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Lovely Flora World

How would you rate Lovely Flora World?
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GB
1 review
13 helpful votes
Follow Paula S.
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I ordered 50% more flower and they came the same size of a £5 supermarket bunch flowers some were falling apart and a rose stem was snapped leafs half eaten and they can sellotaped round the stems not tied beautifully completly dry too I had emailed and still no reply a week later apart from a automated one I will not order again and they didn't last long a few days i included a picture of what I ordered adding 50% more too to what I received just very disappointed in this company

+9
Date of experience: June 30, 2020
GB
1 review
0 helpful votes
Follow Susan L.
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I ordered flowers for my daughter to be delivered on 22nd april she hung about all day and nothing arrived she was dissapointed and so was I
I have flowers ordered for 1st may and now regret using this site although it was recommended by a friend
It's impossible to phone because the number is permanently busy is this any way to run a business

Date of experience: April 23, 2020
GB
0 reviews
0 helpful votes
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Avoid
January 10, 2022

Do not order your flowers from lovely flora world. I & many others have been conned by this company read Facebook page avoid flora world before parting with your money

Date of experience: January 10, 2022
GB
1 review
0 helpful votes
Follow Lynn B.
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Ordered flowers 4 weeks before 11th may fir flowers to be delivered, but wasn't delivered till the 13th may she had to throw away half of the bouquet, very very upsetting as my sister needed cheering up after such a very awful year, sent several emails and no reply from this company stay clear of these people awful service and they do not reply, very upset and wish I went to the company that I normally use with fantastic service and never dissatisfied, my sister could not send pic as she has no mobile to take pic ç

Date of experience: May 16, 2020
GB
1 review
0 helpful votes
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Bad service
March 15, 2021

I placed an order on the 6th of March to be delivered on the 12th of March. To date I still have NO order or refund infact NO response! I had to go out and buy replacement mothers day flowers which also cost me! All round BAD company would never deal with them again CON!

Date of experience: March 15, 2021
GB
1 review
0 helpful votes
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I ordered a bouquet for a close friend who had lost her husband. I paid for the bouquet in full and placed the order on 10th April. I received an e mail saying the flowers would be delivered on 11th April. It is now 13th April and the flowers have not been delivered. I have sent 2 e mails to lovely flora world and have had no reply! I will no use this company again and am hoping I can get my money refunded as I paid by bank card. I would not recommend this on line site for flowers.

Date of experience: April 12, 2019
GB
1 review
0 helpful votes
Follow Scrooge M.
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Ordered A bouquet of flowers for our anniversary, looked at the pictures on the site, took advantage of a 50% more flower offer, and when delivered there was only 14 flowers in a box, one of which was dead, and the others past their best. To be fair when I rang to complain, they did send me another bouquet the next day, but this time they was not what I had ordered the first time and again in a box, not arranged as on the website. I would have done better going to a petrol station. DO NOT ORDER FROM THIS WEBSITE!

Date of experience: July 25, 2020
GB
1 review
0 helpful votes
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Finally
January 28, 2019
Updated review

At last after threatening legal action I have received refund for both amounts. Anyone who has a problem with this company persist and you might get there. I would never ever use them again.

Date of experience: January 28, 2019

Should be closed down
January 12, 2019
Previous review

Flowers arrived 3 days late DEAD and was charged twice for order. Eventually got one refund but still no refund for second charge despite loads of ignored e mails. Disgusting company need to be closed down

Date of experience: January 12, 2019
GB
1 review
0 helpful votes
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Avoid
April 1, 2019

Ordered flowers for mothers day over a week ago requested delivery Saturday and still not arrived quick enough to take my money though emailed but still no response

Date of experience: April 1, 2019
GB
1 review
0 helpful votes
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Ordered flowers for Mothers day arrived wrong day. Half were dead others lasted 2 days. Sent 3 emails no reply. Very bad customer service. Do not waste your money

Date of experience: April 4, 2019
GB
1 review
0 helpful votes
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Ordered flowers for Mother's Day because said they'd deliver, did not arrive even 2 days later! No response to email and telephone not answered. Appalling!

Date of experience: March 21, 2023
GB
1 review
2 helpful votes
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Never again, never! Flowers not been delivered, i received so many email with different delivery dates. And they dont want refund all money back. Horrible service!

Date of experience: April 15, 2020
GB
1 review
0 helpful votes
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Don't use this company
January 11, 2023

Do not use this company. Late delivery and rubbish customer service. They lost out as my daughters wedding in May and would have used them but they are pathetic. Shop local. I'd no *******

Date of experience: January 11, 2023
GB
1 review
0 helpful votes
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Not as advertised
July 14, 2020

Bouquet much smaller than the advertised one with poor quality carnations. Not worth the money and don't bother to complain as you get nowhere slowly.

Date of experience: July 14, 2020
GB
1 review
4 helpful votes
Follow Trinity M.
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Advertised bouquets and balloons for mothers day. I ordered a bouquet and balloon which never arrived in time. Whats the use in delivering days later?. READ THE SMALL PRINT ABOUT DELIVERY.
YOU WONT GET A REFUND IF ITS LATE, THEY WONT REPLY TO EMAILS AND THERES NO CONTACT NUMBER.
They should be shut down by trading standards, bloody con artists!

Date of experience: March 10, 2018
GB
1 review
0 helpful votes
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Missing flowers
July 20, 2023

Bought 2 lots of flowers and chocolates but only got one lot delivered. Not the first time. I am not impressed.

Date of experience: July 20, 2023
GB
1 review
1 helpful vote
Follow Jean E.
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Me and my sister order flowers from Lovely Flora World for a family member who had received very upsetting news. We thought the flowers would be a lovely surprise and let them know we were thinking of them. Well not only did the flowers turn up a day later than requested. The flowers were almost dead when they arrived and that was both bunches. Me and my sister were devastated when we seen the flowers so I took pictures and contacted Lovely Flora World and informed them also sending them the pictures of the almost dead flowers. I emailed the company 3 times before they responded. I sent pictures at their request and no response. So I emailed them again and 9 days later still no response. They advertise that they will replace flowers if not fresh. Well that is a lie. My tracker followed the delivery and it took 5 days for the flowers to be delivered without water. Don't be fooled by their advert the flowers are not cheap. I ended up going to a supermarket to buy 3 large bunches of exotic flowers and a vas for the same price I paid for dead flowers from the appalling florist. I'm gutted now I have read feedback comments as I would not have used this company. Be warned Lovely Flora World are a rip off service who deliver dead flowers and will not respond to your emails. DO NOT USE THEM... avoid at all cost.

Date of experience: June 12, 2020
GB
1 review
0 helpful votes
Follow Tina T.
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Presentation of these flowers are awful and also flowers missing. Customer service terrible, they offered me 20% off a next order - as I wouldn't order again then that's pointless.

Date of experience: August 19, 2019
GB
1 review
0 helpful votes
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Rubbish Roses
May 15, 2020

Do not buy from this Company, Roses half dead, no balloon, message printed on cheap paper and stuck on card - totally rubbish. 3 emails and phone line not manned.

Date of experience: May 15, 2020
GB
1 review
1 helpful vote
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I sent flowers to my mother for mothers day they were dead wilted moth eaten stalks with no heads. They offered a replacement but then never sent them. Rip off lying company they dont care.

Date of experience: April 15, 2018

Overview

Lovely Flora World has a rating of 1.4 stars from 728 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lovely Flora World most frequently mention mothers day, customer service and trading standards. Lovely Flora World ranks 262nd among Flower Delivery sites.

service
170
value
155
shipping
163
returns
109
quality
148