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164

2 Reviews by Evelyn

745 Views
6/11/21
Verified purchase

We ordered a Bosch dishwasher online which Argos failed to deliver - not just once but twice. The first time the driver called to say he was on his way and asked which floor our flat was on. I told him the 4th floor, then oddly enough 5 minutes later he called back to say he couldn't find a parking space and we would have to reschedule. I looked out the window and advised I could actually see parking spaces round the corner but he said it was too late and he had already left the area! I had to then phone Argos (no-one called me) to reschedule. I got another date for 6 days later but no-one turned up again - this time we didn't even get a phone call from the driver. On both occasions we had were given a 12 hour delivery window - 7am - 7pm and had to wait in for 12 hours each time. After the second failure I had to call Argos to find out what was happening - no explanation was given for the second failure to deliver so I cancelled and asked for a refund which I finally received 10 days later. At no point in any of this did anyone from Argos either phone or email me to apologise. In the end I did what I should have done in the first place - I went to a local supplier who gave me a 6 hour delivery window and delivered several days later. The people I dealt with were friendly and helpful - the exact opposite of my dealings with Argos. This was my first and last purchase with Argos. In future I'll stick to local suppliers who understand what good customer service actually means.

Tip for consumers:
Still to local suppliers who care more about customer service

Products used:
bought a similar dishwasher with a local company

Service
Shipping
12/4/14

The item I ordered took an age to arrive and when it finally did it was the wrong item - similar to what I ordered but not the same. You can't reply to any emails they send you as they all have "do not reply" at the top so you have to log into your account and open a new issue. I did this and was advised to return the item by click & collect and the replacement would be sent. I did this straight away but it took over a week for them to get back to me to advise my replacement had been sent.

When I got the replacement it was the exact same incorrect item as they had originally sent me! I had to open another issue on line, contact them, and return the item. I advised that this time I wanted a refund. I waited for a reply - nothing so I contacted them again and again and again until finally someone got back to me advising that my item had not been received. I tracked it online through click & collect and they had received it 5 days previously. I emailed yet again to complain but no-one got back to me so I had to phone them up. Miraculously my item has suddenly been found at their depot and they advised I'd be refunded.

Appalling service, would never use again, especially when there are so many better similar websites out there offering a much better service.

Evelyn Has Earned 4 Votes

Evelyn N.'s review of Argos earned a Very Helpful vote

Evelyn N.'s review of Look Fantastic earned 3 Very Helpful votes

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