Lowe's

I recently purchased 4 items online and a gas stove in a local store. I received one of my online orders and never received the other three. I never received any emails, phone calls, etc. Every time I call they see the order and don't know what happened. After 2 months of phone calls, they said to call them back on Monday and they might have an answer for me. Really? I need to call them? I don't think I can sit on hold for over 20 minutes while at work. The woman agreed to call me. We'll see. Now, on to the gas range---$1,700 spent in the beginning of June and every time I call it is delayed another 2 weeks. Lowe's have never contacted me to give me updates. I've ordered six things from Home Depot and received all of them within a week. I also received emails telling me what the status was. Very frustrated! I will never order from Lowes again.

Just horrible service. Lowe's senior management should get some training from Home Depot so that they can implement proper procedure and provide appropriate customer service. Picked up parts from Home Depot in 5 minutes and then it took an hour to get my parts from Lowe's. It seems that no one knows what they are doing or supposed to do. And they will not improve till many stop buying from Lowe's.

I bought a dishwasher from Lowe's online because the store did not have the product I wanted. Waited two (2) weeks for delivery. I had to pick the item up at the store. Later I was told they could have delivered the dishwasher to my home free of charge. The item arrived damaged, no one from Lowe's inspected the item before my husband loaded it on his truck. I asked to speak to the General manager. It took him three (3) business days to contact me and he suggested I reorder another dishwasher from Lowe's and offered a $42.00 discount if I wanted to keep the damaged item. Talked to customer care several times and was given incorrect information every time I called. There is no customer care for a Lowe's customer. BUYER BEWARE, this company has a one (1) review rating. It doesn't get any worse than this.

I ordered a fridge, not knowing Lowe's used a sketchy third party delivery company. The guys coming to my home looked a mess and were very unprofessional. My request for them to wear a mask has led me to still not having a fridge. This is day 3 now of my family's suffering. I asked them to mask up before entering my home, they asked why and told me they didn't have mask on their truck. I told them store was right up the street. They could get some there.

It took me multiple tries to get through to customer service. I spent over an hour more than once trying to get assistance. The bot is all I had to work with. Sitting on hold endlessly on a national customer service line listening to the same song in a loop the whole time, is not help. Are they trying to make the customer just hang up and go away? The agent, if you ever get one, always tell you how busy they are. Well, I would like Lowe's to know that I am busy too and so are the other customers who take the time to call for customer service.

Delivered at the end of the window, stuck all appliances in my garage and said they would be back next day. LIE LIE LIE. Wilbur who delivers in Tampa lied and falsified my paperwork. Beware of Lowes delivery. 3rd party speak no English lies... left us waiting for 4 hours one day and never showed up the next... Wilbur falsified my paperwork. Miguel and Alicia hung up on us 4 times. BEWARE! Shop at Home Depot you'll be much better off!

I hate to trample upon the voices of the irate, because those justifiably irate voices need to be heard and valued, and their experiences need to be validated. However, Lowes is my favorite stores! I have purchased all sorts of things from Lowes during the past ten years - laminate flooring, window blinds, cabinet handles, washing machine, wall paint, patio decor, fittings for plumbing, light fixtures, garden plants, tools and saws, front door, countertops, hardware, decorative items, cedar wood planks... I LOVE LOWES! I can always find helpful customer service; I can always be directed to the right item or correct location; I can always make a return if needed, no questions asked; Lowe's is pretty much the bomb. I hope I never have a bad experience - anything is possible - but fortunately it hasn't happened yet!

Perhaps the worse company that I ever purchased major appliances from. I thought that Sears was bad and we all know what eventually happened to Sears, Lowe's is headed in the same direction….bankruptcy

I was in Lowes store trying to get a linoleum piece cut, No one around, went over to another section and asked for assistance and was told he had no training in that section, fair enough. But he did direct me to the special assistance needed notice which went unanswered for about ten minutes. Then happened to see an employee with cart unloading flooring. I asked if it was possible to get assistance with linoleum. Was told he is the only one working and he has to unload this cart and then fill another order before he could get to me. That was so bad but for the way he said it. Made me feel very unimportant. I have spent a lot of money at Lowes over the years. Went to Home Depot after that and was treat very well and very quickly.

I stopped at Lowe's and bought 4 bags of mulch. Because I have a still neck, I was unable to lift and put them in my car. I asked for some help and waited 10 to 15 minutes for someone. The cashier asked a lady and she paged someone even though she said they had no one to lift. Finally, a female named Annika came and helped me. Everyone else just standing around joking. I swear it is so hard to keep your patience at Lowes. The people are so dam lazy. Thanks, Annika for your help. She lifted 4 bags and put them in my vehicle without an attitude. Lowes needs more workers like her. She gets 5 stars from me but Lowes gets 1 star for hiring lazy people who hide when there is work to do... Train your workers to have integrity, pride, and manners please.

Lowes IRIS

So much promise, and so little delivery. The Lowe's Iris system promises home automation, but delivers frustration. Apparently, Lowes failed to properly beta-test the system before shipping it to the public; consequently, you the consumer are now Lowe's beta-tester. Here are some of the recurrent defects: a hub which connects to the Internet controls all of the operable devices, but the hub systematically fails and must be reset as frequently as every day. Then, devices such as cameras etc. mysteriously fail to find the hub after working properly. Finally, the Lowe's Iris customer support people, although very polite, are completely clueless. Recommendation: save your money and wait until Lowes works out the problems.

Ordered multiple items in 2 separate orders for a stair railing set to be delivered on june 6th. 7 reschedule from 5 diffrent stores later i hade to cancel both orders because one item out of about 60 got delivered. Customer service was nice but just kept saying everything will be deliver the next day to no avail... this was the first and last time i order from lowe... you can only use corona virus as an excuse so much... same order from home depot one week later and free shipping.

Waited 6 weeks for an estimate on a kitchen. Still waiting at this point I'm done. From management to cashiers attitude and customer service is awful. Cashier just reminded me yesterday that Lowe's has plenty of customers without my business. That's the mentality from the top down. Such ashame. Use to love Lowe's now I won't spend a penny in there stores