Beverley K.

I spent $1300 on a chandelier that was installed and didn't work. It took 3 months to arrive from Spain and then I had 6 months eating in a dark dining room because no one could find a light bulb that would work in it, including 2 electricians and several lighting store managers plus a lot on online research. Service was absolutely non existent. I kept emailing the sales rep from whom I purchase the product for assistance but he stopped taking my calls and not answering emails. After 9 months, I finally gave up and purchased a new chandelier from Restoration Hardware which works and looks much better. This is a Japanese Company and I guess they have no interest in Customer Service and the company's reputation. Too Bad! With all these negative reviews the Better Business Bureau should be involved.