From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Never got my package. Ordered weeks ago no email when I go to the app it says no orders like what the entire hell
It took quite a while for the order to finally ship, but once it got here…oh my heavens! I have NEVER had a better color match and it was on the first try! It goes on silky smooth and is easy to take off. I was able to build the coverage over my acne. It's exactly what I needed! I can't wait to wear this on stage and see how it holds up under the hot lights.
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
Still have not received my product, very disappointed that I have had to wait this long for it.
Hi Esther, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I had to unfortunately return my order and the customer service was outstanding and handled everything quickly and efficiently.
Hi Jennifer, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Easy and didn't take long to receive. I plan to order again.
Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊
I can feel it on my face and customer never responded on how I can return it
Hi Kellie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love the products so far. I received the primer and light / medium foundation. Easy to apply and looks great.
We are so happy to hear you are loving your Luminess Products!❤️
Customer service was excellent. I was given alp the details before I made my purchase. Well informative.
Hi Juliet, Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
I love love love my airbrush, the makeup, and subscription service, and I recently discovered the customer service is also EXCELLENT when I had a problem. Quick, efficient, and incredibly helpful and friendly.
This warms our hearts! Thank you for being the best part of Luminess! 🥰
I didn't like this product because the make up was supposed to be light & it was orange on my face. Won't purchased again.
Hi Nola, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I've never received product can't review what I don't have.
Hi Stacy,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I'm not impressed with the product.it doesn't give the look like it does on the commercial
Hi Tamie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I like how easy it goes on and it doesn't look caked on my face and it lasts all day until I take it off
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
Not very satisfy, the order last long and the shade is not the one I want
Hi Alejandra, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Hoped it would work for me, unfortunately did not.
Let us know if you have any questions! We’re here to help! 😊
The foundation shades are too dark looking for my taste
Hello Stephanie,! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I ordered 3 weeks ago, money was taken from my account immediately. Nothing since. When I track it, no info available because it hasn't been shipped or processed or anything at all. Tried chat support, nothing. Disappointed is an understatement.
Hi Lynda,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I just received my order & I couldn't be happier! Delivery was fast & the product is great! I would definitely recommend to all my friends & family!
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
Nice and easy to use. Product quality and packaging is done beautifully. The item I ordered came in a timely fashion. Still trying to decide if I have the correct shade.
Thank you for the wonderful review!
Ordered the promotion for trying your product. Got a notification it had been delivered but it has NOT arrived.
HI Leann, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tameka, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️