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Lumens Reviews Summary
Lumens has a rating of 1.4 stars from 106 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lumens most frequently mention customer service, ceiling fan and phone call. Lumens ranks 265th among Lighting sites.
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They showed on line that the lights where in stock charged us when we placed the order, they told us the lights are back order for a month then a few more months now 6 months and now they said another months what a way to do business
Horrible customer service.
Ridiculous return policy.
Never buy from them again.
No follow up on orders. Take forever to send you return labels then when you send back to them, good luck getting your money back.
Pretty much a scam site would not recommend them to enemies.
Dissatisfied with $50 return shipping on two expensive pendant lights ($900) so I am letting the public know! I will never shop sight unseen for something so important.
Sweet customer service lady said that they sometimes do waive the return shipping, but they weren't going to for this. I wondered why she even told me they sometimes do for some customers.?
Don't fall prey. Go to a real lightening store and inspect your purchase. Lighting to so important to your room. Why I thought it would work as an online purchase was totally my mistake.
Bought a $600 ceiling fan for new construction project and got a "free" $70 table fan. Had ceiling fan for a while before installation. Once installed, remote NEVER worked right. Lousy customer service told us the fan was discontinued because of problems with remote! Meanwhile, our warranty had run out, so even though the company knew they sold us a defective product, they did not stand behind it! We paid $600 for a $70 table top fan. Don't know how they can sleep at night. Brand- Minka Aire, bought from Lumens.com. Never again...
Lumesn.com is well organized and the search feature is very useful. Every product has an "availability" tab to give you details of delivery. They also have an extensive stock and decent prices and most every light has some configuration options. However...
After considering lighting options for a week across multiple sites, I ordered 4 pendant lights from Lumens.com that, based on the the availability tab for that product, would be ready to ship in about 4 days. Which is great, because we are remodeling our kitchen and had to do a complete change on island lighting after increasing the length by 4 ft. We needed the lighting in a somewhat timely manner. So I was thrilled to settle finally on these 4 pendants.
About a week later... the day I was expecting the lighting to ship... I received an email stating that the lights would not be available FOR ANOTHER 9 WEEKS! Who ever wants to order an supposedly in-stock item on line and WAIT for 9 weeks. Seriously, I could have had lights made by local artisans faster. In fact, that is what I ended up doing. I basically had the glass blowing artisans knocks off the Lumens product (ish) for the same price. And I'll have everything in 4 weeks AND it will be custom.
So yeah, Lumens lost my $$$. Which is a shame because I'm remodeling my entire home.
Interesting point to note... that product is STILL showing as ready to ship on the Lumens.com site.
SUPER BAD INVENTORY MANAGEMENT AND UNREALISTIC PROMISES MADE.
I enjoyed shopping on Lumens because of their low prices and awesome quality.
From the business
Lumens is North America’s premier destination for modern lighting, furniture and décor, serving trade and contract professionals as well as consumers. We travel the world to source from 350+ global design brands, curating a product assortment that features iconic designs as well as the latest in contemporary interior décor, including exclusive pieces that can’t be found anywhere else.
The Lumens mission to inspire and connect the world with good design has led the company to be a pioneer of innovation, delivering a best-in-class customer experience through our website, editorial content, customer support teams, dedicated trade program and print publications. Our US-based design experts and product specialists, with professional certifications and decades of combined interior design knowledge, are ready to help you over the phone, email or online chat.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members