LumensReviews 106

I ordered this and am very disappointed. First of all, there are only 5 levels, it is NOT very specific. Second of all, within 1 week I asked why it is always giving the same number (3) no matter what I ate. They responded "oh it takes at least 2 weeks for the device to 'get to know you.'" I didn't realize this was a thing... so now the 1 month you have to try the device is significantly reduced - BY HALF!

So, given the pandemic and other related issues, time got away from me. A few weeks later I realized, I hated this device. It told me 3 almost no matter what, unless I had barely eaten anything for 24 hours, then I would get a 1 or 2. I never got a 5 even when I seriously overate...
So it is a seriously flawed product that needs a lot of work, still. And when I messaged them to return it, they refused to take it back! They said give it to someone else! Why would I want to give a silly expensive device to someone else? Please take it back! Nope.
What a scam! So after 6 weeks I reached out and they REFUSED to accept the return, saying I had missed the 4 week window of opportunity. Any company that stands by its $500 product is not so desperate that when someone is 2 weeks late to return the device, and there is a record that I was having difficulty with it after 1 week... they will not accept the return. Raises a huge red flag. STEER CLEAR AND SAVE YOUR MONEY!

I ordered 2 sconces in Dec for Jan 1 delivery. After 3 delays, I get 1 in early FEBRUARY and the 2nd is another month out - which no one told me. Not even an apology from Customer Service. What a shabby operation.

Ordered a lamp that was said to be "in stock" on the website, I paid the price in full and waited patiently for the order to be shipped, 3 days or so pass and silence the item still is not shipped, in the meantime I shopped around and found a price cheaper than lumens and requested a price match. Which apparently is their policy... the same day I request a price match I find my order to be " cancelled due to discontinued item by manufacturer". Still waiting for a refund, I contacted an online agent who abruptly ended the conversation after I questioned why my order was cancelled. I was able to order the exact same lamp from a different company for an even cheaper price and the order is already shipped and on it's way over. Unfortunate experience.

WE WOULD GIVE THEM ZERO IF POSSIBLE. SHIPPED DIRTY, USED, RETURNED ITEM TO US AFTER WE PAID FOR A NEW ITEM. SEVERAL HOURS OF PULLING TEETH WITH THEIR "CUSTOMER SERVICE." OFFERED A "GENEROUS" 4% OFF DISCOUNT FOR THE DIRTY FAN. WE CANCELLED AND AFTER ANOTHER HOUR--VOILA EXRA EXPENSIVE SHIPPING LABELS AT YOUR COST, NOT FREE RETURNS. NOT SPEEDY DELIVERY EITHER. ANOTHER ITEM THAT HAD TO COME SEVERAL DAYS AGO NOW SHOWS DELIVERY IN WEEKS.
DO NOT WASTE YOUR MONEY AND TIME WITH THESE CROOKS. THEY MISADVERTISE ON THEIR WEBSITE--70% DISCOUNTS--BS--GET FROM HD FOR THE SAME "DISCOUNTED" PRICE WITHOUT THE HASSLE AND THE LIES. SUPER HIGH CUSTOMER SATISFACTION--ANOTHER BIG BS

I looked for weeks for mini pendants to replace the three in my condo. I had purchased from Lunes.com about a year ago so checked their website. I was happy to see they had a sale so I found the three mini pendants I thought would just right. I decided to call for help in the purchase because I did not understand the installation terms. After a discussion it was determined that I neede the "monopoint" type of installation. The salesperson Kenneth explained to me that I would definitely need the monopoint system. The price was $308 each with the Freejack install and halogen light bulbs. With the monopoint install and LED bulbs the price now was $403 per pendant. I again said I thought I already had the monopoint but went ahead and placed the order. After many calls after my husband quickly installed the pendants with our existing monopoint system. I asked Lumen.com if I could return the three unused and expensive monopoint systems. I was told "no" on a chat line and the. Tried for two days to talk to my salesperson Kenneth but he was never available. Imagine that! The last call I made to Lumens yesterday was answered by a different person and I again asked to talk with Kenneth. I was assured that he would return my call in 45 minutes. Well that didn't happen. Called again today and spent another hour withTerese at Lumens who explained that I would not be able to return the monopoint canopies nor would they give me any kind of additional credit for all of the misunderstanding at least on my part since I am an elderly home owner who mostly hires experienced installers. So can anyone help me understand how a different type of installation from one that is included in the price can possibly be over $100 per pendant. Linens tes me they don't sell parts so if I needs to replace

One of these pendants I would have to buy another mono point installation even though I already have one

Just needs to express my disappointment in a company with great products but no sympathy for unaware consumers. I thought they were in business to provide not only product but also a service.
Maybe they could have adjusted the price more fairly between the various types of install. So if I am not able to use the type of installation sold as part of the price what do they do with "part" I am not using
Since they don't sell parts?

Thank you for letting me vent about the handling of this light fixture with a well known company

Wanda D

They messed up delivery info on FIVE separate orders. I carefully added company name in the shipping addresses and they left it out EVERY SINGLE TIME. All for an offsite renovation so now I have no idea if the subs will be able to find anything. NO customer service - basically a 3 day silence followed by yawning sounds. Perhaps they would be interested in their website glitch? Nope. There are too many online choices to ever buy from Lumens!

I spent $1300 on a chandelier that was installed and didn't work. It took 3 months to arrive from Spain and then I had 6 months eating in a dark dining room because no one could find a light bulb that would work in it, including 2 electricians and several lighting store managers plus a lot on online research. Service was absolutely non existent. I kept emailing the sales rep from whom I purchase the product for assistance but he stopped taking my calls and not answering emails. After 9 months, I finally gave up and purchased a new chandelier from Restoration Hardware which works and looks much better. This is a Japanese Company and I guess they have no interest in Customer Service and the company's reputation. Too Bad! With all these negative reviews the Better Business Bureau should be involved.

Wow, I've had an impressively awful experience with Lumens. After purchasing a smart ceiling fan last December for our new build, upon installation the fan did not work. Multiple calls and emails went by with no solution until last week, when I was told I could get a refund due to the fan being defective. Great, issue resolved. Then today I get a call telling me a refund is not possible due to the length of time that has elapsed, but a replacement is possible. I've been paying a contractor who can't wait weeks for Lumens to provide a solution, so I purchased another fan. If the fan is under warranty for a replacement, then why isn't a refund possible for a defective product? Wow. I've spent thousands with Lumens over the past few years on two major house projects, but have learned my lesson. Do not buy from this company.

I ordered a $4600 sofa, the first one came in the wrong color. I was upset, things happen. One month later the couch came in missing 2 large pieces and one of them still being incorrect. 2 months later I still do not have my sofa so I requested a refund. The refund took me calling them for a 2.5 week period and getting told "oh, give it 24 hours" until I finally demanded to speak with a supervisor. They don't have any product on hand and they are very disorganized. Stay away and let them fail because they had no interest in trying to compensate for me taking off of work twice for delivery of the wrong product.

I, admittedly, made a mistake when ordering two ceiling fans during a 20% promotion. Lumens has now positioned themselves as a third party, not responsible or able to remedy a problem. They are accepting my undamaged/unopened return at a 50% PENALTY. The two items were NOT part of a closeout sale, just a holiday promotion. Their unwillingness to work with somone is truly the worst customer service experience I could have imagined. It is also fantastic that they are charging me the shipping cost to return the items. I will never do business with this company again and will discourage anyone from doing the same. I am in a business of constantly referring people for supplies/materials and resources for houses.

I placed an online order and literally called Lumens within 2 minutes to cancel the order. I was told the order didn't make it through the system yet, I needed to call back in an hour in order for them to cancel it. I called back exactly 60 minutes later talked to someone who told me she cancelled the order. The next day, I get an email confirming delivery of the order that I called twice to cancel. I called Lumens and told them that I had cancelled the order and it never should have been delivered. The sales person on the line said, she had no records of either of my calls and it would cost me money to send the items back. And yelled at me on the phone call. I asked repeatedly to talk to a Supervisor, I was placed on hold twice and never transferred to a supervisor. I would never use this company for any orders ever again. Worse Service Ever!