Look Fantastic

Please do not buy anything from them, I ordered a package by mistake and after less than 30 mins, I cancelled it, but unfortunately, they pushed the shipment and refuse the cancellation,
Their are not reliable retail at all

Ordered 3 products from lookfantastic.co.in in month of January. Was supposed to receive them within 30 days, parcel is untraceable after getting in touch with them
They promised I'll receive the order in next 30 days. Still not here, asked for a refund to which they refused. They just gaslight their customers and cheating them
Of money.

I ordered almost $600 worth of products and over a week later still had not received my dispatch email. Tried to log in to account and it wouldn't recognize my account. Made new account and emailed them. Got response 48 hours later that the order number I provided could not be discussed with me because it was a different account! Spent MY money to call the UK to get answer and got put on hold for 10 minutes to be told my order was cancelled and I had not been charged. Will definitely verify this with my credit card company. Would NEVER order with this company again.

I placed an order for 2 items & paid for express shipping. I received an email stating order would be shipped within 48 hours. For 2 days my order was 'Progressing'. On the third day, I was locked out of my account & when I requested my password to be changed in case I had gotten it wrong, they said there was no record of my email address existing with them! 7 days later I still have no products & still have no access to my account. Scary thinking they have my credit card details & are acting as if I don't exist. Don't go anywhere near this company!

Absolute trash. I sent 3 cancelation requests and they were "unable to cancel as it was already dispatched". It was not dispatched, I had placed moments before and it was night time on a holiday.

I'm sure their return process is an absolute nightmare as well. I will never go to this website again.

Worst service ever, it's been 25 days and till now there is no update on my order. Never ever order from look fantastic. Their customer support is weird and not helpful at all. If you want to order from look fantastic order but don't except the product to reach you.

I advise anyone considering placing an order with this company not to. They have lied to me about my order, they deceive and potentially I doubt I'll get my order. I am going to see my solicitor on Monday as I'm not waiting for Look Fantastic to sort this out anytime soon.

Look Fantastic have shockingly poor customer services. I can't be sure but I think this site is a scam, I don't think they're real. I just don't think any proper site could survive giving how poor they are at doing their job... I have used them twice (like an eejit). Both times were a massive fail. My first order was a few years ago so I assumed if they had survived this long they wouldn't be a fake site, but my second was an even bigger disaster than my first. Trust me, I've learned my lesson now. I'm annoyed with myself that I didnt check out online reviews before ordering, then I would have seen what bad feedback they get

Terrible terrible terrible company and customer service. I ordered hair products on July 9. I contacted them 3 weeks later because it had not arrived but they said they can't open an "enquiry" until 30 days have passed. I contacted them after 30 days and requested a refund because my order clearly was lost or something and they said they would do that. I have not gotten my refund. It's now Aug 31 and I have contacted them 7 times already and each time they have an excuse for why my refund did it go through. First time they claimed my credit card rejected the refund ( ya right. That's impossible), the second time they claimed that they refunded my PayPal account ( they did not), and now they are telling me it's been refunded to my " payment portal". Whatever that means. These people are crooks. It's a scam. Do not buy from them.

I am still waiting for my order.
The customer service and the shipping company are blaming each other for the delay ( I sent the shipping Co email to the customer service).
Very frustrating experience, having a customer service "sorry to hear that" is far from enough.
Website not appropriate for urgent needs, estimated delivery date not accurate.
After more than a week in a 24h delayed status (!), They refused to refund my - obviously lost - parcel until I receive and return it. Very good strategy to never refund the customer!
Worst experience ever, stay away from Look(not)fantastic!