Logitech

Nightmares
I bought a pebble keyboard, the letters were gray, impossible to read without eye fatigue. Ordered 24th December 2024. On the 4th of January 2025 I was told to the dispatch office should be dealing with the return.
7 emails later on 29th January I was told the refund would be via WISE.com within 48 hours.
4 emails later on 7th FEBRUARY they thanked me for my patience and gave me a ticket no. *******.
To date it has cost me €50 for that, thank you Logitech.
Avoid this company, they are scammers.

Picked up one of their Litra Beam lights for streaming. I DO NOT recommend installing the app, registering the product, signing up for an account, or accepting future discounts. Right out of the gate getting multiple emails a day and evidence of getting immediately sold off to other mailing lists. Unsubscribe doesn't do anything so I had to block them entirely. Worst of all, the app kept asking for access to things it should not ever need access to, like my external hard drive, blanket permissions to "run my computer". It even reset my admin permissions to prevent me from deleting it. It is not an approved app with the Apple store, so I'm not sure why my system even allowed it in the first place. Finally got it removed. Extremely poor experience, that could have been avoided. Perfectly fine light on it's own, but probably overpriced. Will be returning just on principle. I don't appreciate scummy tactics like that. I've had it with these companies taking advantage every chance they get, exploiting consumer privacy just to make an extra buck.

So, I contacted support as I have a faulty keyboard and since the EU passed a new consumer law for electronics to be covered 3 years instead of 2 years warranty, I thought of contacting their support. Oh boy was I wrong, first the guy used Google Translate to communicate with me. Then he kept saying that their products only have a 1-year warranty. Then he provided "some steps" turn off, on again, unpair and pair. But that was not the issue, then he started speaking about international warranty law, which in my case is irrelevant as I reside in Spain EU, so not sure why he kept mentioning that to me. He also started saying they could not deliver to me as Canary Islands is not in the EU, hm it is part of the Spanish territory.
He then went back as I mentioned that the islands were in Europe and part of Spain and offered a discount code for a purchase, but again could not deliver as the islands as per his words are not in Europe and therefore not covered by international warranty. All in all made me realize they just interested in sales, nothing else. No customer support, no after product support nothing.

Purchased a Zone 950 headset and it's defective. They agreed and are dodging replacing it. I've provided serial numbers, photos, and proof of purchase and they refuse to do anything like a respected company should.

I lost 2h of my life trying to find and buy 2 products.
Search function has no options, AI search does not work. A human agent helped me find the products I needed, but then I could not buy them because their shopping cart functionality is broken in all major browsers.

Buy from a reseller instead. Hopefully, Logitech will earn less and decide to fix their webshop.

Worst mouse and mouse pad ever purchased! Horrible... i have been using tech for several years but this is worst i have as an experience

Updating my earlier review.
I ran a few circles with the incompetent Logitech G Support, as they call themselves. Now I'm showing you how my replacement arrived after a month and no less than 16 e-mails later. Delivery: UPS.
The outer carton was completely intact, but in it...
I didn't open the box, I didn't sit on it, it arrived in this state. Probably it was squeezed into the much smaller carton. Kudos to the packing guys.
The product seems to be intact and unused (smells like and looks like new mouse), it's under testing, I will update this review soon.

I've recently been trying to upgrade my computer/gaming set up, and logitech is a great place to start! They have entry level pricing that also ranges to more expensive things, perfect for any budget. I found the wireless mouse i purchased was very easy to use, sensitive, and lasts ages on its battery (I havent recharged it for a month).

I actually won a free Logidock just by attending an early debut of this desktop product. It is a great videoconferencing microphone and speaker (no camera)...but the software links with your Zoom or Google Meets and alerts you with a light that you have a meeting coming up. Then you just hit one button and you're in the meeting! Great sound, great mic. Also fits neatly beneath my big screen, and has some ports for plugging in other devices. Nice device overall. I liked it so much I bought some for my team/employees.

I didn't think you could f*ck up a customer service this bad, oh boy was i wrong, they say i will get back with you in 48/72 hours, i literally forgot about my case until they responded 1 month later asking me for my $#*!ing number which i provided when i first made the case.

Horrible warranty and customer service. They pretty much bury support so you can't access services. It takes multiple sifts to find out how to claim warrantly and then they automate you to confusing menus, DC you to random departments telling you to wait days. Pretty much if you get a product that is not working, good luck getting it fixed or refunded under their program

They finally did what I have been dreaming about. Maybe its not something new but I tried their silent keyboard and mouse, boy isnt that amazing! If you are living in a house with your parents or roomies or whatever, and you like to work early in the morning or late at night, you should definitely get yourself some of that! Doesn't wear and tear easily, works silently for a long long time, and you dont disturb anyone!

I have been a loyal Logitech customer for 30 years, buying keyboards, mice, webcams and speakers made by this company. Now one of the two little "feet" of one of my Logitech keyboards has broken. I have written Logitech three times, including the CEO and Chairman, but they have ignored my messages.

Worst customer service ever. Next time I need a Logitech product I will NOT buy directly from their website. They took my order for a keyboard, took my money, then did nothing for about three weeks. When I complained they sent me a form letter "Good news!" it said, "Your order has shipped." So did they lie or what? After ten days still no keyboard. Too bad they make such good products but don't give a damn about individual users. If I had just ordered it from Best Buy they would have had it here in two or three days.

Good Keyboard if it worked. Bought it for illuminated keyboard and paid premium, when you consider the cost. After short time the illumination on the keyboard stopped working. Now I continually get red (not charging) light and the illumination feature I bought it for will not work. Attempted to contact Logitech and reset password, received email indicating how to reset password and only message is "password has been used" and will not work.