The company's reputation is largely positive, with customers praising the quality and creativity of the logos, as well as the responsiveness and helpfulness of the customer service team, particularly highlighting individual designers like Ysabel. Many users appreciate the user-friendly interface and the ability to customize logos extensively. However, concerns arise regarding the limitations of basic packages, with some customers feeling pressured to upgrade for essential features. Additionally, a few reviews indicate dissatisfaction with service delays and refund processes. Overall, while the service is well-received, there is room for improvement in transparency and support.
This summary is generated by AI, based on text from customer reviews
I worked with Ysabel at Logojoy and my experience could not have been better.
She was listening to all my criteria and offering suggestions everytime I asked for. Ysabel kept her word and delivered the final product when she promised. I was in a rush and her punctuality and fast responses were really appreciated. Ysabel was assigned to me randomly but I can confidently say she was my lucky star!
Logojoy was very user friendly. I was able to design a catchy logo and with the help of my designer, Ysabel, we perfected my logo with just a few revisions.
Had a great experience. It was fun to design and play with logo options. Delivery time and working with designer add on was great. Just what I needed to get a professional logo and all of the right versions to make business go.
I created the logo for my podcast, The Kristof Lewis Podcast, using Logojoy. The specific logo I created was not available how I wanted to create it, but the people at Logojoy helped me create a custom logo with ease with a quick turn around. It is EXACTLY how I wanted it and in more formats than I could possibly use. I am very thankful for their flexibility and quick and positive customer support.
I found logojoy easy to navigate and soon found myself immersed in enjoying the automatic logo maker, looking at different designs, layouts and fonts, it didn't matter i have very little experience as its very easy to use.
I needed my logo to be based on the logo's I had created, but required a bespoke logo, so once I had the foundation I hired their logo designer to add in a couple more elements to the design to make my perfect logo. The turn around was quick and I got my perfect logo without the need for revisions.
I also bought the media pack, unfortunately this didn't include Twitch, I sent an email to ask if they could help, and they did, by making a Twitch size banner for me.
I would recommend using logojoy, quick and good customer service and a great logo I love, what more really could I ask for...
I found the way that you could design the logo yourself was easy to navigate and nearly got me what I needed. It was great to have the option of an extra hour to get it to another level. With the automated option it's not possible to use lots of different colours which I needed for my yoga business. The solution that was provided was just what I wanted. Ysabel was easy to deal with and understood my brief and turned it around quickly.
I love the ease with which you can design your logo on the website by yourself and customize it. It gets a little complicated when you buy design time and the way it's set up but they did the job finally and I loved it! Ysabel worked with me till I got what I wanted. Thank you Logojoy. I would highly recommend their services.
Ysabel was great to work with. She was understanding and helpful, and did a great job with our company logo. I realized I made a mistake with my logo and Ysabel was nice enough to help us out in fixing it. I briefly communicated with Felicia who was not very helpful and didn't try to assist with our issue but Ysabel was great!
UPDATE: I only thought I had received "corrected files", I did not. The files are still basically unusable. The files are small, low quality, fuzzy and blurry. They are not sized correctly to fit in the assigned social media accounts as described. Not a single file has a transparent background. I'm bummed but I have to wash my hands of these people even though I should contact them for a 100% refund. I have to find a new logo company that knows what they are doing and actually gives you what you purchase.
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They finally provided the corrected social media files later that day, after I decided to complain. After all, I am a paying customer that would like to receive what I bought and paid for. The whole ordeal wasted a lot of my time and not worth all the hassle.
Do Not do business with LogoJoy.
After reading other online reviews (after the fact) about this company, other people feel the same way I do. I purchased a logo from them, luckily at sale price. I was so excited and things were going great and customer service started out great but Wham! Things quickly went down hill, everybody stopped responding to my emails, even the owner, and it was taking forever for tech support to try and fix the issue with my logo files. Which by the way, never was fixed, evidently it's beyond their scope. And they didn't bother to give me updates. I got took, lesson learned and I'm moving on. Just want to warn everybody else.
The issue: a symbol image in my logo would not show up or download with some of my logo files and they never could fix it. In the process they messed up other versions of my logo files. LOL! The whole situation has been going on for over a week and it's been very disappointing and laughable too. Plus, they did not allow me to download the fonts that I used in my logo, only similar versions.
I sent the following farewell email to the Owner and the staff:
"Hello all.
Just wanted to say that LogoJoy quickly turned into LogoDisappointment. You all started out great, responsive and helpful but then went all the way down hill. But hey, seems like no one there cares, even the owner. Take their money and forget about them and don't complete their purchase. So, I no longer care and I'll write off my messed up purchase as a Huge Mistake and Rip Off. Lesson learned and glad I had only paid the sale price. I intended to do more business with you but no way in heck now and I'll be sure to let lots of other people know too.
This has been a huge joke so thanks for the laughs."
Although the logo I got was impressive and easy to make, the product itself is not what I want to write about.
It is the speed of response that i was most impressed with.
I accidentally sent my payment twice so e-mailed in. It being a Sunday I was expecting a reply to come the next day. However, within minutes of my initial contact, the conversation was over and the refund issued.
Not one for writing reviews normally but this struck me as outstanding service.
Would highly recommend doing business with this company. Both product and service are well worth your time.
I liked the logo that was auto-generated compared to the other sites I tried. I asked if they could match a specific color and Melisse said it wouldn't be a problem and that they would do it once I purchased the logo. From there, things took a turn and the colors they generated were not close, I asked for them to try again and provided more samples. Again, they came back with a less than satisfying version of the color. I relented and accepted the version since I needed something for my website. I wanted to add a subtitle in a different color but then that became a whole new process. I recommend you use their site to generate free logo samples and then take it to a professional to make it exactly how you'd like. It's not a ton of money but I wish they would have been upfront that they could not match the color I requested. They aren't super responsive after you pay.
Melisse from Lovejoy was a pleasure to deal with when I decided that I wanted to delete my account! Not only did she give me all the useful advice I needed, she was pleasant and nice in her manner.
From start to finish the site was so user friendly while still offering a ton of ways for me to create a logo that I absolutely love. Along with that wa stage ability to tweak my logo to fit different applications that I will be using it for. When I did run into a little confusion Melisse from Logojoy was EXTREMELY helpful. She went above and beyond to make sure I got what I needed and understood how to navigate to accomplish my goals. I wish I could give them 10 stars!
Even if we communicated only via email, Ysabel needed just a few words to know what I wish. Very professional and very quick service, I loved working with her and I highly recommend Logojoy! I am very happy with my logo and the whole package!
We wanted to design a modern logo and were having difficulty capturing our company's image. Fortunately, we found Logojoy and are very pleased with the process. The logo we chose needed a design change and Melisse provided everything we needed, with exceptional and very speedy service. Thank you Melisse and Logojoy!
I had purchased a LOGO but couldn't use it at the moment. I had it on my computer but it was not coming up anywhere. Melisse was able to save the day! She found the LOGO and sent me the link and told me what to do after I received it! It was wonderful experience!
Excellent service with an absolutely correct price.
The possibilities of choice and personalization are really remarkable, everything can be adapted to your needs.
One of the most interesting possibilities is that you can create, download and try different versions of your logo. In this way you can calmly try on your website what you like best (the choice is not easy!) And then simply delete all the others that you will not need anymore. Brilliant!
Melisse and Kris also helped me by providing an excellent after-sales service.
I was able to get the logo branded that I needed to support my business! Extremely pleased with this service! I accidentally purchased two and immediately they helped in assisting refunding the first one. Melisse is extremely helpful and very prompt with her customer service! I will definitely be spreading the word of LogoJoy! Thanks again! :)
Thanks to Melisse for being so patient and helpful in getting me the exact logo design I was looking for. Great service.
It's interesting how inspiring it is to see logos to help you decide what you want. This experience was so positive for me and so quick and I had to reach out and Melisse was amazing, quick and efficient.
Answer: Hi Sara! Your logo files will need to be downloaded onto a computer first and then you can transfer your files to your other devices!
Answer: I found them really good. Especially as I purchased the logo files just before Christmas. Naturally there is a time difference as they are based in Canada in my case I am in Ireland but that's reasonable. I think in comparison to other companies for the price that is offered the service is adequate.
Answer: Yes they are a legitimate business and I was able to get a logo produced to my satisfaction with all the files I need in the future for an incredibly reasonable price.
Answer: Hi Jay, Even when the 72 hour window expires youare welcome to reach out through our live chat feature and request support in completing your additional changes! The 72 hour window is just convenient for you to be able to make the variations of your logo that you need and download them right away, but you are always able to make changes, just let us know!
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