Annie M.

Related to a full house renovation; I have purchased a significant volume of lighting and plumbing online, including from Lumens.com. Overall, I have had excellent service. By far the worse experience has been through lumens.com. I can highly recommend build.com, quality bath and/or newyorklighting.com. Lumens.com does not have the best prices; gave me a 'promo' gift certificate of $50 that would not work on any purchase, despite several emails (internal folks) trying to get it to work. Worst of all is two open box purchases. One fixture was not at all as described ('shimmering gold threads through the glass' on a light fixture~in reality was white bumps on very cheap glass); I emailed immediately and no negotiation around credit or return. The other 'open box' was 45 days after purchase. When installing a monopoint light, my electrician pointed out a broken pin (smaller than 1/4 inch square). Apparently, when 'inspecting for damage' I am supposed to be able to spot this as a lay person. In both cases, lumens.com refused to allow any return policy, even when I offered to take it as credit toward replacement pieces. Overall, this cost me over $1000 in loss. Again, I have spent thousands. Delete lumens.com from your online searches.