David F.

Ordered a lamp that was said to be "in stock" on the website, I paid the price in full and waited patiently for the order to be shipped, 3 days or so pass and silence the item still is not shipped, in the meantime I shopped around and found a price cheaper than lumens and requested a price match. Which apparently is their policy... the same day I request a price match I find my order to be " cancelled due to discontinued item by manufacturer". Still waiting for a refund, I contacted an online agent who abruptly ended the conversation after I questioned why my order was cancelled. I was able to order the exact same lamp from a different company for an even cheaper price and the order is already shipped and on it's way over. Unfortunate experience.