Logitech

So I bought a new mouse from Logitech direct. I ordered the new M500s mouse as it had new features like variable DPI. When it arrived it was in a package marked as an M500s. I opened the package and then noticed the part number on the mouse is different to the part number on the packaging. The new M500s mouse part number is 910-******* which is displayed on the outside of the packaging. However, the number shown on the mouse itself is 810-******* which is the part number of the OLD M500 mouse. I try to do a return to Logitech but find that their website is absolutely awful! I log into my account here in the UK and then start the returns process where they as for the order number and email address, then click on next and the page then goes to Logitech USA and gives a message stating 'Invalid URL'.
At this point I phone up Logitech on the UK support number *******8159 - I wait and wait and the an automated answer system states that no one is available but they will ring me back. I select this option and wait. About half an hour later I get a call from a withheld number - it's Logitech USA? I explain what the problem is and the guy called Joe says he will sort it out and hangs up. Since then no contact from Logitech in any way shape or form. Diabolical support system. I'm stuck with a mouse I didn't order and can't send it back for a refund. Upon further investigation I discover that Logitech have been doing this for at least 3 years! Bestbuy.com have reports of this bad practise going on in 2020.

I have/had two different headsets both wirless g933 and g935 with spare batteries to be charged when one is in use. After the most recent Ghubba bubba update BOTH my batteries stoped working and at 1st the logitech team pointed out its wear and tear. If it was one battery that bit the dust, i may have agreed with them but BOTH? Come on logitech shutdown already and stop waisting peoples money and time. Dont put products out because they garbage. To make a comeback they will team up with some other succer company for their own benefit, to use their name or rebrand and drive both into the ground.
DO NOT BUY LOGITECH!

I have been a loyal Logitech customer for 30 years, buying keyboards, mice, webcams and speakers made by this company. Now one of the two little "feet" of one of my Logitech keyboards has broken. I have written Logitech three times, including the CEO and Chairman, but they have ignored my messages.

Good Keyboard if it worked. Bought it for illuminated keyboard and paid premium, when you consider the cost. After short time the illumination on the keyboard stopped working. Now I continually get red (not charging) light and the illumination feature I bought it for will not work. Attempted to contact Logitech and reset password, received email indicating how to reset password and only message is "password has been used" and will not work.

I've had pretty good experiences with their hardware, but their support is second to none. I ordered a G400 mouse from them, and after a month or two one of the buttons stuck. Just one of the middle ones, not one of the big ones, so it was very much useable still.

Called up Logitech, they went through the usual "did you try different USB slots, have you installed and updated the software, etc." shpiel. Once it was made apparent that I'd done what I could to try to fix it, they asked for a picture of the bottom of the mouse and on receipt of that (a picture, not the mouse itself) sent me an entirely new mouse. They didn't ask me to go through the hassle of boxing it up and paying to send it, I didn't have to wait for them to send a box so I could send a mouse so they could send a mouse so I could eventually have a new product.

Logitech respects and trusts its customers, and that is pretty rare these days! And the replacement mouse I got had no problems at all.