OK so I went to a Love's Travel Stops in Hungerford Texas and this location seem to be normal loves travel stop. I paid $450 on the kiosk with my girlfriends cell phone because my debit card was not being read by the machines when I swipe it are used to check so I had to order another one. In the situation of ordering another debit or credit card as a truck driver I will not get that card until I go back home I live in San Antonio Texas a time and my girlfriend was living in Chicago Illinois very beautiful Puerto Rican girl who I was very fond of. So I sent her the money on mobile banking application and she paid for me with her cell phone actually I had the cell phone in my hand and completed the transaction. So I go out to pump and the machine is saying please wait please wait so I go in because I cannot pump gas. Diesel I meant. The cashier proceeded to tell me that some company was just working on the pumps and that probably has something to do with it but she will issue me a refund and she will take care of it so she proceeds to issue the refund and tells me that I will get that money back on my card 7 to 10 business days. What planet does that make sense on I tell her I need fuel to begin my work shift heading from Hungerford Texas to North Carolina. She had the worst attitude I had ever seen by loves employee proceeded to curse me out when I was upset about having to spend another $450 that I didn't have really disposable Income As a divorce recently truck driver paying child support was a little hot tamale that I was taking care of while she was with me.
Basically what this unprofessional cashier was telling me was that because of a problem caused by loves travel stop all the people who fix the pump hi have to pay $900 tonight for $450 worth of fuel and the $450 that I paid is not going back to my bank but this little hot tamale that I had known every bit of 3 months and a week. Which was kool because I didn't have a reason to distrust My hot tamale because she had done nothing to show she was untrustworthy Since I had met her. But instead of this lady canceling that transaction and showing my fuel again or a different pump she made sure that I got a refund in the system she tells me even prints out receipts. I made her call managers she called the helpdesk and all and because she had already issued a refund she told him they told her that it was solid and could not be canceled which is a lie that I felt that later it could have been canceled immediately. You will find out later why it wasn't canceled. So I called my job and they were angry because the first $450 was money they sent me to pay for fuel and I am calling them telling them I could not get fuel they said it was not their fault love said I will get the money back so I have to pay for that fuel and because of that route and start on my way. Basically if you don't pay for the fuel we're not paying for it find another job so I had to pay for the fuel again 450 crispy dollars totaling a whopping $900 out of my bank account into loves travel stops accounts. So I left angry as I want it to be and I called first thing that morning to speak to the store manager to make sure that he give me my money back because I needed my money because it was rightfully mine who pays twice for fueling once. The store manager could not believe that they made me pay twice but it was done and the helpdesk even confirmed that because of the store employees mistake that I have to pay again and the refund is already on its way back to my main account in 7 to 10 days so a few days go by eight days to be exact I am calling the store about my refund that I haven't received and I have been also calling Lowe's customer service all week about this matter
Because remember the store employer began to curse me out once I told her that I was not paying and it was their fault and they need to own up and take care of that situation without making me pay twice. They didn't do anything but assure me that I would get my refund as the lady told me except I did I get it so the store manager did some more investigations to find out that the lady did not issue the refund properly so they had another opportunity to cancel this complete transaction I told them that I would pick it up whenever we came back towards Texas because even though I like this little tamale hi just do not feel comfortable with my money going back to her bank because we weren't going in there for refunds who were just paying for gas diesel. So I made the delivery in North Carolina and I'm already going back toward Texas at this time I could've picked that money up and they were determined to issue a refund so now when they told me I will get a refund in 7 to 10 days that was impossible because the incompetent employee cursed me out for no reason display no customer service did the refund wrong So now they're gonna rush this refund through because they are in the wrong now because it is impossible for me to get a refund in the ten-day deadline so around 14 days I called again. LOL! I probably called on the 11th 12th and the 13th day as well lol I'm sure I did I have to laugh to stop from crying in a dumb situation like this where I was treated so unfairly and unjustly by major corporation that makes so much money that they could have easily give me my money and this could've been avoided OK now they 15 hot tamales mom and Chicago is not feeling well and she is ready to go and check on her mom so I got my dispatcher to send us that way so she can check on her mom. So while we were heading to Chicago I am in such disbelief that the truckstop that I have favored for 12 years of my professional driving career let me down so harshly I needed that $400 my child support is $700 per month for one kid Alabama is high. Kool soul high walls near the bottom of the barrel and making the best of it and hot tamale was thinking in there with me and I applaud her for that made me adore her more. OK her mom is sick and frantically she wants to go home who wouldn't want to go and see your mama that is sick but the reality in my mind of how people can be naïve and manipulative I thought she was trying to receive my refund on her bike and get away from me clearly I found out that she wasn't but I remember making her log into her bank account to show me because I have a heart problem trusting anyone I was married for eight years and divorced I thought I was gonna be with a lady forever and I know that things don't work out the way they are planned. So with my insecurities I ruffle her feathers a little bit she understood why but I was wrong and it put tension between us in a little truck. I am explaining all this to the love store manager and customer service people they just told me they were going to take care of it they did not do a thing. We got to Chicago around the number 16 or 17 I checked your bank account one last time the money was not there and I hold her sister and then see her again for a whole month she was so angry with my. Honestly the relationship was never the same I will post a picture of how beautiful she was and you will understand me because I feel like an old bag sometimes and she liked me for me we met at a darn Burlington coat factory for Christ sakes. Situation all my relationship without it out 18 days went by and I was deported from her I called and called after she was gone and the manager Repeatedly told me I would get the money. He will send the emails with my girlfriend Veronica at that time of the receipts I was even afforded the opportunity to stay with her and her mom for the weekend really making it a whopping 20 days then I hit the road for three weeks and I came back and stayed for one week I had to check her bank account again because I just not believe that loves not refund that money yeah so she show me the transactions once again proving that I didn't trust her at all because of the negligence of loves and the disrespect displayed in the situation and indecency most of all the negligence and most of all the negligence. Thank God I was getting paid by the mall and I had another paycheck already because if I had to count on love another minute I would have been eating out of my trashcan in the great city of Chicago because cigarettes cost $20 almost and a slice of pizza is seven bucks and some of the restaurants in the city's are not to mention catch an Uber rides from the only flying J pilot on the southside Because I was through with love at that moment so this event all started October 27th 2020 After I left Chicago and came back in three weeks check my girlfriends back account again and the money had never come through because you can't erase bank account transactions from banks statements you can't even erase a transaction off of Cash App it is not even considered a real bank you know Wells Fargo so I want to let you erase the transaction it is impossible my baby was an angel but she was angry with me for not trusting her ruin my relationship because of my insecurities I was forced to deal with because I'm loved I will probably never find another woman like this ever again because at this point I still haven't got the money back so it's not about the money now I just lost a good girl the relationship was shaky because the foundation was not built right as I was forced to jump into a situation because of loves travel stop that they will not except responsibility wait until you see the emails from the representative that finally reached out to me. So on February 28 approximately four months 120 days after the transactions had taken place I receive an email from the lady Who should have reached out to me within 30 Atmos 60 days emailed me she did not call me she emailed me telling me that I needed to send her information that was already collected from me and Veronica hot tamale by the store manager he told me that he no longer had any of the emails or receipts because they were in a closed file and it will take too much work to get back into those files or he can't get back into those files because they are concealed and some other department have to open them for him therefore now I don't even have receipts because Veronica was the one emailing them and when her mom got sick we kind of fell apart because I am still a truck driver going all the time and I couldn't be there for her like she deserved me to be and she chose to go our separate ways but she had began battling with drug addictions and in a lot of rehabs which started when we separated and her mom got sick maybe she just did not know how to handle it properly and went to drug addictions which she is now becoming victorious over as she has been in a rehab for six months congratulations and to this day I paid with her Varo bank account on her cell phone and I checked that account over and over no seeing that she did not do what most mischievous women probably would have done with loves handed them someone else's money for no reason. I have nothing to hide it is wide open the email that the lady who deal with refunds sent me an email telling me that she was no longer in that position and I would have to reach out to the new person in that position and follow up with them I reached out to him and I was so aggressive by the way that I have been miss treated he had no understanding for me explaining this long drawn out situation to him it's almost as if he did not want to even hear it his mind was already made up once I no longer had the proof because the emails that the manager sent out went to Veronica who won whom was in a rehabilitation center working on her life at the time which is not my fault but things happen but he could not get the emails from the store manager I no longer worked at that company anymore because they did not want to pay for loves a mistake and the company ended up not paying again because I showed my $#*!/anus and that relationship was damaged could've been repaired but some people when they lose money we go nuts bonkers straight full $#*! fool over reacting so that Job was gone and My job description did not include paying for fuel so I demanded my money back and I never got it because they said they weren't paying twice either honestly the reason I left because I felt that as a professional establishment they should have known to get a small claims lawyer to get to the bottom of it and not have a driver losing his mind on the road that is already gone three weeks at a time over $400 when the driver makes $3000 a week before taxes and child support and extra money Paid to loves travel stop if I had been late and not pay the money in the court of law love would have been wrong because they should have made sure that I was giving the money in fuel that I paid for at that moment two to error that I did not do that calls anybody with a mile between the ears and see where I'm coming from I wish the lawyer was reading this right now because I get so mad that I may do something crazy I want to just go in love sometime in chess walk out there we have $450 worth of merchandise premeditated just so the officers can ask why and I be on the news for taking my money back from loves but I have to go to jail and suffer even though they took money from me and nothing happened and I also lost the love of my life and I really believe she would have not done drugs if she had been with me we dated for two months before we even begin a little three month relationship and I was always gone for those too much so while her mom was sick I relationship probably could have endured that because I know that she needed encouragement and motivation that she felt like I didn't trust her so she was not be open with me as she was in the beginning due to not taking the money because although I want my money at this point it's not about the money because I don't think I would ever get the money because a lot of don't give a damn about people unless they are giving them money. I failed to mention that the lady who cursed me out when the initial transaction had taken place in February she was no longer employed there because of stealing so the register probably was over $450 and the manager said there was not even a transaction in there for $450 when clearly clearly emails in the receipts were printed I went to the pump and obviously I didn't because I came back in disgruntle mildly until I was cursed out then I threw off the handle regulatory because I know how easy it is to be accused of assault and threatening people I watch what I say because I Groad up in Mobile Alabama where the cops don't play and will take you to jail for anything Mobile Alabama police are worse than Chicago so I made sure that I try to maintain the least amount of composure that I had at the moment to restrain myself from knocking over a shelf in there and have an oil all over the store Floor knowing that it's better than me putting my hands on one of their clerks went in my heart I truly wanted to strangle a couple of nicks but I cannot face the death penalty. The guy that took over Miss Heather's position just so if anyone who works in the last corporate office read this will know that he is a jerk and the customer is not right the customers liar the customer did not have proof even win loss can I access the proof and this is my final straw/statement why can't they just go back and watch the video from that night and see the whole thing I know they saved it because they called the supervisors play I know they have foolish what happens in their stores and if they don't answer their claws well I'm about to post as well see that negligence happens after 30 to 6 today. A customer should have the refund and that's not it is love fault for not handling the situation properly and the customer will be satisfied with their complaint anyway which I did not receive because I believe that I am a angry black man on child support that is tired of the short end of the stick when that is not the case at all tamale will vouch for that

My name is Amie Hicks-Russell. I am employed or was employed at Love's store 761 until today September 5 2021 after being told by Steven the Operations Manager that I was being fired for stealing. The Friday prior I checked out myself for a pair of earbuds these earbuds had ring up 14.99 but prior to this a customer the same week purchased the same earbuds and a charging cord that rang up 9.99. So with employees always being allowed to price override which in the past ahs been ok'd by managers me doing so Steven said nonetheless was still wrong. In no way did I try to hide the fact that yes I rang myself up and ye sit did the price override because we as employees have always been able to do so. I personally work at the diesel desk and managers helping us is often rare. We do price overrides, we void transactions etc so this isn't something I even thought about not doing. My concern is every since I reached out a few weeks back and filed a complaint with HR in regards to how myself and another manager had an altercation and that I felt as though I was ganged up on I've felt I've been treated differently l. Not only that but when a specific manager found out myself and another employee named Michelle went to Mike the GM and complained about her and how favoritism is taking place on shifts instantly rude comments began coming from the manager. Steven was very rude to be in the office I explained the situation and even told him I still had my receipt he then bluntly accused me of stealing and saying that I was a theift more more so or less. I will not tolerate someone and claiming an accusation like he did. I rang myself of up and did price overrides because we are constantly left wbck at diesel desk alone we are given the ok always to do the price override and or voids etc as long as we keep our receipts. I think this was a way for Love's to be able to fire me and think it's legal and that far from the case. In the same week ear pods we well as chargers where scanned and rang up as 9.99. Yet now all of a sudden they are 14.99 and not 9.99 and I can't ring myself up makes no sense. Unless I made a mistake on my part those ear pods are the same ones that rang up at 9.99 also if we aren't allowed to ring ourselves up how come it's ok for us to do it on certain shifts but not other's. How come these false allegations are being put on me a week after myself and another employee went and complained about favoritism on the shift which I'm being accused of "stealing" from. I price overrided an item which prior had rang up at 9.99 on our store could I have made a mistake and mixed up the ear pods absolutely but at no point eie Steven say hey you may have screwed up and yo u did to cover said amount for ear pods. He bluntly told me that if I went to HR that loss prevention would press charges again me. Who says that? Someone who's trying to force me out the door and scare me. Well I may have made a mistake but I'm a good employee who kept her receipt after her purchase and no I didn't try to hide the product nor did I deny the fact that I purchased it. I also again rang myself up because we have constantly been told to price override in the past I have purchased a shaving kit which didn't ring up and yet the customer prior had the same thing who rang up and all I did was get a shaving kit rang it up price overrided it and kept my receipt. Now it's an issue however now that I went to HR a month or so and complained about how a manager spoke to be in a disrespectful manner etc while customers where present. Now me ringing myself up and price over riding something is an issue now that myself and another employee complained about favoritism on a shift. Steven soad today that I stole however just a few days ago it was found out that someone on the management team or employee was wasting things like phone chargers etc and allowing people from the shop to use them. Now that's stealing where are these people the ones actually stealing from the company. I was wrongfully terminated today and want a representative to contact me from HR. Furthermore at this time obtaining legal counsel is possibility.

Amie HicksRussell