From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I love this foundation because it doesn't lay heavy in fine lines, it's easy to apply, and the system is easy to clean. Takes me very little time to be makeup ready.
Great! Love how light it is on my skin!
Its make everyone look at me and say WOW you're glowing
This warms our hearts! Thank you for being the best part of Luminess and sharing the love! 🥰
How can I return the product and try another color?facebook
Hi Minerva, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊 In preparation for calling our Beauty Experts, please view this video to confirm if your original shade is truly not a match SHADE VIDEO.
I have tried many foundations - I don't wear makeup a lot and have great skin. But this stuff is perfect!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It was not a good match for my skin need to find another match
HI Keitcher! We have recently tried to contact you and was unable to reach you. We wanted to ensure you are completely satisfied with a color match. Please contact us back and we would be happy to get you taken care of!❤️
I have never been satisfied with the air sprayer. The first one (after they changed it to the handheld) did not last and just quit spraying. So I ordered a new one, which only had one speed, which was the higher one, so could only put it on high. Because it took so long to receive it, I just dealt with it. And then that one too quit spraying. So figuring it was in the sprayer head, I ordered a new one, which lasted for one use and now that one will not spray. I thoroughly clean them after each use, so something is malfunctioning.
Product is nicely packaged and was delivered on time.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Goes on my skin nice and weightless would for sure recommend
This warms our hearts! Thank you for being the best part of Luminess and sharing your experience! 🥰
Easy and can't wait to try! Received my package and was very satisfied with Luminess and can't wait to try other products and use my reward points! Thank you Luminess
This is my second time ordering from luminous, and they have very good quality make up and cleansers. I will definitely be ordering again.!
I purchased the luminess air brush in 2020. I never used it since I bought it. I tried several times to cancel my subscription and they never cancel and keep charging my account. I don't recommend!
Made my face itchy it also made my face all red after I washed it off.
Oh, we are very sorry to hear that our product did not work out for you! We definitely appreciate your interest and taking the time to review our product! If needed further assistance, please contact our Luminess customer care team, 1-888-793-7474. ❤️
My trial kit haD not arrived after waiting a month I contacted support they said one would be on the way asap... fast forward another month and still NOTHING!
Hi Raelynn! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Failure on luminess's part to inform customers that besides the high cost of your product there's still a duty fee that has to be paid before we get our product...it would be nice to know this at checkout
Hi Bev! Residents in Canada, it is advised in our terms and condition that a shipping cost will be applied as well as duty fees will be subjected to the orders. Please let us know if you have any questions-we are here to help!
It stated that I was paying way less than what it just charged my card!
Hi Tara, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Not enough coverage. I think I need a darker color
Hello! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Airbrush only works one setting no low speed just high speed. It sputters out makeup
Hi Jennifer! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Coverage is ok, I just can't get past the smell, it has a chemical smell 🤢
Hi Pam! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love this foundation! It's lightweight but full coverage
Thank you for taking the time to review our product! 💖💖💖
Easy to purchase and short wait time. Loved the questionnaire to help match color.
We really appreciate you taking the time to share your experience with us.💖
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so happy to hear you are loving your Luminess Products!❤️