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Lol.travel

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California
1 review
5 helpful votes
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SCAM SCAM SCAM
February 18, 2021

Scam scam they will not return phone calls, or resolve problems when they occur. No response and not professional. Very disappointing

Date of experience: February 18, 2021
Romania
1 review
6 helpful votes
Follow Laetitia g.
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The problem bying tickets with them is you dont know who you are dealing with and who takes responsability when something goes wrong.

- i buy tickets to lol com
- flights are done by 3 different airlines that dont collaborate with each other
- when you get in trouble you find out someone else emitted your tickets and theeefor are responsible:
At the end no one is responsible and i am late 24 hours plus spent another 150 euros and nobody cares.

What i think they ve done wrong:
- i didnt get the right check in numbers to do the check in online. Stayed stressed the whole way because you cannot confirm your connection flight at the first airport (they dont work with each other)
- they sell me a flight with a 35 min connection in an airport that has no transit zone (they obviously are not well inforned). In 35 min i am expected to get out of the plane, get out of airport, check in, do security check, passport control ect. But uups. Check in close half an hour before the flight so I am stuck from start.
- you obviously miss your connection. Stress. Frustration. No other flight that day. Find a hotel. Get to town. Find food all that pregnant and sick. And the only customers service you get is "its not our fault".

It turns out it no one fault. I lost 24 hours. Have a small baby home waiting for me. Spent 150 euros extra and that s all.

First and last time for me dealing with them.

Date of experience: September 7, 2019
Latvia
1 review
5 helpful votes
Follow dmitrijs k.
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Dear all. I would like to share my expierience with that usless company. I booked my ticket with 2 luggedged bags, and when i arrived to the airport, the companys crew member informed me, that one of my luggedged bags booked to the final destination, but the other one is booked on the half way. The phone number of loltravel never answered on my calls, although i called them 100 times. After that, they admited their mistake, but never refunded the money back. I NEVER RECOMMEND TO USE COMPANY "LOLTRUBLE"!

Date of experience: September 6, 2020
Argentina
1 review
0 helpful votes
Follow Lucio Alberto P.
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Cuidado!
August 22, 2022

Compre un pasaje que me cobraron € 19,80 por elegir asiento que Air Europa no me lo reconoce, aparte de € 50,00 que me cobraron a ultimo momento sin motivo alguno y que tuve que acceder para no perder mi compra. No los recomiendo.

Date of experience: August 22, 2022
Netherlands
1 review
0 helpful votes
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Oplichters
November 10, 2020

Ze stelen geld van kinderen, vliegtuig maatschappij lufthansa heeft geld van het ticket terug gestort naar lol.travel maar deze betaald gewoon niet terug.
Het geld is door kinderen zelf verdiend voor een trainingskamp.
Diefstal heet zo iets!

Date of experience: November 10, 2020
Sweden
1 review
0 helpful votes
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Dåligt
July 23, 2023

Dåligt upplevelse, jag fick aldrig tillbaka mina pengar...
Jag tipsar inte...

Date of experience: July 23, 2023

Overview

Lol.travel has a rating of 1.1 stars from 26 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lol.travel most frequently mention and customer service. Lol.travel ranks 143rd among Discount Travel sites.

service
14
value
15
shipping
13
returns
14
quality
15