Lowe's

Lowe's executive customer relations contacted us and promised to get back in touch with us three days ago to let us know how our complaint is progressing. We did not hear from them on the day promised nor since.

Emails to them are going unanswered. We have had no further contact from anyone at Lowes.

Don't give them a credit app because they will no doubt lie about it and defraud you if they find out you are a veteran. I have a credit score of over 750 with the 3 top companies in America but Lowe's come back and tells me it is less than 450. How is it everyone but Lowe's finds my credit as excellent but them. How can they be anything other than liars. I have an open account with Rural King for over 10 thousand dollars and 2 car payments now as well as I have a credit card with Penny's and Home Depot and Tractor Supply.
Methuselah

Bought a washing machine online from the Enid Oklahoma Lowe's today. A few hours later get a call saying they don't have the washer I just bought. Well why was it listed as available then? Typical of the Enid Lowe's. They never know what's in stock there or where it's at. Store's a dumpster fire. Don't know if all Lowe's are this $#*!ed but they need a new management team at this store.

Bought o cabinet. It was damaged beyond repair. The Porters Neck store must have tried to piss me off. Matt and Troy tried to help but the manager refused to look at my problem. Manager(s) could NOT work for me. I value my customers. Look forward to telling my friends what happened.

We ordered a washer and dryer set in-store at Lowes #2780 to replace our old, failed set. The delivery was set for a week out. The first time it was late, and we couldnt be home at the later hour scheduled. Then, after nearly four weeks of trying to get it delivered again, we finally gave up and got our money back. We ordered the same set from Best Buy and it came three days later. We will never buy anything from Lowes again, we just cant trust the sales and delivery staff.

Picked a vanity out on web site that said was in stock at local Lowe's for pick up, when going through check out changed to delivery only and charged me a $65.00 delivery charge. Called to ask and was told item would not be stocked in local store. Checked web site before delivery and site showed 2 in stock at my local store so now I felt I was forced to pay a delivery charge when could have picked up locally. There customer service was no help other than saying sorry that I felt deceived. Be a cold day in hell before doing business with them people again!

First of all the stores are filthy. I wanted to grab a snack from the shelves by the register and the shelves were COVERED in mouse droppings and chewed open snack packages. Secondly, you can't find an employee anywhere when you need one.
The managers at the service desk are unbelievably lazy. When I was there they had one cashier. She has a line of at least 10 people. No one jumped on a register to help. In fact one manager was sitting in a chair and never even moved to help.

My husband who was a private contractor and I have spent a lot of money throughout the years at Lowe's! Four homes 3 major renovations along with all my husband's businesses but we have chosen that we will no longer be Lowe's customers! So disappointed with your woke policies your company is weak and your CEO should retire or get a backbone! Shame on you for treating your employees the way you do, you are a disgrace! Attention thieves and thugs Lowe's will roll out the red carpet for you and you can come on in and steal whatever the hell you want as much as you want and they will probably give you a standing ovation on the way out and then fire one of their employees for standing up and doing the right thing! Great job Lowe's……NOT! You can't make this $#*! up! LOSERS!

October 2019 I purchased Allen & Roth kitchen laminate flooring from Lowes. It was installed November 2019. In December the floor began swelling, buckling and coming up. There were no spills on the floor that were not cleaned up immediately. If this flooring is not suitable for a kitchen they should not have sold it to us. The installer measured our kitchen before the purchase, they knew it was being installed in a kitchen. We now have to purchase a new floor after only a couple of months. Lowes will not help us in any way.

We ordered and paid for a washing machine from Lowes as they were pretty much the only company that had it available. They set up an appointment to deliver it on Jan 29th telling us that the delivery window was from 8 AM until 8 PM. I questioned the giant window since it made us sit home all day waiting, but they told me that was the only option. So we sat home all day, never hearing a word. I finally called they at 7 PM to see if they were still coming. No, they were not…. After sitting home all day. They claim they tried to delivery, but they did not. No phone call, no knock on the door and we never left our house. Lowes price was $100 more than Home Depot, but Home Depot was out of stock. Now we are praying that they deliver it on Feb 1st and we will have to take off work to be here…. But I do not trust them. I wish we had another option. I will be avoiding Lowes whenever possible.

I will never set foot in another Lowes. My wife purchased a deck for me when I retired from the Air Force. The deck was made by Trex, she made that choice because of the low maintenance. The deck looked great at first, until we start noticing the boards started warping and falling off. We contacted Trex to see if they would honor the warranty. We sent pictures of the damage, Trex said the warranty was void due to the fact that the deck was installed improperly. Apparently the contractor Lowes hired used nails instead of the required hardware. He basically used cheaper materials and pocketed the difference. Obviously Lowes doesn't vet their contractors before they use them. Lowes gave us the runaround for months before deciding not to repair our deck.

Site is awful. Promo codes that don't process automatically. In-stock items that magically have no stock. Free Shipping items that don't ship. Agent that 'hung up' when I asked to have my account deleted because of the experience. Completely unacceptable in every way, with no redeeming qualities.