Amy L.

I placed an online order and literally called Lumens within 2 minutes to cancel the order. I was told the order didn't make it through the system yet, I needed to call back in an hour in order for them to cancel it. I called back exactly 60 minutes later talked to someone who told me she cancelled the order. The next day, I get an email confirming delivery of the order that I called twice to cancel. I called Lumens and told them that I had cancelled the order and it never should have been delivered. The sales person on the line said, she had no records of either of my calls and it would cost me money to send the items back. And yelled at me on the phone call. I asked repeatedly to talk to a Supervisor, I was placed on hold twice and never transferred to a supervisor. I would never use this company for any orders ever again. Worse Service Ever!