Love's Travel Stops & Country Stores

10 cent discount barcode didn't work, no help from staff. RV dump has no running water to rinse out lines. Burbank OH

I would like to see how much I appreciate loves. They are very nice gas stations, clean and pretty with a bunch of things available McDonald's subway etc. and thank you ever ever so much for the doggie park. Makes our life so much easier. Really really appreciate it.

I work for a call center that contacts this company and they keep us waiting on hold for several minutes. I honestly would like my company to get rid of them. As a customer service rep, I have to show courtesy and professionalism to our customers. They do not care and think we need them to help assist with fixing units. If I can I bypass them as a service provider and get a mom and pop company. That's where the real service is.

I have been a employee for over two years. There has been lot of faithtissm there. And today Josh decided to let me go on her say. When I walked into work Kel start on me as if he was trying to upset me so he can seen me home. That's what he said infront of customers. Then he keep on messing with me. The other worker did not understand why he was bothering me. I fill like it was discrimination against me. They took his word over mind. Had no proof, just let me go. That what they do to all of the people they have fired

I traveled from my home state of California by truck drove an stopped at New Mexico, texas, arkansas
Mississippi, tenn, alabama an beautiful oklahoma,but every Love gas station was terrible, I got food poisoning twice eating there pizza an fried chicken,the women's restrooms are worse than portal potties,,never ever will I stop at a other 1,,an the employees all look miserable, maybe this multi billion gas stations belonging to the Love family are under paying them.choose a better gas station coming from Cherokee blood native and proud of it

WOW! Traveling from TX to NC and Love's is authorizing $175 on my credit card each time I get gas - between $40 - 60 is the actual purchase. This has happened 3 times so far in the last 24 hours. Available credit on hold for approximately 10 days. WHY would they authorize for so much? If someone did not have a high credit limit or other cards, or was using a debit card, could cause some real problems.

I had brakes done costing me 2k than less than 800 miles later I'm rubbing metal to metal. Stopped for a 3rd time spent another 2k cause I was told it can be because of things like airleak,abs, or slack adjusters got that done and here I am 300 and something miles down the road and over heated so bad I blew a brand new tire oil slinging everywhere from hub and out of money due to constant breakdowns from the same issues they told me was fixed. I really don't mind them doing a pm but also found out they haven't been putting lube in all the fittings and faithfully I'm there because I have an account. I will rethink my options before going back to get anymore work done.

As a truck driver, you go to the nearest truck stop to refresh your belly and refuel your truck. If you get 50 gallons or more they'll give you a free shower, but if you don't use this shower by the time tht they think you should shower, they take your privilege to shower. That's not cool at all. If i spend hundreds of dollars on fuel I should have tht shower to use when I want

Love's outside pumps appear not to charge your card. You must go in to pay. Then both charges appear on your credit card and Love's does nothing to remedy. Multiple phone calls and hold time with no results. Had to file chargeback with credit card company. Beware!

Not exactly sure when you switch to the new coffee cutlets, but I. 'Ve spilt more coffee than my entire diving career. Because your cheapness don't tell me. Those lids aren't available because other places like sap brothers and road rangers still have them. Also, you've changed your phone system. You couldn't get ahold of a live person. Even if you were bleeding to death in the parking lot at customer service, you completely suck. I'm an owner-operator I'm going to take all of my purchases elsewhere. You've lost the customer because you're greed. Again you suck and I want nothing to do with you!

I made a stop at Love's 0397 Blacksburg, SC Truckcare exit 104 off I-85 to fix my trailer brakes. They told me I need to change my drums first because they were bad too. They unfortunately didn't have all 4 drums in stock to put in the trailer, so, they advised to go to the exit, to the Flying-J, which is exit 102 to get it fixed, but on the way Flying-J one of their mechanics already flagged a police car, telling lies on me such as I did not want to wait to fix my trailer. However, they the one didn't have all the parts in stock and sent me to the Flying-J. The police pulled me over, did a hard inspection to my truck, shut me down half a mile from the flying-J. And I have to tow my truck. They have police connection over there telling lies on drivers' vehicles.

I was hired as a Service Advisor and would not put up with the work environment for more that 3 weeks. Manager was a racist (towards employees and workers) and upper management would not do anything about it. There had been racial discrimination complaints prior to my hire date. There are a ton of safety issues, and no training structure at all. Morale is beyond detrimental and co-workers are always in a bad mood. Job pay and benefits are great. Only reason why most people stay. Management chooses to turn a blind eye as long as job gets done. Lasted longer than expected... pay does not compensate for my mental and emotional well being.

Open to the cold and after 10 minutes filling out all the on-line forms it refused my Visa Card. The same card was used minutes later for a fill-up, No Problem. Spend the night parked in front of the Truck Stop with gas furnace running. They have to move potential customers into the store for Registration - not outside.

Honestly Loves isnt a bad place to work but the ones they have as district managers is why the company is always losing their good help cause they get treated like dirt but bust their butts for the company unlike alot of other employees that do nothin but hide in the back doing nothin but they are pretty much worshiped by the boss and dm when they dont do anything but take the credit of somebody elses work!.

These people are Dishonest!
They will sell you some slow out dated mickey mouse BS GPS that are so slow you get lost five times while directions are loading, the whole time feeding you a bag of crap to make you think they have the best customer service, but litterally within 2 weeks of purchase you try to return the Item(that isn't worth burning) you now have an idiot telling you the complete opposite of what was said just 2 was before. And because you don't have every PC of paper the bs was wrapped in you are now the sad owner of some bull$#*! you couldnt sell at a yard sale for 90% off without feeling bad!
And they just don't know what to tell you! And so you know I'm PROUD to leave this review
Catherine glenn *******719 ill be happy to explain more detail

I was full of excitement while I was on a long road trip with my friends family on the way to Orlando. I had only junk food that day so I wanted something healthy. We stopped at loves and I bought watermelon. Next thing you know I wake up at 1 am and my stomach is killing me. For the next 4 insanely long days, I'm schlepping all over universal in agonizing pain. I was throwing up everywhere, my stomach never stopped hurting, and I couldn't eat for 4 days. Loves does not love you.

Shower had toe nails under the bench, hair on the floor, toilet wasn't clean. Ticket on the floor says
11:55 pm I used the shower at 7:30 am it was still there not picked up. And to think we paying to use a clean restroom.

On the 17 of February 2024 between 9:07 pm and 9:46 pm, while using the love's shower in their facility located at 20 South 1550 west st, Brigham City, UT ******* ( store 686) my privacy was invaded by members of the staff. TWICE while I was in the shower, attempts were made to enter my stall. Although I have locked the stall and ensured that the lock was working before I began my shower, the stall was opened and an indivldual proceeded to make their way in to the shower that I was obviously using. I found this incident to be quite disturbing and upsetting. Why will someone try to inter a stall that was obviously in use? I would like to mention that the privacy latch on the door of the stall i was using is broken an this made it easier for what occurred to have happened. After paying $18 for a shower the least that love's can do for their customers is to ensure that proper safety mechanisms are in place to ensure the privacy of the customer. It is beyond atrocious for a member of the staff to barge into someone while they are using the shower. I'm extremely upset and disappointed about what took place and hope that management will address this issue so there will be no reoccurrence. I will walk with pepper spray next time and spray anyone who try this again.
I spoke to the manager on duty that evening.

I called into Loves Truck Stop today and asked how much off road diesel is and Crystal Ginnetto answered I don't know I'm to busy to look and hung up. She is extremely rude and is suppose to be a trainer. Very unprofessional!

Absolutely discussing, boogers on the wall, all the trash was swept behind the door. This didn't seem like a 1 x thing it was a mound of hair. Around the toilet was filthy. This place hasn't been cleaned in weeks. Don't get me started on how I was promised the moon and the stars to open a fleet account. Open the account It's "NOTHING" LIKE I WAS PROMISED!
I've called corporate so many times It's not even funny. We tried to use lane pass to have the tires check, lmao! The guy told me that " They don't check dually tires because the can't check the inside tire. WTH!
IT'S A TRUCK STOP, SEMI TRUCKS HAVE HOW MANY TIRES ON EACH AXEL?
I wish I had gotten the guys name, he flat out refused us service.

I was having trouble with a fuel card and manger told me they would not sale me fuel! She started yelling and screaming at me and when I responded I was told they would not sell me any fuel.

Why is there every time I go in there there's no gas pumper and I have to pump it myself I thought it was a law in New Jersey that you don't pump your own gas

My name is Amie Hicks-Russell. I am employed or was employed at Love's store 761 until today September 5 2021 after being told by Steven the Operations Manager that I was being fired for stealing. The Friday prior I checked out myself for a pair of earbuds these earbuds had ring up 14.99 but prior to this a customer the same week purchased the same earbuds and a charging cord that rang up 9.99. So with employees always being allowed to price override which in the past ahs been ok'd by managers me doing so Steven said nonetheless was still wrong. In no way did I try to hide the fact that yes I rang myself up and ye sit did the price override because we as employees have always been able to do so. I personally work at the diesel desk and managers helping us is often rare. We do price overrides, we void transactions etc so this isn't something I even thought about not doing. My concern is every since I reached out a few weeks back and filed a complaint with HR in regards to how myself and another manager had an altercation and that I felt as though I was ganged up on I've felt I've been treated differently l. Not only that but when a specific manager found out myself and another employee named Michelle went to Mike the GM and complained about her and how favoritism is taking place on shifts instantly rude comments began coming from the manager. Steven was very rude to be in the office I explained the situation and even told him I still had my receipt he then bluntly accused me of stealing and saying that I was a theift more more so or less. I will not tolerate someone and claiming an accusation like he did. I rang myself of up and did price overrides because we are constantly left wbck at diesel desk alone we are given the ok always to do the price override and or voids etc as long as we keep our receipts. I think this was a way for Love's to be able to fire me and think it's legal and that far from the case. In the same week ear pods we well as chargers where scanned and rang up as 9.99. Yet now all of a sudden they are 14.99 and not 9.99 and I can't ring myself up makes no sense. Unless I made a mistake on my part those ear pods are the same ones that rang up at 9.99 also if we aren't allowed to ring ourselves up how come it's ok for us to do it on certain shifts but not other's. How come these false allegations are being put on me a week after myself and another employee went and complained about favoritism on the shift which I'm being accused of "stealing" from. I price overrided an item which prior had rang up at 9.99 on our store could I have made a mistake and mixed up the ear pods absolutely but at no point eie Steven say hey you may have screwed up and yo u did to cover said amount for ear pods. He bluntly told me that if I went to HR that loss prevention would press charges again me. Who says that? Someone who's trying to force me out the door and scare me. Well I may have made a mistake but I'm a good employee who kept her receipt after her purchase and no I didn't try to hide the product nor did I deny the fact that I purchased it. I also again rang myself up because we have constantly been told to price override in the past I have purchased a shaving kit which didn't ring up and yet the customer prior had the same thing who rang up and all I did was get a shaving kit rang it up price overrided it and kept my receipt. Now it's an issue however now that I went to HR a month or so and complained about how a manager spoke to be in a disrespectful manner etc while customers where present. Now me ringing myself up and price over riding something is an issue now that myself and another employee complained about favoritism on a shift. Steven soad today that I stole however just a few days ago it was found out that someone on the management team or employee was wasting things like phone chargers etc and allowing people from the shop to use them. Now that's stealing where are these people the ones actually stealing from the company. I was wrongfully terminated today and want a representative to contact me from HR. Furthermore at this time obtaining legal counsel is possibility.

Amie HicksRussell