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    Lol.travel

Corporate Values

Overview

Lol.travel has a consumer rating of 1 star from 3 reviews indicating that most consumers are generally dissatisfied with their purchases. Lol.travel also ranks 30th among Discount Travel sites. The most common issues with Lol.travel are around customer service, which is not as good as expected by some customers.

Positive reviews (last 12 months): 0%
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Top Critical Review

“Bait and Switch with Horrible Customer Service”

Daniel C.
8/8/20

We booked a hotel room studio suite. The sales cart took us to the payment with no place to confirm the room type. When we paid, the confirmation was for a standard size room at the studio rate. When we called to correct, we were told that it was our fault for not confirming the room before payment. Therefore, we booked the standard room. We then asked to cancel the reservation and they hung up on us. Use at your own risk.

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Reviews (3)

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danielc1829
1 review
0 helpful votes
August 8th, 2020
We booked a hotel room studio suite. The sales cart took us to the payment with no place to confirm the room type. When we paid, the confirmation was for a standard size room at the studio rate.

When we called to correct, we were told that it was our fault for not confirming the room before payment. Therefore, we booked the standard room.

We then asked to cancel the reservation and they hung up on us.

Use at your own risk.
margaretj130
1 review
0 helpful votes
January 23rd, 2020
To save time for other travelers and alert your attention on loltravel, I summarize my experience in short:

1, loltravel advertised an attractive rate of hotel room, saying the price includes free parking and is refundable

2, the only extra fee to be paid at hotel is U$25

After I paid, the confirmation email repeated above, but the voucher which is supposed to show at hotel says the price does not including parking.

They agree there is mismatching but say they are not responsible for dissimilarities on website, it's third party's job. I called the hotel directly, the hotel said they don't know why the website described the parking is free in 4 occurrences, asked me to check with the website and told me the resort fee is U$33.75, not U$25 as stated in the voucher provided by loltravel.

Loltravel suggested to provide 20 Euro discount for my next hotel booking on loltravel if I keep this reservation and after I check out. Otherwise they suggest me to cancel the reservation but they may keep me 2 months to wait for the refunding. While the rate of other hotel rooms is increasing with the time.

To make it worse, they arbitrarily modified customer's existing booking on their website!

If you don't want to go into this kind of dilemma, please be cautious on loltravel.
laetitiag3
1 review
1 helpful vote
September 9th, 2019
The problem bying tickets with them is you dont know who you are dealing with and who takes responsability when something goes wrong.

- i buy tickets to lol com
- flights are done by 3 different airlines that dont collaborate with each other
- when you get in trouble you find out someone else emitted your tickets and theeefor are responsible:
At the end no one is responsible and i am late 24 hours plus spent another 150 euros and nobody cares.

What i think they ve done wrong:
- i didnt get the right check in numbers to do the check in online. Stayed stressed the whole way because you cannot confirm your connection flight at the first airport (they dont work with each other)
- they sell me a flight with a 35 min connection in an airport that has no transit zone (they obviously are not well inforned). In 35 min i am expected to get out of the plane, get out of airport, check in, do security check, passport control ect. But uups. Check in close half an hour before the flight so I am stuck from start.
- you obviously miss your connection. Stress. Frustration. No other flight that day. Find a hotel. Get to town. Find food all that pregnant and sick. And the only customers service you get is "its not our fault".

It turns out it no one fault. I lost 24 hours. Have a small baby home waiting for me. Spent 150 euros extra and that s all.

First and last time for me dealing with them.

Q&A (2)

Answer:

This is my first and last time using loltravel! My trip is not delivered yet but they already made a lot of mistakes and denied to compensate customers. My appeal to their management is in vain, that's why I complain in public media.

By margaret j.

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