Look Fantastic

They dont know how to pack their orders, my order was damaged and therefore it didn't deliver to me when it arrived in my city. YET! They kept me waiting for 3 months while I sent over 15 emails to refund me my order! They kept on sending me the same response that they needed to investigate the issue with the courier, when actually the courier told me from the very start that my order is damaged. Yet I waited for them to refund me for 3 months!

I placed an order in January with Lookfantastic but the final item valued at £16.21 has still not arrived even though the money has been deducted from my account. I have made several attempts to get the issue resolved with no joy, so I have asked to have a cancellation and full refund in February, which I am still waiting for and we are now in March. I have been passed from pillar to post and I'm still waiting to hear back from this company about my issue. I would never order anything from them again or recommend them to anyone else, as in my opinion they are disgraceful!

No refund on the item that cancelled by seller as item sold out. The reason was the amount of charge no tally with the amount showed at lookfastastic bills. This was due to I bought from Singapore using visa, there is currency floating rate for amount deduction from my bank account. Waste a lot of time to liase with a few of Lookfantastic CS, non of them can help to settle the refund. Does not recommend for overseas buyer if you faced issue need for refund, you might not able to get it at the end. No common sense even from their finance dept officer.

I ordered an item to be delivered on the 30th November, 2022 and still have not received on the 23rd December, 2022. No communication from the company as to why my item has been delayed. Second time experiencing delivery delays. I tried speaking to customer service who said to expect a couple of days delays, 23 days however is ridiculous! I had to ask for the complaints procedure 4 times which they refused until finally they said send an email with the complaints. Absolute joke of a company! Avoid at all costs.

I placed an order yesterday morning. Just 1 minute after placing it, I realised I did not want it. So I emailed customer services, and also called them directly to tell them I wanted to cancel the order. They reassured me it was in process.
I sent another email at 6am today requesting a confirmation that the order was cancelled.
More than 24 hours later I received an automated email that my order was despatched which I did not want!
Look fantastic also took my money from my account without my authorisation!
The manager was very unhelpful and non apologetic, stating that cancellations are not guaranteed and refused to issue an immediate refund! They want me to wait for the order I did not want to arrive, and return it back to them, before I can have the money back they took without my consent! Shameful! Awful and inept customer service! Do not trust!

Unbelievably bad service - ordered bath salts 4 weeks ago - first order was 'damaged in transit' and returned to sender - second delivery was 'left in secure porch' which wasn't mine because I don't have one, and, I waited in the whole delivery slot and nobody came. Massive chain of correspondence with them trying to get replacement or refund and their systems are convoluted, time-consuming and beurocratic. It has cost me hours of wasted time chasing this order and still I have no bath salts and no refund. Disgusted. Hermes are rubbish and so are they.

This is a horrible company with abhorrent customer service that — from the customer's end — is basically nonexistent. I placed an order 4 months ago and still have not received all the items I paid for and my requests for refunds have gone ignored. I have received only automated emails or human-initiated emails filled with canned responses that provide no additional information whatsoever. Do not walk, RUN AWAY as far as you can and as fast as humanly possible. AVOID. AVOID. AVOID. AVOID.

Worst customer service I have experienced so far. Do not recommend to order from this site! I have received my order, there was a wrong item in it. Have tried to contact customer service via Internet and email-no answer. I live in Sweden and do not wish to spent my money on calling them. I wait for responce some more and then see if I can turn to charge them legally through our swedish konsumentverket, which deals with $#*!ty companies like this one. May be that will teach them.

I stupidly ordered from this company for a second time no item dispatched just told it will be sent the first order took weeks to be dispatched and they then sent it to the wrong address don't touch this company i was lucky that the person that received my item was honest and handed it over

I am a long term customer and very satisfied for a number of years until about 6 months ago when I moved apartment, I changed address on my account to my new apt, confirmed with customer service but I have not received my products since moving, payments are still going from bank. I have contacted customer support on a number of occasions with assurance from them that all is sorted but still nothing. I have been extremely happy with the products I have received but this company really needs to hire and TRAIN some new admin staff that can deal with a simple request like a change of address (minus 2 stars)

Poor customer service, you feel unprotected as a customer as they can change the terms and conditions whenever and whatever they want
Wasting me £70 extra on a product that they change their price instantly after I ordered

They have 0 empathy for consumer, response team often ignores your questions completely. They will withhold any money they can (I have had 2 separate occasions where I have experienced this). Shipping company used is awful, even after I tried to pick up my package directly they returned it. Somehow LookFantastic thought they were owed 60E in shipping and deduced it from my original purchase. Thieves, really. Thieves with 0 empathy.

I have ordered Kerastase shampoo and paid more than other websites because they offered the Loreal Maskara, it never came with my order when I checked the website again after less than 5 days of my order the price was lower and the free gift was only over certain amount. It wasnt clear when I purchased and I would have gone to amazon or any other website as they had the same product cheaper. They could not care less when I complained and I am just not buying from them again there are plenty of good places that care about their customers. Just don't go for them as if you have plenty of other options. That is my advice.