought this for my fiance and she loves your products.

Date of experience: February 20, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for reviewing your experience and sharing the love! ❤

Indiana
1 review
0 helpful votes
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Love luminess
November 25, 2022

Found it easy to order
Product came in a timely manner

Date of experience: November 25, 2022
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Pennsylvania
1 review
0 helpful votes
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No
March 18, 2025

Nooooooooooooooooooooooooooooooooooooooooooooooooo

Date of experience: March 8, 2025
New Jersey
1 review
0 helpful votes
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Xxx
March 15, 2025

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Date of experience: March 5, 2025
North Carolina
1 review
0 helpful votes
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-
September 27, 2024

——/———————————————————————————————————————————————

Date of experience: September 17, 2024
Delight T. Luminess Rep
7 months ago

Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.

Texas
1 review
0 helpful votes
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N/a
February 5, 2025

N/aaaaaaasssssssssssssssssaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 26, 2025
Delight T. Luminess Rep
3 months ago

Hey Kala, We are reaching out regarding the recent review you left with us and wanted to ensure you are completely satisfied. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of!❤️

California
1 review
0 helpful votes
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Cool
September 17, 2024

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Date of experience: September 7, 2024
Delight T. Luminess Rep
8 months ago

Hi Samantha, This warms our hearts! We are so happy to hear you are loving your Luminess Products!❤️

California
1 review
0 helpful votes
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Product is too dark for my complexion
October 7, 2024

Good…….,…. ……………………………………………………….,,,,,,,,,,,,…..

Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2024
Delight T. Luminess Rep
7 months ago

Hey Juana, It was a pleasure speaking with you today regarding the review you left with us! We were able to create a color match order with an extension to your trial. If you require further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️

Washington
1 review
0 helpful votes
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Super recomendado
September 13, 2024

Los productos son geniales, y el servicio al cliente es 10 de 10!

Date of experience: September 3, 2024
Delight T. Luminess Rep
8 months ago

Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.