Look Fantastic

I'm really disappointed with Lookfantastik a lot. They have sent me wrong items, i filed a claim with images of wrong goods and they just keeping sending me same questions about an item, which i cannot provide, cause i didn't get the product (for example batch number and so on). I write them that i cannot provide this information and attach the photo of the wrong goods, but they just keeping ssending same question on autoreply again and again and clossing the claim. No respect to the customer at all. I don't recomend this company at all.

This company sent me empty product boxes. After numerous contacts via their website & emails (including 1 where they told me to send an email to an incorrect email address) over 4 weeks without any resolution I finally rang them (paid for international call from Australia to UK) & spoke to a young female. I was kept waiting whilst she "checked it out" and only after I stated that I would report them to online fraud authorities, was finally told that yes they had received my email with the completed "non delivery disclaimer form". I had advised them many times that I wanted the missing items resent but she still asked me if I wanted a refund or the goods in question. I asked for the items to be sent express post but was told "we don't do that". No apology for their colossal mistake. The items were finally received almost 6 weeks after my initial complaint. Included in the package was a discount voucher for fresh fruit & vegetables which would have been great if I LIVED IN THE UK! These people are idiots, their customer service is a joke and they need a massive kick in the backside. Suffice to say I will NEVER buy anything from them again.

DO NOT ORDER FROM THIS COMPANY!
I am a long time consumer of lookfantastic, sometimes ordering up 250 euros in products.
My most recent order had these two items half used and I complained to look fantastic and in return they offered 25 euros as a refund. They have become so unprofessional to sell used products and refund a tiny fraction of what I paid - they have been thieves! Beware you will not be helped - you do not want to spend good money here and receive used products, do you? They are stealing from you!

Order from lookfantastic.ae (UAE) never made it directly to me, despite clearly stating my delivery address. Since a few weeks ago the order is held at a pickup point - without any information in regards to where to collect the delivery. Picking up is not a problem for me though. Not mentioning the fact it took almost 3 weeks to arrive to the country. Have not heard about deliveries from US to UAE in 5 working days max?

Absolutely terrible customer service:

"I can see from the tracking information that your order has arrived at a pick up point.
We would encourage you to collect your parcel from the pick up point."

I could see this on the website tracking info, thank you for the obvious answer!
Why the order was sent not to my address as initially suggested and was left at a pickup point?

When followed up with the request: to give me at least an explanation or a pick up point location:
2) Why the customer service representative replies with basically a "we don't give a... answer:

"I am very sorry but due to the way this order was sent we are unable to get exact details we would encourage you to get in touch with your local courier provider and seek advice from them"
Ticket closed. Everyone is "happy"

Do I have to call YOUR shipping company, despite you promised me to deliver the product to my doorstep?

Do not order from them.

I ordered a very expensive Tom ford perfume for a friends birthday on 3rd of March 2023, however the parcel was lost and was not delivered which was disappointing. After contacting Lookfantastic customer service for over three weeks to try to rectify the problem and replace the perfume, they confirmed this would be sent out and I received an empty delivery box without the perfume. I contacted look fantastic again to try to get a refund or a replacement as soon as possible and they blocked my account instantly. This is the worst experience I've ever had from an online shop. I spent £112 on a perfume for a friend, not only did I not receive the item, when I complained about the poor service, they instantly deleted my account and the information on my orders was lost. I would highly recommend not purchasing expensive items on their website because they take no accountable or responsibility for their disgusting customer service and will not recommend any family or friends to shop there. Never have I shopped somewhere that has brought me to tears with the poor level of customer service.

Very bad delivery service, very bad customer support, even more like a kind of fraud! They don't deliver your package and while you don't know where it is at all they even don't cancel your order to pay back!
It is the best pattern of irresponsibility, if you need anger and headache for sure order something from LOOKFANTASTIC!

I don't write many reviews but felt I needed to this time. I placed an order with this company and then looked at these reviews (I know I did it the wrong way round). After reading so many bad reviews I was really worried that I wasn't going to get my order, the free delivery or the free gift and that perhaps I should have shopped elsewhere. I called them up and asked if I could cancel the order as I had only placed it the evening before but the staff member said this would be tricky as the items were all in stock and it would be despatched later that day. I was very sceptical but agreed to wait a while and call back if I had a problem. Two days later and my order arrived, it had been shipped by recorded delivery, was very well packaged and included a gift bag with lots of sample sized items plus a full size tube of self tan (which I won't use but will definitely pass on to a friend or relative). Overall I have to say that I have no complaints at all from this company and am baffled as to why there are so many bad reviews on this site.

The item I ordered took an age to arrive and when it finally did it was the wrong item - similar to what I ordered but not the same. You can't reply to any emails they send you as they all have "do not reply" at the top so you have to log into your account and open a new issue. I did this and was advised to return the item by click & collect and the replacement would be sent. I did this straight away but it took over a week for them to get back to me to advise my replacement had been sent.

When I got the replacement it was the exact same incorrect item as they had originally sent me! I had to open another issue on line, contact them, and return the item. I advised that this time I wanted a refund. I waited for a reply - nothing so I contacted them again and again and again until finally someone got back to me advising that my item had not been received. I tracked it online through click & collect and they had received it 5 days previously. I emailed yet again to complain but no-one got back to me so I had to phone them up. Miraculously my item has suddenly been found at their depot and they advised I'd be refunded.

Appalling service, would never use again, especially when there are so many better similar websites out there offering a much better service.

BLACKLIST LOOKFANTASTIC.

TERRIBLE SERVICE.
I ordered 600 dollars worth of goods, they messed up the delivery.

I didn't even receive the item, when i followed up they told me that delivery people returned it to them.

They REFUSE to redeliver.

They made me agreed to a refund, and they have been holding my money for close to half a year. NOBODY followed up unless chased and NO CUSTOMER SERVICE properly read the history of my messages, ended up repeating every single time.

Ridiculous, I still have not received my money and still waiting, probably just waiting for another stupid standard message again.