The item I ordered took an age to arrive and when it finally did it was the wrong item - similar to what I ordered but not the same. You can't reply to any emails they send you as they all have "do not reply" at the top so you have to log into your account and open a new issue. I did this and was advised to return the item by click & collect and the replacement would be sent. I did this straight away but it took over a week for them to get back to me to advise my replacement had been sent.
When I got the replacement it was the exact same incorrect item as they had originally sent me! I had to open another issue on line, contact them, and return the item. I advised that this time I wanted a refund. I waited for a reply - nothing so I contacted them again and again and again until finally someone got back to me advising that my item had not been received. I tracked it online through click & collect and they had received it 5 days previously. I emailed yet again to complain but no-one got back to me so I had to phone them up. Miraculously my item has suddenly been found at their depot and they advised I'd be refunded.
Appalling service, would never use again, especially when there are so many better similar websites out there offering a much better service.