Lowe's

The North Peters Lowe's is the worst retail store I have EVER seen! They closed at 8:00 and we went in at 7:30, and looked for 20 minutes in the back of the store for help and FINALLY when we found someone unloading a truck, and we asked if he could help, and he looked at us like we were ghosts. I pointed at a guy that was moving drinks on the shelf and said, could he help us, and he said, "well, he's probably knows more than I do," asked him a question, he said he has no clue, but he would try and get us help. As he left us, another guy walked by and we asked him, and he said he didn't know, and he had already clocked out. We heard the guy call for us some help, and we waited until they closed, and no one ever came to help us. All we wanted was an answer about a product. Guess what. Lowe's is remodeling our kitchen.

This is one of the worst places to shop. They never have enough help and the lines are always extremely long. As long as they have been in business you would think that they could do a much better job at customer service. I will never go back to Lowe's.

I'm so frustrated. I spent thousands of dollars on new windows, only to have the Project Coordinator half-$#*! the job, forget to order key parts and then quit without turning my file over. Now, I'm having to follow up daily with the new coordinator and getting zero response. Ordered my windows in June. It's now February, 7 months later, and my window job is still incomplete.

I have went through Lowe's twice for a delivery of product. Both times I have tried. They have not given me a time for arrival. I had to call numerous amounts of times to get any information about where or when my product will arrive. This second time it still has not arrived after waiting for 2 days after it was supposed to be here. Then they said it might arrive on a day me and my husband have to work. Very dissatisfied with there delivery service!

I have been am Ohio Lowes customer forever. Had a Lowes for Pros credit card. Ohio stores were great. Now I live in Port Charlotte Florida. The Lowes staff has no idea what their inventory is. I asked 4 people questions and they all had trouble pointing me in a direction. Then I went back to pick up 4 gallons of paint. They did not secure a lid and all 4 cans were covered in brown paint. After waiting for 20 minutes watching them clean their machine and wait on other customers but let my paint sit dripping on the table I told them to keep the paint. They seemed pissed. Went to Home Depo and got the paint. I was always a Lowes guy but I need to start looking at Home Depo and see how well they train their people...

The Kitchen Aid name at one time meant quality. Before two years, our Kitchen Aid refrigerator and dishwasher have been replaced. The Kitchen Aid oven, at this time, will not come up to temperature and hangs in the preheat mode. Yes, we paid big money for the appliances thinking the name meant quality and we were wrong. I hope your experience has been different. We will now replace the stove and yes it will not be a Kitchen Aid. The response from the salesman at the local store was, "I'm sorry you had a bad experience. It's our number one selling brand".

We picked out vinyl plank flooring at Lowe's today and were all set to have them install it. After we got home I decided to look up reviews on Keller Interiors, the contractor who does all Lowe's flooring, apparently. After reading horrible stories from all over the country, we chickened out and went back to the store to cancel the order. We may have to pay more, but using a local flooring store who does their own installing is a better deal for us.

I'm just wondering if it's typical for all Lowe's stores to pull the Christmas decorations off the shelves a week and a half before Christmas. Went into my local Lowe's to buy some ornaments I'd been wanting and the only things left out were clearance laser lights and trees. The shelves that previously held the decorations were all full of storage containers, or just empty. It was bizarre. I asked 2 salespeople roaming around why all the decorations were already put away and the only answer I got was "Yeah, we put that stuff away. We already sold a lot." Huh?

Management in Yonkers NY is awful, outrageous incompetence.
Pay a smaller number of smarter more accountable staff a better wage.
Why have 3 incompetent workers at $15 per hr when you can have a smarter more accountable worker do the same amount of work for $25.

Took the gravity gray color and asked to modify to remove some blueish color on one of my walls. The lady working on Friday March 4 at 10 am told me the formula are set and you can't change it. Very sad and poor customer service. I went to Home Depot and had two samples made of your gravity color to remove the purple and another to add a little golden color to offset. I am assuming your associate was just lazy and did t want to work to hard. Shame on her

Lowe's installed a new floor in our home. The floor is defective. We tried for a full year to get Lowe's to make it right, and they simply ignored us. Dozens of emails, phone calls and letters were sent. Lowe's contracts have an arbitration clause forbidding the customer from suing them. When we finally sent an arbitration demand, they ignored that also. In desperation, we did sue them. The judge agreed and sympathized, but ruled that their arbitration clause is enforceable, even if they ignore our demand. People who do business with Lowe's should be aware that if they screw up, you're stuck. All they have to do is ignore you

Got an item online. Came with missing parts. Called them they said it's an error so order and buy it again. I did it. Second time came without the part again. Called them they say the description is wrong on their website. Just return the item or buy the missing part. So unprofessional! I'll go with Home Depot only starting today! Never want to deal with them again! The shower faucet came without the valve.

Bought a fridge with their warranty 3 yrs. Ago. Last Sunday it stopped working. Contacted the warranty company and they sent a company out on Monday. He told us they had to order parts for it and it would take a week. Lowes told us they didnt have any loaners. We lost pretty much everything in our fridge at over 350.00. Filled another claim for the losses they only cover 300. Still waiting to hear if it was even approved. Numerous calls to the warranty company and to Lowes corp. The answer is pretty much oh well you just have to wait on the repair company. Parts are in and its Friday and you have to reschedule for them to come out. The repair company is closed on the weekends and no overtime. Had to schedule for Monday. To sum it up food loss plus aggravation of dealing with the run around from lowes and the repair company. Having to eat out every day $$$. This is the very last appliance I will buy from Lowes and possibly the last time to buy from them.