• Lol.travel

Lol.travel

Overview

Lol.travel has a rating of 1.33 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lol.travel most frequently mention customer service problems. Lol.travel ranks 147th among Discount Travel sites.

  • Service
    12
  • Value
    13
  • Shipping
    11
  • Returns
    12
  • Quality
    13

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
2
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How would you rate Lol.travel?
Top Positive Review

“Perfect!”

burkhard r.
1/16/22

Booked a flight this morning and 2 hours later it was already visible in my american airlines app! Very good functioning website and competitive price

Top Critical Review

“Bait and Switch with Horrible Customer Service”

Daniel C.
8/8/20

We booked a hotel room studio suite. The sales cart took us to the payment with no place to confirm the room type. When we paid, the confirmation was for a standard size room at the studio rate. When we called to correct, we were told that it was our fault for not confirming the room before payment. Therefore, we booked the standard room. We then asked to cancel the reservation and they hung up on us. Use at your own risk.

Reviews (24)

Rating

Timeframe

Other

Thumbnail of user danielc1829
1 review
9 helpful votes
August 8th, 2020

We booked a hotel room studio suite. The sales cart took us to the payment with no place to confirm the room type. When we paid, the confirmation was for a standard size room at the studio rate.

When we called to correct, we were told that it was our fault for not confirming the room before payment. Therefore, we booked the standard room.

We then asked to cancel the reservation and they hung up on us.

Use at your own risk.

Thumbnail of user margaretj130
1 review
9 helpful votes
January 23rd, 2020

To save time for other travelers and alert your attention on loltravel, I summarize my experience in short:

1, loltravel advertised an attractive rate of hotel room, saying the price includes free parking and is refundable

2, the only extra fee to be paid at hotel is U$25

After I paid, the confirmation email repeated above, but the voucher which is supposed to show at hotel says the price does not including parking.

They agree there is mismatching but say they are not responsible for dissimilarities on website, it's third party's job. I called the hotel directly, the hotel said they don't know why the website described the parking is free in 4 occurrences, asked me to check with the website and told me the resort fee is U$33.75, not U$25 as stated in the voucher provided by loltravel.

Loltravel suggested to provide 20 Euro discount for my next hotel booking on loltravel if I keep this reservation and after I check out. Otherwise they suggest me to cancel the reservation but they may keep me 2 months to wait for the refunding. While the rate of other hotel rooms is increasing with the time.

To make it worse, they arbitrarily modified customer's existing booking on their website!

If you don't want to go into this kind of dilemma, please be cautious on loltravel.

Thumbnail of user targetsads
1 review
2 helpful votes
June 1st, 2023

Basically this company need to be short down. It's an organized criminal syndicate stealing from people. First they have the worst customer service and secondly they just steal directly from customers. I called them severely to change my booking and all they could do it to tell me that the FLEX I bought could not be changed 72 hours prior to departure. The reality is they purposely delayed my request just to tell me when it's less than 72 hours they can't change it.
I am requesting for their address to sue them and put them out and. End their criminal company.

Products used:
Travel ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user kylen15
2 reviews
11 helpful votes
March 21st, 2022

They showed at different price and then charged me extra when they charged my credit card, they lied and denied it completely and they don't even have customer service that can answer the phone they hang up on your face, too shady

Tip for consumers:
dont use this site to begin with

Products used:
Air line ticket

Service
Value
Returns
Quality
Thumbnail of user burkhardr
1 review
0 helpful votes
January 16th, 2022

Booked a flight this morning and 2 hours later it was already visible in my american airlines app!
Very good functioning website and competitive price

Value
Shipping
Quality
Thumbnail of user sophiak106
1 review
2 helpful votes
December 6th, 2021

Absolute worst customer service I've ever experienced. Wont refund my money. I had to do his job for him. We had free cancellation and yet that still won't give us our money back.

I booked a couple of different hotels and every single place has successfully given me my refund except this stupid company. Furthermore, when I called in regards to my refund the Operator begins to raise his voice. Every time I call he says ‘I can't do anything to help'. I had to call the hotel myself and get them to write an email stating that they're willing to give us a full refund and even with their support this pathetic excuse of a company won't give us our money back the greedy pieces of $#*!.

There is a reason why so many people have given them the worst reviews. Please beware.

I now have to take things to fair trade to see if they can help retrieve my money.

Tip for consumers:
Don’t use this site

Service
Value
Shipping
Returns
Quality
Thumbnail of user shers22
1 review
1 helpful vote
December 8th, 2022

They don't cancelled nor refund your ticket even the the airline policy shows refundable. They paid me back 17€ of 680€ ticket price. It's so sneaky, they don't cancel my flight online and it is still shows confirmed. So are they doing business? Yes but they have creepy way of doing things. I will never use this so called agency.

Tip for consumers:
Don’t use it

Products used:
Flight ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user olgaa61
1 review
5 helpful votes
November 17th, 2020

Do not use lol travel! They sell you a two bedroom apartment and when you arrive at the hotel they have only booked you into the most basic hotel room in the entire hotel. They admit that they have made a mistake on their end and offer you a pathetic 50aud credit. We are a family of four how on earth are we going to stay in a studio room with a cot. Stay clear of these guys.

Thumbnail of user moritzb3
1 review
2 helpful votes
January 24th, 2023
Verified purchase

That is a fraud from my point of view. The "management fee" is not listed throughout the entire process. The comparison portals also lists the ticket price without this fee.

Thumbnail of user haythamelghaly2010
1 review
2 helpful votes
May 19th, 2023

I book my flight and they refused to cancel it or even to change it to other duration or even to refund my money back or even to show any kind of help.i don't advice anyone to book here

Thumbnail of user annas1987
1 review
0 helpful votes
March 28th, 2023
Verified purchase

Absolutely STAY AWAY! From this travel company!
They do not answer their phone line, and they refused to assist in any way via email.
They are impossible to contact, and Absolutely useless as a travel agency
I needed to change my flight and they would not even look up possible new flights for me. They told me to look them up, and then they refused any of my suggestions.
Then the airlines told me the date switch was free, and lol.travel wanted to charge me the full cost of another flight, even though it didn't cost them a cent!
In the end it was cheaper for me to book an entirely new ticket through another agency, and trash my ticket with lol.travel
DO NOT BOOK YOUR TICKETS THROUGH lol.travel!
Worst company I have ever dealt with. If I could give them a lower rating, I would.
STAY AWAY!

Tip for consumers:
Do not use this site!

Products used:
I bought a round trip flight from Spain to Cape town

Service
Value
Returns
Quality
Thumbnail of user janl414
1 review
1 helpful vote
November 30th, 2022

Booked a room for a certain date, payed and after that wrong date on the voucher, no problem I choose refundable but LOL.TRAVEL does not pay a cent, just a bunch of criminals!

Thumbnail of user mennan1
1 review
3 helpful votes
November 14th, 2022

Don't buy tickets from them. They will charge extra money. Which is a scam. They charged me an extra AED 153 from the original price they show on their website, even though they have not confirmed with me or made approval for the payments, it is show something on the website and the bank deducts other amounts.

Every other booking was simple with other third-party websites. All other websites show the amount they are going to charge you. But Lol.travel showed different prices and added extra. Without telling me. So be very careful, not a trustee website at all. Don't buy through them.

I already tried to call them many times and emailed them and later on they answer my email with no appropriate answer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ols2
1 review
4 helpful votes
April 14th, 2022

They Carry money and leave. No recipes no email. Take money and say buy. Pls stay away from them, for ur safe

Tip for consumers:
Pls stay away from them! No make mistake

Products used:
Ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user donaldl357
1 review
5 helpful votes
February 18th, 2021

Scam scam they will not return phone calls, or resolve problems when they occur. No response and not professional. Very disappointing

Tip for consumers:
do not use them

Products used:
travel

Service
Value
Shipping
Returns
Quality
Thumbnail of user lucioalbertop
1 review
0 helpful votes
August 22nd, 2022

Compre un pasaje que me cobraron € 19,80 por elegir asiento que Air Europa no me lo reconoce, aparte de € 50,00 que me cobraron a ultimo momento sin motivo alguno y que tuve que acceder para no perder mi compra. No los recomiendo.

Tip for consumers:
Be careful! I do not recommend them

Products used:
Travel

Service
Value
Shipping
Returns
Quality
Thumbnail of user eriolb
1 review
4 helpful votes
October 9th, 2021

They do not inform you they will charge you another extra $1000 for no reason when you book. Rude and do not want to take feedback from the customers.

Tip for consumers:
Dont use it

Products used:
they keep 50 Euro for doing nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikas27
1 review
7 helpful votes
August 22nd, 2020

PLEASE AVOID THEM AT ANY COST! They are liars and not to be trusted. When coronavirus came and my flights were cancelled they lied to me that I can not get my money back from Iberia, just vouchers. They said this is Iberia´s policy. However, I had another flight of Iberia booked and cancelled by Supersaver, and they contacted me and asked my bank account number for refund. This is how professional travel agencies work. Lol.travel is trash company, and I will never, ever under any circumstances deal with them again. Now European customer service is taking care of my case so I will get my money back one way or another.

Thumbnail of user jhek
1 review
0 helpful votes
November 10th, 2020

Ze stelen geld van kinderen, vliegtuig maatschappij lufthansa heeft geld van het ticket terug gestort naar lol.travel maar deze betaald gewoon niet terug.
Het geld is door kinderen zelf verdiend voor een trainingskamp.
Diefstal heet zo iets!

Thumbnail of user krisjeb
1 review
0 helpful votes
July 13th, 2023

I contacted about tickets they sold.
When i asked for info they said, ask at the airport so i contacted the airline.
But they airline said the agent should help me because they sold the tickets.
I told them but they didnt do anything to help!
So untill know i dont know if i will have the connection flight ( 55 min to transfer)

Service
Value
Shipping
Returns
Quality
Thumbnail of user maisabela
1 review
0 helpful votes
November 14th, 2022

This company is TRASH, booked a flight with them and few hours later, something happened that I needed to cancel the flight that I booked, and they charged me EUR 55 for some management fee. This is a trash company. Run away from this one!

Tip for consumers:
got away, run away from this company, would just visit airline company directly to get a ticket

Products used:
booking flight

Service
Value
Shipping
Returns
Quality
Thumbnail of user nanous11hajer85
1 review
0 helpful votes
July 23rd, 2023

Dåligt upplevelse, jag fick aldrig tillbaka mina pengar...
Jag tipsar inte...

Thumbnail of user dmitrijsk2
1 review
5 helpful votes
September 6th, 2020

Dear all. I would like to share my expierience with that usless company. I booked my ticket with 2 luggedged bags, and when i arrived to the airport, the companys crew member informed me, that one of my luggedged bags booked to the final destination, but the other one is booked on the half way. The phone number of loltravel never answered on my calls, although i called them 100 times. After that, they admited their mistake, but never refunded the money back. I NEVER RECOMMEND TO USE COMPANY "LOLTRUBLE"!

Thumbnail of user laetitiag3
1 review
5 helpful votes
September 9th, 2019

The problem bying tickets with them is you dont know who you are dealing with and who takes responsability when something goes wrong.

- i buy tickets to lol com
- flights are done by 3 different airlines that dont collaborate with each other
- when you get in trouble you find out someone else emitted your tickets and theeefor are responsible:
At the end no one is responsible and i am late 24 hours plus spent another 150 euros and nobody cares.

What i think they ve done wrong:
- i didnt get the right check in numbers to do the check in online. Stayed stressed the whole way because you cannot confirm your connection flight at the first airport (they dont work with each other)
- they sell me a flight with a 35 min connection in an airport that has no transit zone (they obviously are not well inforned). In 35 min i am expected to get out of the plane, get out of airport, check in, do security check, passport control ect. But uups. Check in close half an hour before the flight so I am stuck from start.
- you obviously miss your connection. Stress. Frustration. No other flight that day. Find a hotel. Get to town. Find food all that pregnant and sick. And the only customers service you get is "its not our fault".

It turns out it no one fault. I lost 24 hours. Have a small baby home waiting for me. Spent 150 euros extra and that s all.

First and last time for me dealing with them.

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Thumbnail of user marketingl2
marketing l.
Typically does not respond to reviews

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