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Surprisingly, when searching for a new and better logo company to work with, Looka pops up but they are not new, they are LogoJoy, yikes! This company is terrible, bad customer service, don't appear to know what they are doing, small low quality logo files and I didn't get a single high quality logo I can even use in a large size. All the logos I have are fuzzy and grainy. And, I have yet to find a logo file that has a transparent background which was suppose to be part of the package. My money and time was wasted. Warning, LogoJoy has now changed their name to Looka, LOL. Wonder why? You've been warned. I hate to get scammed and I hate for others to be scammed as well.
UPDATE: I only thought I had received "corrected files", I did not. The files are still basically unusable. The files are small, low quality, fuzzy and blurry. They are not sized correctly to fit in the assigned social media accounts as described. Not a single file has a transparent background. I'm bummed but I have to wash my hands of these people even though I should contact them for a 100% refund. I have to find a new logo company that knows what they are doing and actually gives you what you purchase.
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They finally provided the corrected social media files later that day, after I decided to complain. After all, I am a paying customer that would like to receive what I bought and paid for. The whole ordeal wasted a lot of my time and not worth all the hassle.
Do Not do business with LogoJoy.
After reading other online reviews (after the fact) about this company, other people feel the same way I do. I purchased a logo from them, luckily at sale price. I was so excited and things were going great and customer service started out great but Wham! Things quickly went down hill, everybody stopped responding to my emails, even the owner, and it was taking forever for tech support to try and fix the issue with my logo files. Which by the way, never was fixed, evidently it's beyond their scope. And they didn't bother to give me updates. I got took, lesson learned and I'm moving on. Just want to warn everybody else.
The issue: a symbol image in my logo would not show up or download with some of my logo files and they never could fix it. In the process they messed up other versions of my logo files. LOL! The whole situation has been going on for over a week and it's been very disappointing and laughable too. Plus, they did not allow me to download the fonts that I used in my logo, only similar versions.
I sent the following farewell email to the Owner and the staff:
"Hello all.
Just wanted to say that LogoJoy quickly turned into LogoDisappointment. You all started out great, responsive and helpful but then went all the way down hill. But hey, seems like no one there cares, even the owner. Take their money and forget about them and don't complete their purchase. So, I no longer care and I'll write off my messed up purchase as a Huge Mistake and Rip Off. Lesson learned and glad I had only paid the sale price. I intended to do more business with you but no way in heck now and I'll be sure to let lots of other people know too.
This has been a huge joke so thanks for the laughs."
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Hi Laura,
Thank you for taking the time to share your experience with Looka (formally Logojoy). We appreciate feedback like yours because it'll help us to improve for the future. Based on your response, it's clear that we let you down and failed to give you the best experience possible.
We've recently gone through a rebrand because we don't want to limit ourselves to just logos. In fact, we want to be the company that people turn to for all their branding needs. Hense, Looka.
I would hate for you to have a negative opinion of us and would love for the opportunity to turn it around. At your earliest convenience, reach out to Support@Looka.com, and ask for me personally. It would be my pleasure to work with you.
Hope to hear from you soon.
All the best,
Rachel
Customer Success Manager
Looka