I was not clearly made aware of how long the order would take to process and ship- I am sure it says it somewhere on the site but it was not noticeable enough for me to acknowledge. I never received any confirmation email- I called and they said they would send another one- NEVER got that either. Still haven't received items so no clue how the quality is yet- but judging by the site and customer service experiences- I am not expecting much. Would not shop again,
I ordered 2 pair of shoes that were not true to size. I called customer service and was on hold 40 minutes before being told that I had to request the return online and an email will come in 24 hours. The email still hasn't come and it's been 4 days. I will NEVER order from Lollicouture again
They show you pics of really cute well made clothing and the stuff you receive is cheap and poorly constructed. They sent me an email stating all my items shipped then I get the box and handwritten next to my missing items they wrote "on back order". When you call their "office" there is not even a supervisor there, they are a joke!
My order took forever to show up (15 days). I think it left the warehouse late, then had a problem with the postal service. Not entirely sure whose fault it was, but the experience was less than optimal. When I got my order, it was missing one of the items. On the packing slip was a hand-written X with "refund" written next to it. Still haven't received the refund, or a notification that I will be receiving it. As for the items, the swimsuit I ordered for my wife was great. Seems to be very nice. The shirts were made of a very thin material. Overall, I am not likely to order from them again, but their prices were great so that might sway me.
I understand I ordered special items. Which I think should be labeled on the item when selecting and not in your information section. You're asking me to do a review on items I haven't even received. It's been 9 days and I would think by now the order should've been shipped but it hasn't. I'm not happy right now. As quick as you all deducted the funds from my account I would think the service would be a little faster.
Items arrived in time but shipping was ridiculously expensive. Sandal styles were okay but sizes were completely off. Sizes printed on top side of shoe didn't match sizes on sole side. Some shoes even had makeshift sticker sizes stuck on them to hide the sizes underneath! Time is against me else I would've returned the entire batch so I've had to sit and match the sizes to proper US sizes myself. Poor quality control.
From start to finish the experience was fantastic. Items arrived on time, boots were comfortable and stylish and best of all the price was right! I ordered them in dark brown and in a lighter camel color... luv 'um!
I am not new to online ordering, in fact I've been doing it for years on multiple sites. I have never had an issue like this before. First, I am provided with incorrect tracking information. Then, my order is finally delivered after 2 weeks and only 2 of the 5 items I ordered were included. I did, however, receive an invoice stating 2 of my items were "refunded" and the other was "back-ordered". Mind you, when I originally placed the order, this was NEVER marked and I was never made aware prior to receiving my order. Completely unprofessional and I will never order from this company again.
I placed an order on 2/14. After order was placed funds for purchase were deducted from my account within 24-49 hrs. I have yet to receive tracking information. This is my first purchase from your company and my hope is that I am satisfied with the merchandise because the customer service has been sub standard..
Ordered swim wear and paid with paypal
A week past and acknowledgment of order and shipping.
Emailed with no answer and called and was put on hold forever and nobody pickup.
Have a dispute wanting a full refund for an item that was never ship.
Don't let the prices full you, they are scam artist
I give them 3 star cos some their shoes are really small for size 10. I ordered 4 pairs all size 10,2 pairs did feet well and the other 2 were so tight. Putting them made me feel like they were size 9 and not 10 as the label said. Overall the shipping is fast
This company is fraudulent... The same person always answer the phone and gave me another to the so call Hold Department which nobody answers because it's a cellular phone! I will be filling a fraudulent claim against this company that stole over $100 from my bank account and never sent my order!
I placed the order for two bathing suits on 09/25. The only thing that I received was PayPal confirmation that the money was taken out of my account. I have yet to receive order confirmation, shipping notification, or a response from the email that I sent to customer service regarding this very issue. I will wait 1 more week for response until I file claim with PayPal to refund my money. This is not how an online retail company should function.
Well I was given the option of shipping in 2-days. One week later I finally received my order. Had I known it would take that long I probably would not have bothered placing my order. I understand that my item was shipping from far away. And I'm fine with waiting a few extra days. However, I needed it in a rush as I was leaving out of the state for a week. Too bad the order didn't release this bit of information beforehand. :(
I was so excited to finally find the red heels I've been looking for and they were on sale for $8.99. I was able to save an additional 10-15% discount which was awesome. I was very satisfied with my whole experience. I will be ordering thru Lollicouture again. ☺
Refused to cancel my order before it even shipped, then lied THREE times about the delivery date! Was guaranteed expedited shipping and they did not come through. Good luck with customer service! You MIGHT get a halfway decent response via email. Be prepared to hold for 20 minutes if you call in! Will NEVER order from this pathetic company again!
Aside from not being happy with the dress I purchased, the company has horrible customer service. I waited 15 minutes for someone to respond my phone call(never did). Shipping took extremely long as well as a response through email to when my item would arrive. The first email said I would receive another email when my order was shipped. Never got one. To top of off the material of the dress was see through. Overall not a good experience.
The biggest problem I have with your cite, is that every time I purchase through you guys, you always take a unfortunate amount of time "Processing the Order". After waiting nearly a week on on order I finally got in touch with one of your Reps, and they said that for each new customer it takes a certain amount of processing days etc. Except I am not a new customer and every time I order I have to go through some horrible run around after paying pretty much more then my order on shipping alone. I think you guys can speed that up in some way shape or form.
Poor customer service, and misleading advertising..."free shipping over $50" means only if you don't take advantage of other offers on our site... if you're going to do that, have the honesty to say that up front. After holding for 15 minutes for a rep to tell me that and offer no apology for the misleading advertising... makes for a ticked off customer..
If your ordering last minute as I did, it might not make it, I chose 2 day shipping on a Tuesday and got it the following week on a Wednesday. Everything came exactly what I expected and very happy with it. Just be careful about the deadlines for ordering time :)! Otherwise all was good for this site!
Overview
LolliCouture has a rating of 3 stars from 2,774 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LolliCouture most frequently mention good quality, timely manner and fast delivery. LolliCouture ranks 35th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members