Look Fantastic

I have ordered Kerastase shampoo and paid more than other websites because they offered the Loreal Maskara, it never came with my order when I checked the website again after less than 5 days of my order the price was lower and the free gift was only over certain amount. It wasnt clear when I purchased and I would have gone to amazon or any other website as they had the same product cheaper. They could not care less when I complained and I am just not buying from them again there are plenty of good places that care about their customers. Just don't go for them as if you have plenty of other options. That is my advice.

I ordered a kerastase product more than 2 weeks ago. The product never arrived. There is no way to contact them apart from using some dodgy messaging service. I asked them to cancel my order and they told me that i can do this myself. When i click on the 'cancel order' button, it throws me back an error message. Messaged them using the dodgy messaging service again and they again said i can do this myself. Basically a robot replies back and signs the message as Mohamed. I dont actually think this is a real website at all. They stole my money and i dont ever think i will get it back. Bunch of thieves..

I created my account with Look Fantastic twice, ordered a bunch of items and after 3 days, when i tried to login, it says that my email address and/or password does not exist. I tried to do a forget password, and the email response i get is, my email address does not exist in the system. What the hell!

First time i thought i was my mistake, and recreated the account and reordered the items. Checked on Day 2 and items were in ' awaiting stock pick' status. Try to login on day 3 and account does not exist. After recreating my account the 2nd time, i sent an email to Customer Service with screen shots of my 1st order and CS responded that they could not ship the items due to security reasons.

Look Fantastic - if you dont ship to Malaysia, get the country out of your list. But don't freaking take all my orders with my credit card details and then proceed to delete my account!

Worst thing, there is no way to contact customer service unless one has signed up for an account! Idiots!

BUYER BEWARE:

If you do not live in the UK or USA you will be charged duty.

I purchased some items, on lookfantastic.ca and was not told at all that I would be charged duty and taxes.

It is a.CA website so as a consumer you believe it is a company located in Canada.

Even at checkout it doesn't not say anywhere that you will incur additional costs.

After speaking to customer service they in essence told me I'm SOL and the information is located in the terms and conditions.

Just based on how deceitful this is I would encourage anyone to reconsider purchasing with Look Fantastic and send your business elsewhere

I ordered 2 shampoos from the website in March 2020, before the lockdowns began. Till date, I have not received my order. When I asked for an update on the same, I was told that Look Fantastic has no way of knowing which company was to deliver my order, but they know that the order has been despatched. Strange, for a company that delivers products to people. I repeatedly followed up with them on my order. They apologized, saying they'd replace my order with a fresh one. I have not received either order. Fed up, I asked for a refund for the amount I had initially paid. I was told the refund would be processed within 3-5 days. I have received NO refund till date. This online company is a big fraud, and I would request people not to order things from them.

Super horrible customer service. My order is marked as delivered, without being delivered. The customer service asked me to fill a form and submit it. 5 days passed and I asked them what's the status, and now they tell me that the form was not accepted.The customer service agent keeps asking me the same questions over and over and are not refunding the money for the non-delivery of items. THIS NEEDS TO STOP NOW!

Yesterday I got the package. But the delivery company forced me to pay for the delivery. WHAT THE... IS THIS? I have already paid for the delivery online and now again I had to pay. It took full month to deliver, what was promised in 1 week. They cancelled 2 of my items and inform me about one cancellation only. They are the worst shopping company I have ever deal with. I will never order from them again and will never suggest anyone to do.

I purchased expensive SteamPod straighteners from Look Fantastic, after using them once it was clear that not only did they not work, they had been damaged. After spending four days in total trying to raise the issue with the incompetent customer service team, via the live chat, message and email platforms accessed on the website, I was told that even though the company breached The Sales of Goods Act for failing to provide a product that is fit for purpose and of satisfactory quality, I would not be entitled to a refund of the £300 product. Absolutely disgusted with the unacceptable and unlawful handling of this issue. Never using this terrible company again and I'd recommend that everyone else do the same. Avoid at all costs!

I ordered Chantecaille products (valued at $135 CA) and was sent their December edit subscription box instead, which had 4 sample size products, a headband and Revolution retinol oil, for a total value of $31 CA. I requested they send me the products I paid for, but instead, they ignored my request and their mistake, and asked that I return the products they sent by mistake. I told them I would happily return the box if they provided me with a pre-paid shipping label, but instead, they are wanting me to pay to return something I never wanted in the first place, that THEY sent to me by mistake, and that are crap products? Meanwhile, they have not offered a refund for my missing products, nor have they offered to send them to me. Yes, why indeed would I not want to pay out of pocket to return their crap subscription box, while gifting them the $135 I spent? I will never order from them again.

I put an order in mid January and still have not received my package 6 weeks later. I've gone back and forth with them over email/messages, and all they say is that they're "investigating" to see where my package is. It has been 6 weeks since I put my order in, and they have been "investigating" for 3 of them! I received the most vague replies when I ask them any kind of questions as to where abouts my package is or if I can get a refund, and everytime I send a message someone different replies. This company is very unorganized and very unprofessional.

Seconds after placing my order i realised i sent it to my home address instead of my work address. I tried to cancel it and it said unable to cancel because your order has been dispatched already, this after 1 minute top? So i was forced to receive the parcel pick it up then send it back. It was confirmed they received and it's been half a month now and no refund! I have contacted them several times. I am not ordering again from them and decided to leave this review so no one has to go through this

I have ordered sunblock from the website. It was showing that the sunblock will be delivered within 2 working when I ordered. 10 days have passed and still nothing is delivered. It is really bad to mislead customers into buying from the website and not to deliver. I am extremely upset as I got need to on travel to a sunny location and I need to use this sunblock and I still don't have it. I got melanoma and the dishonest and untruthful updates and behaviour created anxiety and makes me desperate to find alternatives now as it is clearly I will won't receive the order from you after more than two weeks from ordering.