From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I think I got the wrong color. It was much too light.
I do not like how you spray it on the brush and it makes a mess. The color has an orange tint. This product is not for me.
Hi Jamie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I used it shortly after receiving and could not believe how it covered with one spray onto the brush.
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
My experience with Luminess was great; my experience with the product is still being assessed.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Confusing, this is so sketchy. I've never received anything so to be quite honest I couldn't tell you if this stuff works or doesn't work because I don't know. It's extremely disappointing. I don't even know what I'm supposed to do from here.
Hi Monique, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Confusing, I'm very skeptical that I chose the right color.
I haven't received my product to rate anything and am getting inpatient I may want a refund cause ain't nothing came to me yet,where is my product?
Hi Morris, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I can't comment since I still haven't received my order and I ordered on 3/8:-/
Hi Lorraine, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I place my order on March 7th and today is March 25th. I've contacted Luminess multiple times to inquire about my order. It's either on back order or they promise my items will be mailed soon. Their advertised delivery promise is a joke.
Hi Jessica, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Still waiting for delivery been three weeks I ordered ago, I beginning to this I was hacked and it was a scam.
Hi Melissa, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Wonderful shopping experience. No issues except the color doesn't match my skin tone
Thank you for the wonderful review!
Just amazing I had never had a perfect foundation I love it.
We are so happy to hear you are loving your Luminess Products!❤️
I think I need to shade darker. Maybe one step darker.
Hi Julia, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
So far it looks nice. Dried down nice. Want to see how it looks with all day wear and in some heat.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
This is by far the best foundation I have ever used! I love the ease of applying it & how beautiful it looks & last!
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
The shade I was told to order was definitely not a match and I will be sending it back
HI Nicole, We have recently tried to contact you and was unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I didn't believe it. In fact, I ordered this product to prove myself wrong, and turns out this product delivers! I'm so excited to use this you don't even need anything else to add to your face. 😊 I couldn't be happier with this product and it is so reasonably price compared to all of the other brands I have tried
We're so glad to hear that you love the spray foundation. We can't wait to help you find more products that you'll love in the future!💕
It's been almost a month and I haven't received my order
Hi Julia, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Order marked received by Luminess but they can only be reached via phone to tell them it hasn't arrived. My schedule doesn't line up. Now I'm out the amount of my order without anything to show for it.
Hi Tami, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I don't too much like the primer and foundation. However, I do like the sealant.
Hi Monica, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The foundation is messy from putting it on to wiping off easily on clothes, etc.
Hey Jaime! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kalonn, Hello! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊